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GameSpot Help Center
Whether you're looking for help with your basic GameSpot registered account or a premium GameSpot subscription account, this is the place to get your technical and customer service questions answered.

As a first step, be sure to check the frequently asked questions listed below. If those don't address your question, look to the right for additional resources. While we do make every attempt to immediately answer common questions within the Help Center, the Knowledgebase link to the right also makes it possible to report a problem directly to our customer service representatives.

Top Questions

I've forgotten my password. How can I get access to my account again?

If you have forgotten your password, please go to this page and enter your email address. You will be guided through the process of resetting your password and regaining access to your account.

How can I cancel my paid subscription?

You can cancel your GameSpot paid subscription by going to this page.

How does Gamespot rate games?

You can find an in-depth look at our rating system here.

How much does a GameSpot subscription cost?

GameSpot offers several subscription levels. Please view the membership comparison chart for a full feature list.

Important note: Effective December 7, 2006, all GameSpot Total Access subscribers will automatically be renewed at the current subscription price of $5.95 monthly or $39.95 annually. Annual Total Access subscribers whose renewal dates fall before December 7, 2006 will not be billed at the current subscription price until their next renewal date.

You can subscribe to GameSpot Total Access for $5.95 monthly or $39.95 annually. GameSpot Total Access offers the comprehensive GameSpot experience, with access to prize tournaments, exclusive beta contests, high-speed downloads and an ad-free experience on the site, in addition to all the features offered to GameSpot Plus and Free Registration members.

We also offer the GameSpot Plus subscription for $2.95 monthly or $19.95 annually. Plus members will get the highest video quality, access to live event coverage, downloadable game guides, all the site themes and the ability to create your own user board on our forums.

There is also the GameSpot Free Registration, which, as the title implies, costs you nothing, and gets you access to our forums as well as downloads from our regular servers.

How can I change my account from monthly to annual?

You can make this change by clicking here.

When I try to go to the GameSpot home page (www.gamespot.com) all I see is an ad that keeps running in an endless loop. Why?

GameSpot requires a single cookie to be installed before the home page can be loaded. If your browser does not allow cookies to be installed, you may be unable to access the GameSpot home page.

If you are unwilling or unable to change your browser settings to let GameSpot install a cookie, you may still access other parts of GameSpot, including the All Games page and the All Updates page.

If you are allowing cookies, and are still experiencing this error, check the date and time on your computer to verify that it is correct. Cookies are date-sensitive, and an incorrect date can cause this precise type of error.

I ordered a magazine with my Total Access subscription and I haven't received it yet. Who can I contact?

It may take 8-12 weeks for you to receive your magazine subscription. If it has taken longer than 12 weeks, please submit a form here. Under the product, choose "GameSpot Paid Subscriptions", and in the question area, please include the following:

Your first and last name, email address (that is associated with your GameSpot account), mailing address, and date of sign-up for Total Access subscription.

We'll look into the problem and try to resolve the issue as soon as possible.

Additional Support

Many questions may be answered with this searchable help system. This is also the main method to contact us if you don't find the solution to your problem.

Haven't found the answer to your question or problem? Look in this forum devoted to answering questions about the GameSpot Web site.

All GameSpot services are covered by these standards of conduct and policies.

 Did You Know?
How can I change my username?

We apologize but we are unable to change your username. Changing a username can cause unintended problems in the system, and therefore we only change them for very specific circumstances, which include technical problems or cases where public information needs to be removed from a username. We are unable to change usernames for any other reasons.