Winding Road


The Change Agents' Handbook

The Change Agents HandbookA Survival Guide for Quality Improvement Champions

Being a change agent is exciting, fulfulling work, but it can carry a significant risk for those who don't understand what they are getting into.

This first-of-its-kind guide leads you through the entire process of assessing each situation, getting established in your new role, preparing to launch the process, creating a detailed plan for the transformation, managing the ensuing changes, and learning from the experience – all from the change agent's perspective.

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