I have an Apple Mac, can I access?

Yes, you can access audio commentary for all Football League Interactive (FLi) clubs for the 2009/10 season onwards. Please ensure that you have the latest version of Flash player installed on your PC.

 

Click here to obtain the latest copy 

 

You also have access to all highlights of matches for the same season onwards. Please Note: Archived footage from previous seasons has been produced with Windows Media Video (WMV) and therefore this will be unavailable to MAC OS users.

 

MAC Users with an Intel Core Duo setup to dual boot with Windows supporting Windows Media Player (WMP) maybe able to access the service. However, please be aware that this is not guaranteed.

 

 

Why Can I Not Access Highlights From Seasons Prior To 2009/10?

 

 

Following the rapid growth of a range of video and stream sharing websites over recent months, a significant volume of content which is provided on an exclusive basis to subscribers was being made freely available on the Internet.  We have to have a solution that will satisfactorily safeguard the content.

This has required us to DRM the content and due to changes made recently we are no longer able to support Apple / Mac products.  Specifically Windows Media Player is longer supported on this platform and likewise IE7.0.

Perform has always provided all its services through, and in conjunction with, Internet Explorer and Windows Media Player. As a company we have invested heavily in this technology along with our customers and all our content is in this format. Therefore we continued with this platform when introducing a DRM solution for our clients.

If you have forgotten your username and/or password then please click the links under the log in boxes on the previous screen, if this is not helpful then please email Customer Services and one of our representatives will email you your Username and/or Password Hint reminder.

If you are using Internet Explorer 8 you may need to turn compatibility view on to login. To do this click on 'Tools' in the nav bar and then select Compatibility View. The page will reload and you should then be able to log in without any problems

It is possible that your computer is looking at old pages stored in the cache, or that a cookie has been corrupted. Please use the following instructions to clear this and then try to login again.

To clear the cache, please follow the instrunctions below depending on your web browser:

IE7 Internet Explorer 7
Open Internet Explorer (one window only) and click on Tools then Internet Options. In the middle of the General Tab in the area relating to Temporary internet files and cookies click on Delete Files then OK. Then "delete cookies" and "delete files". Then click OK. Now press "Ctrl" and F5 together. Close and restart your browser.
Now click on Tools > Internet Options > On the Security tab set the level to Medium. Then on the Privacy tab set the Privacy level to Medium-High.
Now click on Tools > Pop Up blocker and ensure that the pop up blocker is turned off.
Delete any shortcuts to the website in "favourites" and "bookmarks"

The above should clear any corruption and force your computer to download new cookies from the site.

IE8 Internet Explorer 8
Open Internet Explorer (one window only) and click on Tools then Internet Options. In the middle of the General Tab in the area relating to Temporary internet files and cookies click on Delete Files then OK. Then "delete cookies" and "delete files". Then click OK. Now press "Ctrl" and F5 together. Close and restart your browser.
Now click on Tools>Internet Options> Under the Browsing History heading please select 'Delete'
Please ensure that the Cookies, Temporary Internet Folders and History boxes are checked.
Now click on Tools>Pop Up blocker and ensure that the pop up blocker is turned off.
Delete any shortcuts to the website in "favourites" and "bookmarks"

The above should clear any corruption and force your computer to download new cookies from the site.

For Safari
Press Ctrl, Alt and E at the same time and this will ask you whether you wish to empty the cache - select 'Empty'
Delete any shortcuts to the website in "favourites" and "bookmarks"

In Opera
Select the 'Tools' menu and Advanced
Select Cookies
You will then need to delete the cookies one at a time.
Delete any shortcuts to the website in "favourites" and "bookmarks"

In Chrome
Click on the spanner - top right corner
Select Clear Browsing Data from the drop down box
Ensure that Empty the Cache and Delete Cookies are checked
Select Everything from the drop down box
Click the 'Clear Browsing Data button
Delete any shortcuts to the website in "favourites" and "bookmarks"

In Firefox
Click the following link: http://support.mozilla.com/en-US/kb/Clearing+Private+Data
Delete any shortcuts to the website in "favourites" and "bookmarks"

If you are having trouble hearing commentaries or viewing video highlights, please try the following - if none of these work please contact customerservices@performgroup.com

The screen freezes when I click 'choose another match'

If you are using Internet Explorer 8 you will need to turn compatibility view on. To do this click on 'Tools' in the nav bar and then select Compatibility View. The page will reload and you should then be able to continue without any problems


There is an X next to the commentary I wish to listen to

Unfortunately there will occasionally be commentaries that we cannot supply; if there is a cross next to a clubs name I am afraid this commentary is not available
The Video Won't Play

 

1. Please completely Uninstall the version of Flash that you're currently running before upgrading to the most recent version. To uninstall Flash, follows Adobe's instructions, and click here

 

2. Once you have unistalled the older version of Flash, you'll be able to upgrade to the most recent version available. To do so please follow the steps below:

 

- Restart you computer

- Follow Get Flash Player instructions for reinstalling the most recent version of Flash

- Once you have downloaded the latest version of Adobe Flash, please exit your web browser

- Finally, click to install the update that you have just download from the Adobe site

 

Once you have completed the above steps open your browser and try to view the videos again, you should have no further issues.

 

Windows Vista Users

 

If you have tried the steps above and this has not been successful at rectifying your issues, this could be due to a Microsoft Windows Vista permissions issue.

 

Please use your 'Windows Button' at the bottom left of your screen and then use the search function:

 

- Go to: C:\Windows\System32\Macromed\Flash\

- Right-click the following file: FlashUtil9b.exe or FlashUtil9e.exe

- Select 'Run as Administrator' and install the update

- Restart your PC

 

 

Can't Hear Audio

 

To make sure that you hear sound whilst watching videos or listening to commentaries please try the following in the first instance:

 

- Live audio can take a little while to connect, allow 30 seconds

- Adjust the volume control on your computer and speakers

- Adjust the volume control located in the lower left hand corner of the Player on the web page you are viewing

- Ensure that the volume is up on the other video players, such as Quicktime, Real Player or Windows Media Player, as this might affect the video player sound.

 

If these steps do not correct the issue and you still have no sound when playing the video, you may want to try the following steps:

 

For PC users

 

1. Click 'Start'

2. Select 'Run'

3. Type: sndvol32

4. click 'OK'

5. Make sure that the following are not muted and the volume is up for 'Volume Control' and 'Wave'

 

Make sure that you have your sound card selected as the Default device:

 

1. Click 'Start'

2. Select 'Control Panel'

3. Open the 'Sound and Audio Devices' icon

4. Click the 'Audio' tab

5. under 'Sound playback' set the Default device to your sound card, not your webcam/modem.

6. Click 'OK'

 

For MAC

 

1. Open Applications -> Utilities -> Audio MIDI Setup

2. Left side of the window, halfway down there is a selection box for "Properties For:" - select "Built-in Audio" here (should have the Apple logo next to it).

3. Under that you'll see a series of drop boxes under Audio Input. Find the one marked "Format:" and change it from "96000.0 Hz" to "48000.0Hz". Close Audio MIDI Setup and try something with Flash audio.

 

If you're still having trouble, check to see if you system meets the requirements for the running the video player:

 

1. Macromedia Flash Player 10+

2. Windows 2000 or higher with updates installed

3. MAC OS X 10.3 +

4. Internet Explorer 7.0+, Safari, Firefox, Chrome

5. Broadband connections with 650+ Kbps

If you are having trouble hearing commentaries or viewing video highlights, please try the following - if none of these work please contact customerservices@performgroup.com

The screen freezes when I click 'choose another match'

If you are using Internet Explorer 8 you will need to turn compatibility view on. To do this click on 'Tools' in the nav bar and then select Compatibility View. The page will reload and you should then be able to continue without any problems


There is an X next to the commentary I wish to listen to

Unfortunately there will occasionally be commentaries that we cannot supply; if there is a cross next to a clubs name I am afraid this commentary is not available
The Video Won't Play

 

1. Please completely Uninstall the version of Flash that you're currently running before upgrading to the most recent version. To uninstall Flash, follows Adobe's instructions, and click here

 

2. Once you have unistalled the older version of Flash, you'll be able to upgrade to the most recent version available. To do so please follow the steps below:

 

- Restart you computer

- Follow Get Flash Player instructions for reinstalling the most recent version of Flash

- Once you have downloaded the latest version of Adobe Flash, please exit your web browser

- Finally, click to install the update that you have just download from the Adobe site

 

Once you have completed the above steps open your browser and try to view the videos again, you should have no further issues.

 

Windows Vista Users

 

If you have tried the steps above and this has not been successful at rectifying your issues, this could be due to a Microsoft Windows Vista permissions issue.

 

Please use your 'Windows Button' at the bottom left of your screen and then use the search function:

 

- Go to: C:\Windows\System32\Macromed\Flash\

- Right-click the following file: FlashUtil9b.exe or FlashUtil9e.exe

- Select 'Run as Administrator' and install the update

- Restart your PC

 

 

Can't Hear Audio

 

To make sure that you hear sound whilst watching videos or listening to commentaries please try the following in the first instance:

 

- Live audio can take a little while to connect, allow 30 seconds

- Adjust the volume control on your computer and speakers

- Adjust the volume control located in the lower left hand corner of the Player on the web page you are viewing

- Ensure that the volume is up on the other video players, such as Quicktime, Real Player or Windows Media Player, as this might affect the video player sound.

 

If these steps do not correct the issue and you still have no sound when playing the video, you may want to try the following steps:

 

For PC users

 

1. Click 'Start'

2. Select 'Run'

3. Type: sndvol32

4. click 'OK'

5. Make sure that the following are not muted and the volume is up for 'Volume Control' and 'Wave'

 

Make sure that you have your sound card selected as the Default device:

 

1. Click 'Start'

2. Select 'Control Panel'

3. Open the 'Sound and Audio Devices' icon

4. Click the 'Audio' tab

5. under 'Sound playback' set the Default device to your sound card, not your webcam/modem.

6. Click 'OK'

 

For MAC

 

1. Open Applications -> Utilities -> Audio MIDI Setup

2. Left side of the window, halfway down there is a selection box for "Properties For:" - select "Built-in Audio" here (should have the Apple logo next to it).

3. Under that you'll see a series of drop boxes under Audio Input. Find the one marked "Format:" and change it from "96000.0 Hz" to "48000.0Hz". Close Audio MIDI Setup and try something with Flash audio.

 

If you're still having trouble, check to see if you system meets the requirements for the running the video player:

 

1. Macromedia Flash Player 10+

2. Windows 2000 or higher with updates installed

3. MAC OS X 10.3 +

4. Internet Explorer 7.0+, Safari, Firefox, Chrome

5. Broadband connections with 650+ Kbps

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE YOU USE THIS WEBSITE

In using this website, you agree to the following terms and conditions of use ("terms of use").If you do not accept any of them, you should exit this website now.If you make any purchases through the Club Shop you will, in addition, be subject to the conditions of sale which apply to all such purchases ("conditions of sale").The Club reserves the right to change these terms of use from time to time and your use of the website following such change shall be deemed to be your acceptance of such change.

For terms and conditions of our subscriber products please click here

1. Liability

ALTHOUGH THE CLUB AND ITS INTERNET JOINT VENTURE PARTNER, FL INTERACTIVE LIMITED, HAVE USED REASONABLE ENDEAVOURS TO ENSURE THAT THE INFORMATION AND/OR MATERIAL CONTAINED ON THIS WEBSITE IS CORRECT, THEY DO NOT MAKE ANY REPRESENTATIONS OR WARRANTIES THAT THE INFORMATION AND/OR MATERIAL CONTAINED ON OR ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE.

UNLESS OTHERWISE AGREED IN WRITING AND EXCEPT AS PROVIDED IN THE CONDITIONS OF SALE, NEITHER THE CLUB NOR FL INTERACTIVE LIMITED SHALL BE LIABLE TO YOU FOR:-

(i) ANY DIRECT LOSS; OR

(ii) ANY LOSS OF PROFITS, BUSINESS OR ANTICIPATED SAVINGS OR LOSS OF OR CORRUPTION OF DATA OR ANY INDIRECT LOSS OR CONSEQUENTIAL LOSS WHATSOEVER

EVEN IF THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER UNDER ENGLISH LAW.

Nothing in these terms of use shall exclude or limit the liability of either the Club or FL Interactive Limited for death or personal injury due to its negligence or for its fraud.

This site contains links to third party sites. These sites are beyond the control of the Club and FL Interactive Limited and neither the Club nor FL Interactive Limited accept any responsibility for their content nor for any transactions between you and such sites.

2. Copyright and Trade Marks

The website and its design, text, graphics, the selection and arrangement thereof and software are copyright O of the Club or its joint venture partners.The trade marks depicted on this website are the property of the Club or its licensors and they retain all rights in such trade marks.

The sports archive photographs are supplied and used under licence from [EMPICS Limited] and the Club.

All rights are reserved except that permission is granted to download the materials contained on this website to a single personal computer and to print a hard copy of such materials solely for personal, non-commercial use.Any other use of materials on this website, including reproduction, modification, distribution or republication, without the prior written permission of the Club, is strictly prohibited.

3. Data Protection

The information and data ("personal data") which is provided by you in connection with this site will be held on the computers and manual records of and will be used by the Club, its internet joint venture partners (including FLPTV Limited) and the Club's sponsors, affiliates, official suppliers and any other suppliers of goods and services which the Club or FL Interactive Limited believe may be of interest to you (together "the companies").A complete list of all such companies is available on request from the address below.

The personal data shall be used by the companies for the following purposes:

(i)to update and develop the companies' records and for assessment and analysis including market and product analysis;

(ii)to assist the companies in providing their services/products to you; and

(iii)to enable the companies to review, develop and improve the services offered by them.

The companies may inform you from time to time by email, telephone, or mail about relevant news, information, services and products offered by any of them which they believe may be of interest to you.

By law you are entitled, upon payment of a fee, to receive a copy of information or data about you which is held by any of the companies.You are also entitled to require the rectification, erasure or blocking of any such information or data which is inaccurate or not up-to-date and held by the companies.If you wish to exercise any of these rights, or if you wish to opt-out of any future processing of your information or data held by the companies, please write to address below stating your full name and address and providing any other relevant information.

To see the sites full privacy policy statement please click here

4.Chat Room

The views expressed in the chat room are those of the individual user and not those of the club and the club and its Internet joint venture partner ask you not to post messages or emails which are abusive, obscene, defamatory or the content of which is otherwise undesirable, illegal or in breach of any person's rights, and they reserve the right, in their full discretion, to remove any such emails at any time and without notice to you.

5.Applicable Law

These terms of use shall be governed by, and construed exclusively in accordance with, English law.Any dispute arising under these terms of use shall be subject to the exclusive jurisdiction of the English courts and, by using this website, you hereby submit to and waive any objections to the jurisdiction of such courts.

Reproduced under licence from Football DataCo Limited. All rights reserved. Licence number [FDCED0910/118839]

The Club and the operator of this website, Perform, are committed to protecting your privacy. Please take a moment to read this site's Privacy Policy. References to "we", "us" and "our" in this Policy are references to Perform. This Policy describes what happens to the information which you supply to us, where that information identifies you individually:- e.g. your name and address details.

We reserve the right to change the terms of this Privacy Policy from time to time.

1. What information do we hold about you and how is it collected?

When you register on this site, some personal information (including your name, postal and email addresses) is collected by us. You may also be asked for your personal information at other times on this site - in connection with activities such as competitions, chat, voting and message board postings.

In common with many other online services, we may use "cookies" to store and sometimes track information about you. A cookie is a small amount of data sent from the server and stored on your PC's hard drive. Most web browsers are automatically set up to accept cookies, but you can set your browser to refuse cookies or ask your browser to show you where a cookie has been set up. Certain services are only activated by the presence of a cookie and, if you choose to refuse cookies, particular features of this site may not be available to you.

2. What do we do with your personal information?

We will combine the different types of data to create a membership profile for you. This helps us to provide you with a more personalised service which is tailored to suit your needs. The more information we have, the better the service we can provide.

Your personal information may be disclosed by us to the Club. It will be used by us and the Club for the following purposes:

(i) to update and develop records and for assessment and analysis including
market and service/product analysis;

(ii) to assist in the provision of services/products to you; and

(iii) to facilitate reviews, developments and improvements to the services/products offered to you.

If you have indicated that you wish to hear about other offers, products and services provided by Perform, the Club or other reputable suppliers selected by Perform; from time to time, they will inform you of these by email, telephone or mail.

By indicated that you wish to hear about other offers it is taken that you do not object to such communication and you grant the club, Perform and its partners to contact you in accordance with the regulations laid out in the 2003 Electronic Communications Directive and the 1998 Data Protections Act.

If you do have any such objections, please contact us via the details provided below.

3. What are your choices?

By law, you are entitled to:

(i) object to your personal information being used for marketing purposes. We give you the choice to opt-out of our using, or supplying your personal information to the Club or to other reputable suppliers for these purposes. You can do this during the registration process by simply unticking the box provided.

(ii) receive, upon payment of a fee, a copy of any personal information about you which is held by us.

(iii) require the rectification, erasure or blocking of any of your personal information which is inaccurate or not up to date held by us.

If you wish to exercise any of these rights, or if you wish to opt-out of any future processing of your personal information held by us, then please write to the contact address set out below stating your full name and address and providing any other relevant information.

4. When does this Privacy Policy not apply?

This Privacy Policy only applies to the collection of data by us and the use of that data by us and those whom we authorise. It does not cover third party sites to which we provide links, nor does it cover advertisers and content partners within our service who may also collect your personal information. They may have their own privacy policies and/or terms and conditions of use.

If you choose to place your personal details on any publicly accessible page (for example, on a message board), then this data will not be covered by the Privacy Policy.

5. How do we protect your information?

Perform is firmly committed to data security. When you place orders or access your account information, we offer use of a secure server. The secure server software encrypts all information you input before it is sent to us. We take steps to guard against unauthorised access to customer data. Although we make every effort to create a secure environment for your personal information, we cannot guarantee the safety of any personal information which you transmit to us online.

6. Contacting us

If you have any questions or concerns about our use of your personal information please write to:

Data Protection Compliance Officer
Perform Media Services Limited
Sussex House
Plane Tree Crescent
Feltham
Middlesex
TW13 7HE

customerservices@performgroup.com