This past week our domain was added to an email blacklist. We were removed from this list, but later re-added this weekend. Generally, blacklisting is used by email providers to combat unsolicited messages (SPAM). However, from time to time businesses that legitimately send large amounts of email get marked as “spammers” due in part to the volume of mail being sent. People who use free email accounts were particularly impacted by this blacklist and most likely did not receive their messages. We have currently resolved this with the blacklist and mail is again sending as normal.

We understand how important email is and we apologize for any inconvenience. We are continuing to work with the various groups and companies who collect and maintain blacklists to avoid this happening in the future.

Delays of the e-mail notifications can happen for several reasons:

1). Due to high sales volume the mail server may back up. The mail queue will eventually catch itself up. The only solution is to wait for this to happen - the mail program can only send so quickly and 2CO staff does not have the ability to speed things up.

2). Your ISP or webhost’s mail server is congested and therefore our mail server cannot connect to yours and relay the message. This can happen even though you can get your mail and receive mail from other people.

3). You have any incorrect e-mail address on record in your 2CO account. Ensure that your correct e-mail address that appears on the Contact Information page in your account’s admin panel is valid. This page can be accessed from the main screen after you login to your account.

4). Spam filtering software on your machine, your host, a server between us and your host and/or your ISP is holding/deleting your confirmations or is experiencing problems. Please disable or turn off *ALL* spam filtering software to ensure that this is not the problem.

5). Your mail client is not downloading your mail, or mail handling rules configured within your client are set to not download certain mail or to move it somewhere else. Disable all mail handling rules and ensure that your mail client is functioning correctly.

Please allow up to 24 hours from the time of the order to receive a confirmation. Most confirmations should arrive instantly but not all will. If you still have not received a confirmation after 24 hours and you have checked the above, please submit a ticket.

Yes. When you indicate an order has been shipped in the admin area, the buyer is automatically notified. This option can be turned off if it is not needed.

In order to change the main email address on your account you can simply click on “3. Vendor Contact Information.” from your Account Homepage. From there you can enter the new email address. You will want to be sure that you click on the “Save Changes” button at the bottom of the screen in order for these changes to take effect.

To edit your email address in the new VA, you will click the Account tab on your account homepage and then click the Contact Info sub-tab. From there you can enter your new email address.You will want to be sure that you click on the “Save Changes” button at the bottom of the screen in order for these changes to take effect.

Please note: This email is considered your customer service email contact and will be provided to customers, or potential customers upon request.