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Dreamweaver crashes when accessing help system when Internet Explorer 7 is installed

Issue

Dreamweaver crashes when accessing the help system when you have Microsoft Internet Explorer 7 installed. This problem seems to primarily affect users that have Dreamweaver installed on Windows 2003 Server systems and Windows XP Pro x64 Edition (64-bit) systems. Some users of standard Windows XP (32-bit) have also reported this issue, but the majority of standard Windows XP users are not affected by this problem. (Ref. 209497)

Note: Internet Explorer 7 was released after Dreamweaver 8 and therefore was not tested with Dreamweaver 8 and earlier. Also, Dreamweaver 8 does not support Windows 2003 Server or Windows XP Pro x64 Edition, as explained in the System Requirements and Common questions about Dreamweaver 8.

Reason

Dreamweaver 8 and earlier installs a version of PSAPI.DLL that conflicts with the PSAPI.DLL version installed by Internet Explorer 7.

Solution

To resolve the conflict between the PSAPI.DLL files, try the following steps:

  1. Close Dreamweaver if you have it open.
  2. In Windows, browse to the following file:
    C:\Program Files\Macromedia\Dreamweaver 8\PSAPI.DLL
  3. Rename PSAPI.DLL to PSAPI_OLD.DLL.
  4. Open Dreamweaver and see if the help system works now.

If the steps above do not solve the problem, then try the following steps:

  1. Close Dreamweaver if you have it open.
  2. In Windows, browse to the following file:
    C:\Program Files\Macromedia\Dreamweaver 8\PSAPI.DLL
  3. Rename PSAPI.DLL to PSAPI_OLD.DLL.
  4. In Windows, browse to the following file and copy it:
    C:\WINDOWS\system32\PSAPI.DLL
  5. Paste the copied PSAPI.DLL file into C:\Program Files\Macromedia\Dreamweaver 8\
  6. Open Dreamweaver and see if the help system works now.
Additional Information

If you are using Internet Explorer 7, here is an additional issue to be aware of: Dreamweaver 8 for Windows loses FTP login settings (TechNote 3491671c).

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Document Details

ID:6d7a2c59
OS:Windows XP
Windows 2003
Browser:Internet Explorer

Products Affected:

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