Publications

The Change Agents' Handbook

A Survival Guide for Quality Improvement Champions

Being a change agent is exciting, fulfulling work, but it can carry a significant risk for those who don't understand what they are getting into.

This first-of-its-kind guide leads you through the entire process of assessing each situation, getting established in your new role, preparing to launch the process, creating a detailed plan for the transformation, managing the ensuing changes, and learning from the experience – all from the change agent's perspective.

More Information

• Table Of Contents
• Chapter Summaries
• Readers Comments
• Frequently Asked Questions
• An Excerpt
• Ordering Information