Long-Term Care Ombudsman Program


What is a Long-Term Ombudsman?

"Ombudsman" is a Swedish word that means "citizen representative." The primary duty of an Ombudsman is protecting the rights of individuals by doing inquiries and resolving problems and grievances, providing information, and working with institutions, organizations and agencies to increase their responsiveness to the people they serve.

An Ombudsman acts on behalf of persons who need assistance in advocating their own cause. A Long-Term Care Ombudsman serves the recipients of long-term care services. These services include nursing homes, or skilled nursing facilities, residential facilities, assisted living facilities, boarding homes, hospice, and recipients of home health programs.

Recipients of long-term care facilities sometimes have little or no contact with the outside world and some may feel they lack control over their own lives. The Long-Term Care Ombudsman serves as a recipient advocate and assists in the resolution of problems and concerns. The goal of the Ombudsman Program is to improve the quality of life for long-term care recipients.

What does an Ombudsman do?

Receives, does inquiries and attempts to resolve problems or complaints affecting recipients of long-term care facilities.

Answers questions and provides information and referral about long-term care and related services.

Promotes community education and awareness of the needs of long-term care recipients.

Coordinates efforts with other agencies and organizations concerned with long-term care.

Identifies issues and problem areas in long-term care and recommends needed changes.

What kinds of problems does the Ombudsman handle?

Problems related to the rights of recipients of long-term care services as citizens and as recipients.

Concerns about the care or treatment provided in long-term care services such as admissions, health services, drugs, food, recipient funds and transfer or discharge.

Problems with cost (billing and charges) or Medicare and Medicaid benefits.

Who does the Ombudsman serve?

Recipients or potential recipients of long-term care services (nursing homes, assisted living facilities, board and care homes, home care, and hospice).

Relatives or friends of long-term care recipients.

Long-term care employees and administrators.

Members of community groups or citizens interested in improving long-term care.

 

contact the Ombudsman representative nearest you:

Email mailto:dalden@wyoming.com

Deborah Alden
Long Term Care Ombudsman Program Manager
865 Gilchrist
P.O. Box 94
Wheatland, WY 82201

(307) 322-5553
Fax: (307) 322-3283

Counties Served:Goshen, Platte

emailmail to: jamiel@wyoming.com

Jamie Lookingbill

Assistant Long Term Care Ombudsman

106 West Adams Avenue

Riverton, WY82501

(307) 856-6880

Toll Free: 1-800-856-4398

Fax:(307) 856-4466

Counties Served:Big Horn, Campbell, Converse, Crook, Fremont (all but Riverton), Hot Springs, Johnson, Natrona, Niobrara, Park, Sheridan, Teton, Weston

emailmail to: regombriv2@wyoming.com

Deborah Munn

Regional Long Term Care Ombudsman

106 West Adams Avenue

Riverton, WY82501

(307) 856-6880

Toll Free: 1-800-856-4398

Fax:(307) 856-4466

Counties Served:Albany, Carbon, Fremont (Riverton only), Lincoln, Sublette, Sweetwater, Uinta

 

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email mailto:smpmgr@wyoming.com

Robert Storti
Regional Long Term Care Ombudsman
106 West Adams Avenue

Riverton, WY82501

(307) 856-6880

Toll Free: 1-800-856-4398

Fax:(307) 856-4466

Counties Served:Natrona

 

email�� mailto:seomb@wyoming.com

 

Kathy J. Mitchell (�Jeannie�)

Regional Long Term Care Ombudsman

865 Gilchrist

P.O. Box 942

Wheatland, WY82201

(307) 322-5553

Fax:(307) 322-3283

Counties Served:Goshen, Laramie, Platte

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