For readers of David Hutton's Books

Readers' Lounge

The Benefits of Assessment

• Studies of the link to Business Results

Assessment Technique

• How to calculate assessment resource requirements
• Establishing suitable measurements of success
• How improvement objectives change and progress over time
• Interview Technique: Testimony vs. Evidence
• Report-writing: How to report on people issues

Awards and Audit

• A brief history of quality awards
• Baldrige Award Winners 1988–2005
• Awards around the world
  • National and Regional awards
  • State and Provincial awards
  • Supplier Awards
    

Assessment in Practice

• Learning from high-performing organizations
• Case study: Bell Atlantic (now Verizon)
• Organizations using assessment

Related Methodologies

• Hoshin Planning

Assessment Tools

• Sample communication to employees
• Interview planning spreadsheet

References

• Recommended reading

Under Development

• Applying the assessment process within large  organizations
• Special considerations for the public sector
• Sample agenda for an assessment using a 'helper team'