Customer InformationWe're keen to provide you with the information you need to make sure your trip with us goes smoothly. In this section, you will find our policies, ticketing and refund information, information for customers who may require assistance when travelling with us and some frequently asked questions. Please contact the port of departure if you have any questions which are not covered here.
Click on the links below to access the information you require. |
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Boarding Information
Boarding Information
Latest passenger check-in times
Latest check-in times before ...Ticket Information & Refund Policy
Ticket Information and Refund Policy
Validity of tickets
Conditions of ...Customers Requiring Assistance
Customers Requiring Assistance
Passengers Requiring Assistance
Assistance will ...Accompanied Dogs/Children/Smoking Policy
Accompanied Dogs/Children & No Smoking Policy
CARRIAGE OF PETS
Pets ...Conditions of Carriage
...Bicycles Kayaks Canoes Surfboards
BICYCLES/KAYAKS/CANOES/SURFBOARDS
When carried on by foot passengers, the above ...Frequently Asked Questions
Frequently Asked Questions
What travel documentation do I need?
You ...Customer Feedback
Contact ...