As you may know, Congress passed anti-money laundering legislation, otherwise known as the Patriot Act, after the events of 9/11. The passage of the Patriot Act made it incumbent on 2Checkout to bolster our internal monitoring programs and implement Know Your Customer (KYC).

Know your customer (KYC) is the due diligence that 2Checkout must perform to identify our vendors and to ascertain relevant information pertinent to doing financial business with them.

What does this mean for you? When you open a 2Checkout account, we will ask you for information that will allow us to identify you. This may include but is not limited to: requests for copies of your driver’s license, passport, or other identifying documents. We may also ask for you to complete a ‘risk document; a form that allows us to gather additional information about you and your business.

If you have been asked to provide us with such documentation, you may send them to us either by attaching them in response to our email request, or you may fax them to our secure machine at 614-921-2451 Attention: Risk.

2Checkout’s privacy policy assures the security of your information.

You may be receiving a parameter error because your account is currently marked inactive for sales. When a 2Checkout account is opened the suppliers website is reviewed by our risk department. If your website is not yet functional at the time of sign up or we require additional information on your products the account may be marked as inactive. To check if this is the case you will need to login to our new vendor administration panel at the following url: https://www.2checkout.com/va/

On the account homepage their will be an Account Status section that will list your account as either status Y (Allowed to Sell, Allowed to Pay), S (Allowed to Sell, Not Allowed to Pay) or P (Not Allowed to Sell, Allowed to Pay). If your account is status P and your site is ready for review please open a support ticket so that you site and services can be reviewed by our risk department. If the products/services are approved we will set the account status to accept sales. If the account is status Y or S and you are receiving a parameter error the parameters are either being passed into our purchase routine incorrectly or you are loading the purchase routine with in a frame set. The 2Checkout transaction pages will break out of a frame set if they are loaded inside of one. Attempting to load the 2Checkout transaction pages within a frame set will prevent them from working as intended and cause a parameter error. If you are not using frames please contact us directly by clicking on the help tab above.

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