The shape of email to come
This is an interesting article from the Chicago Tribune discussing Nielsen research:
Here’s today’s big news in fewer than 140 characters: Social networking is now more popular than e-mail.
That’s the official word from a new round of Nielsen research, which shows “member communities” such as Twitter and Facebook have overtaken personal e-mail to become the fourth-most-popular way people spend time online (after search, portals and software applications).
This made me think about my own use of email outside of work. Just taking a quick scan of my email I can make the following generalizations:
- 5% - Email conversations that couldn’t (yet) be done via a different medium (e.g., Dissertation work, emails from family and friends not using social networking sites)
- 10% - Automated billing confirmations, Amazon/eBay/iTunes “Thank you for buying” emails
- 85% - Notifications from Facebook, LinkedIn and other social networking websites
Interestingly, almost all of the online conversations that I have now happen within the confines of these social networking sites. And it’s no wonder. Using Facebook as an example, all of those conversations are much more contextual than email. Conversations happen around groups, events, photos, posted items, etc. It’s a much richer user experience than email and there really hasn’t been any added complexity with the increase in functionality we see with most things in our lives these days.
Looking at my own emailing behaviors, and that of my peers, I have to wonder - what does the future hold for email? I find myself using it less and less for personal communications (that 5% figure above), and increasingly as a collection point for the myriad of notifications that I receive (95%). If I were to look back in time 3-5 years, these numbers would be drastically different. Looking at the Nielsen summary, it’s safe to say this trend is likely to continue.
So what then for email? My guess would be that there will be less time focused on refining authoring tools for users, and more attention given to the integration, classification, storage and findability of notifications/alerts. Whatever the trend is, I’ll wager that we’ll see it in Google Labs before too long…
Framework of CSFs for KM: Foundation
The following presentation was put together when I was just beginning to form a foundation to build my framework of CSFs for KM. The framework I’m working on has changed since this presentation, but I’ve had a couple requests recently to share.
In the next few months I hope to be able to share a full summary of my dissertation. In the meantime, if you have any questions about this presentation or my findings, please feel free to ask!
Site Transition (Almost) Complete
Transitioning this site from Joomla to Wordpress went off (almost) without a hitch. In the transition the comments to all of the posts on this site were lost, I wasn’t able to keep the same URLs for posts, and currently, each of the posts has random questions marks floating in them.
Also, if I’ve managed to flood your feed reader with lots of old posts in the process, I do apologize!
Other than that, things should be back to normal and I can get back to posting regularly now that I don’t have to do so by hacking my blogging platform…
Moving from Joomla to Wordpress
This website will be moving from Joomla to Wordpress in the very near future. While I will attempt to break as few links as possible that point to the content on this site, I’m not entirely sure how successful that will be based on accounts of other folks who have jumped platforms.
Ideally I would be staying on Joomla as it is a great CMS all around; however, it’s blogging capabilities/support still leave much to be desired. I say this as I am updating this post via a hack, as the blogging component installed has encountered an unknown error and prevented me from posting updates legitimately for quite some time…
Please bear with me in the meantime while I transition this site and all of it’s content.? Additionally, please check back in a few days for an update to the RSS feed, as I am assured by others that it will break in the transition. In the meantime, enjoy Downtown Naperville, IL in the middle of a snowstorm. Taken 01/13/09.
Workshop on Knowledge Retention
On October 7th I’ll be taking part in a lunch panel discussing the subject of organizational knowledge retention. The information is just below, but more details and registration info can be found here . It should be a great discussion - please join us if you can.
Knowledge Retention: How to Keep Knowledge from Walking out the Door
Tuesday, Oct. 7, 2008
Union League Club, 65 W. Jackson Blvd, Chicago?
“In years gone by the physical plant and equipment were the assets to be guarded. Now, increasingly, our most valuable assets walk out the door at five o’clock every day. Though the workers leave the machines and computers behind when they go home, they take the experience and skill-sets with them. If they don’t come back, we’re in deep trouble.” (Source)?
How do organizations identify and deal with capturing and retaining knowledge from employees who are retiring or leaving? Join SLA Illinois and KM Chicago members for an exploration of this important issue and how information professionals can play a relevant role within their organizations.
Lunch Panel
Three KM practitioners will discuss their experiences, followed by a question and discussion session. Bring your questions and comments on this topic!
- Curtis Conley is a knowledge management professional and doctoral candidate at Northern Illinois University. Curtis’ KM experience in professional service firms has included the implementation of tools and processes targeting knowledge retention, capture, sharing and reuse. His dissertation and research focuses on the factors critical for the success of KM initiatives in organizations.
- Laura Claggett is the manager of Knowledge & Library Services at UOP LLC - a petrochemical technology company headquartered in Des Plaines, IL. Her team of knowledge management professionals works on knowledge retention of technical experts, mentoring, technology mapping, social network analysis and document management. Laura has an MLS from the University of Illinois, an MBA from Dominican University, and is an adjunct faculty at Dominican University’s GSLIS.
- Rich Doody is currently a manager within the Knowledge Management group at PepsiCo in Chicago. He was formerly the Knowledge Management Program Leader at Kraft Foods and has extensive experience in proprietary knowledge retention approaches with scientific and technical knowledge. He holds a bachelor of science degree in electrical engineering from the Illinois Institute of Technology.
Afternoon Workshop
Facilitator: Kathy Hagen
In order to meet the challenges of today’s competitive environment, organizations must be able to access and use the accumulated experience of their employees. Experienced employees are retiring and changing positions at unprecedented rates. What is your organization doing to make sure that this wealth of knowledge is not walking out the door? This interactive half-day session will focus on identifying critical knowledge, defining knowledge risks and developing a knowledge transfer plan.
Before starting her own business, Kathy held positions that combined knowledge management, process improvement, change management, and information technology in the life sciences, manufacturing, and retail industries. Kathy worked with Deloitte as a Senior Manager heading the Intellectual Capital Practice and served as the Assistant Director of Exploratory Development Informatics and Knowledge Management at Pfizer Pharmaceuticals in Groton, Connecticut. Prior to Pfizer, Kathy Hagen was the principal leading the Global Knowledge Management Practice for Health Care at Computer Science Corporation. Kathy serves on the Leadership Team for the Twin Cities Knowledge Management Forum. She teaches Knowledge Transfer at the Minnesota State College and University System and is a guest lecturer at St. Thomas University Graduate School of Business. For more information, see http://www.klhagen.com/ .
Return to Blogging
Things have been somewhat quiet here as of late due to a pretty hectic schedule.? Although I’ve started to catch back up on email I haven’t (by a long shot) been able to keep to my one-post-per-week blogging goal.? The indefinite blogging hiatus is over however, so expect to see more regular activity on this site again.
Catching up on some of my RSS feeds, here are a few that have really caught my attention recently that I thought I would share here:
- RSS Bankruptcy is discussed over at LawyerKM .? This appeals VERY much to me at the moment!
- Steve Dale discusses Identifying Community of Practice Needs
- Andrew Gent on The Four Paradoxes of KM
Am I being too critical?
A quick dissertation study update.? I’m in the midst of refining the last two chapters, reviewing everything and in general, just seeing if anything new jumps out to me about the results.? The one thing I still can’t get over is how absurdly long the list of CSFs for KM has grown.
My literature review was fairly extensive and the list of CSFs for KM that I proposed had 46 different factors which were, in other studies on CSFs for KM, determined to be critical for the success of KM.? My gut told me, “46?? Really?? They’re all critical?”? So, my thought was that by including them all in my study, the ones that truly were critical would float to the top and there would be a clear mark of demarcation between the critical factors and the nice to have factors.? While this did happen to some extent, it wasn’t quite as clear as I had hoped.
On top of this all, I also asked participants to identify any critical factors that were not identified in the study.? In addition to the 46 already identified from the literature, participants suggested an additional 83 factors which they also felt were critical, for a total of 129 CSFs for KM.? Obviously, I think we need to work on clearly defining not just the factors themselves, but what we mean when we say something is critical.? If all 129 factors are critical, then really none of them are.
This may just be an issue with survey research since so much of the context around each of the factors gets lost.? And as has been discussed on the ActKM forum recently, I’m sure that more than a few folks out there may have wanted to respond “it depends” to a lot of the factors presented.? The good news is that this study clearly paves a path for a follow up qualitative study on CSFs for KM - which brings me to some of the original questions I had about the interrelatedness of CSFs for KM.? Also good news (I suppose) is that I’ll have plenty to write about in the limitations section of my study. Hooray!
Staying up to date with current KM News and Articles
In addition to setting up individual news alerts for KM, reading the many KM blogs and publications out there, how else do you stay informed and find articles about/related to KM?? I just want to point out two sites/people that I think do an excellent job of posting a lot of great articles and information that consistently keeps my reading list populated, especially of late.
Paul McDowall posts a ton of great articles at The Interdepartmental Knowledge Management Forum (IKMF).? Join the group and take a look at the archive of fantastic links – there is something in there for everyone.? Here are a few great examples of recent content that Paul has posted that I’ve especially enjoyed:
- 45 minute audio stream discussing the Army’s current efforts in Knowledge Management and how it relates Boots on the Ground
- Really interesting article titled: Knowledge management for agricultural innovation: lessons from networking efforts in the Bolivian Agricultural Technology System
- Article discussing KM at IKEA , and how critical knowledge transfer between employees can be for IKEA
Boris Jaeger also does a fantastic job of posting links to fresh KM news and articles, among many other things, at Knowledge Management News and Resources .? This site also has an added layer of value in that quite a bit of the posts come from German sources which is fantastic because otherwise there would have been quite a few good reads that I’d have missed out on simply because I don’t speak German (unless of course you count Rammstein lyrics).? The English title is also posted and whenever interested in the article it is easy enough to run the content through a German-English translation site.? Examples of some recent favorites posted:
- Something that may interest some of my readers, there is a call for chapters for a book titled: Cultural Implications of Knowledge Sharing, Management and Transfer: Identifying Competitive Advantage - the description on the site goes into more depth and it seems to be a very interesting project
- An interesting and quick read titled: The Leaving Employee: Knowledge Management for Surviving and Thriving
Have I missed any other sites or communities that also post frequent links to articles about/related to knowledge management?
Careers in Knowledge Management
Weather your starting a career in KM or just looking to grow into a new career that is more KM-centric, it’s hard to know exactly where to start looking.? There isn’t exactly a category for KM positions on Monster , is there?? And in a discipline as diverse as KM, the positions out there for KM aren’t really limited to one or two spots in the tree structures of most job boards.? So, as a few folks have asked me, where to start?
Vertical job search engines such as SimplyHired or Indeed are great places to start your search.? Searching for the keywords “knowledge management” and then narrowing it down by your location, all positions where the phrase “knowledge management” appears will be returned.? You can also filter either by relevance or date on both sites and the results on both are, more or less, the same.? However, the results from Indeed are presented more clearly and the ads don’t get in the way quite as much.? In addition to vertical job search engines, sites that specialize in roles directly or indirectly related to KM also have relevant KM job postings from time to time.? Some examples include Dice (more IT heavy) and SLA.org (although you have to be a member to see the job details - which you should be a member anyway!).?
There are also a few KM sites out there where KM jobs are posted.? While some of the listings can be found using the vertical search engines mentioned, some are unique to where they are posted.? Here are a few sites where you can find KM job postings:
- KM Jobs at Knowledge Management Reporter as well as KMPro both display a feed of KM jobs from Indeed
- KM Jobs at ITtoolbox.com – not surprisingly, they’re very IT-centric
- KM4Dev Jobs Center
- KM Job postings on the Boston KM Forum site
- Additionally, many of the other KM Communities often have KM jobs posted on their site that may not be posted elsewhere.? Sign up for their forum or discussion lists - people post positions on those frequently (depending on the community)
- KMtool.net also has a few links to additional (dated) KM job resources, but they also have links to executive search firms that do KM recruitment as well
On a related note, there are also a couple of KM career/salary studies out there if you want to learn more.? I had a couple of links to KM salary studies based out of North America, but it seems as if those links are no longer working.? However, information on KM salaries based out of the UK can be found here.? The ICASIT KM career page also has some example KM job titles/descriptions and salary information.? Indeed also has KM salary information which also allows you to narrow your search results to a specific location, which makes for easy geographical comparison.
Networking vs. Notworking
Yet another gem from PHDcomics below, which comments on the ‘value’ of facebook.? As a member of Gen-Y I think I’m supposed to be ashamed of the fact that I don’t have or want a facebook account, but my general feeling is that the time spent on facebook is inversely proportional to the amount of time I could spend doing more valuable/interesting things.? Does that make me an online networking troglodyte, or is there actually something valuable/interesting about facebook that I’m missing here?
I wonder what the comic would look like for a Social-Notworking-Analysis…