Useful Phone Numbers
MTA Headquarters: 212-878-7000 |
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Travel Information Center (also for MTA Bus) Daily, 6 AM – 10 PM |
718-330-1234 |
Travel information for non-English-Speaking People (also for MTA Bus) Daily, 6 AM – 10 PM |
718-330-4847 |
Travel Information for People with Disabilities Daily, 6 AM – 10 PM |
718-596-8585 (TTY) 718-596-8273 |
Service Status Hotline | 718-243-7777 |
Lost and Found M, T, F, 8 AM – 3:30 PM W, Th, 11 AM – 6:30 PM Closed: Saturday, Sunday and Holidays |
212-712-4500/4501 |
Main Offices | 718-330-3000 |
Customer Service, Map Requests M – F, 9 AM – 5 PM Map orders (25 or more copies) |
718-330-3322 (TTY) 718-596-8273 646-252-6862 (fax) 646-252-6857 |
Bus Customer Relations Center All times |
888-692-8287 (fax) 718-927-7498 |
Paratransit Services TTY Reservations Comments, Complaints TTY Comments, Complaints |
718-393-4257 718-330-3322 718-596-8273 |
ADA Compliance M – F, 9 AM – 5 PM |
646-252-3053 (TTY) 646-252-3050 |
Elevator/Escalator Hotline To report a non-working escalator or elevator |
800-734-6772 800-734-6772 |
Employee Safety Line | 718-858-7272 |
Employment Center | 347-643-8237 |
NYPD Transit Bureau All hours |
718-694-4050 |
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MetroCard Customer Service M – F, 7 AM – 11 PM Sa – Su, 9 AM – 5 PM |
212-638-7622 |
Reduced Fare MetroCard M – F, 9 AM – 5 PM |
718-243-4999 (TTY) 718-596-8273 |
EasyPay All times |
1-800-861-9614 |
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MTA Bus | 718-330-1234 |
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Travel information (24-hour fare and schedule information) |
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New York City |
718-217-LIRR (718-217-5477) |
Nassau County |
516-822-LIRR (516-822-5477) |
Suffolk County |
631-231-LIRR (631-231-5477) |
Travel Information for People with Impaired Hearing | 718-558-3022 |
Group Travel and Tours Weekdays 8 AM - 4 PM |
718-558-7498 |
Hamptons Reserve Service |
718-558-8070 |
Main Offices Weekdays 9 AM - 5 PM |
718-558-7400 |
Public Affairs Weekdays 9 AM - 5 PM |
718-558-8228 |
Lost & Found Weekdays 7:20 AM - 7:20 PM Closed: Saturday, Sunday, and Holidays |
212-643-5228 |
Mail&Ride |
800-649-NYNY (800-649-6969) |
Ticket Refunds Weekdays 8AM – 4PM |
718-558-3488 |
Ticket Vending Machine Assistance Weekdays, 7:30 AM – 3:30 PM |
877-LIRR-TSM (877-547-7876) |
MTA Police All times |
(Qns, Bkyn) 718-558-3300 (L.I.) 516-733-3900 |
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Travel Information M – F, 7 AM – 5 PM |
516-228-4000 (TTY) 516-228-4002 |
Main Offices M – F, 9 AM – 5 PM |
516-542-0100 |
Customer Service (concerns, comments) M – F, 7 AM – 5 PM |
516-228-4000 |
Lost and Found M – F, 7 AM – 5 PM |
516-228-4000 |
Reduced-Fare MetroCard M – F, 9 AM – 5 PM |
718-243-4999 (TTY) 718-596-8273 |
Employment All times |
888-363-8285 |
Able-Ride Reservations Daily, 8:30 AM–5:00PM |
516-228-4000 (TTY) 516-228-4002 |
Leisure/Senior Passes | 516-572-0348 |
Huntington-HART All times |
631-427-8287 |
Nassau County Police All times |
516-573-7000 |
Correspondence
Customer Services |
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Travel Information (24-hour fare and schedule information) | 212-532-4900 |
TTY information line | 800-724-3322 |
Main Offices M – F, 9 AM – 5 PM |
212-340-3000 |
Customer Service M – F, 8:30 AM – 5 PM |
212-672-1290 |
Mail&Ride M – F, 8:30 AM – 5 PM |
(NYC) 212-340-2020 |
Group Sales M – F, 8:30 AM – 5 PM |
212-499-4398 |
Lost and Found M – F, 7 AM – 6 PM |
212-532-4900 |
MTA Police All times |
212-878-1001 |
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Travel Information 24-hour fare and travel information) |
212-360-3000 |
E-ZPass Service Center All times |
800-333-TOLL (800-333-8655) |
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Travel Information 6 AM – 9 PM |
718-979-0600 718-330-1234 (TTY) 718-596-8273 |
Customers with Disabilities Daily, 6 AM – 11 PM |
718-596-8585 (TTY) 718-596-8273 |
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Other Transportation Services
Rail, Bus, and Airport Services
Airport Information |
800-AIR-RIDE
(800-247-7433) |
AirTrain/JFK |
877-JFKAirTrain (877-535-2478) |
AirTrain/Newark |
888-EWR-INFO (888-397-4636) |
Amtrak |
800-USA-RAIL (800-872-7245) |
George Washington Bridge Bus Station |
212-564-8484 |
New Jersey Transit |
973-275-5555 (TTY) 800-772-2287 |
New York Airport Service |
718-875-8200 ex. 110 |
Newark Airport Express/Coach USA |
877-863-9275 |
Olympia Trails |
877-894-9155 908-354-3330 |
PATH (Port Authority Trans-Hudson) |
800-234-7284 |
Port Authority Bus Terminal |
212-564-8484 |
Shoreline East |
203-777-RIDE |
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Suburban Bus Services
New York State | |
Bee Line Bus – Westchester |
914-813-7777 |
HART – Huntington Township Rapid Transit |
631-HART-BUS |
(631-427-8287) |
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LOOP Bus – Dutchess County |
845-485-4690 |
Long Beach Buses |
516-431-4445 |
Putnam County Transit |
845-878-RIDE (845-878-7433) |
Pougkeepsie Transit System |
845-451-4118 |
Transport of Rockland |
845-364-3333 |
Connecticut | |
CT Transit |
860-522-8101 |
GBTA Bus – Bridgeport |
203-333-3031 |
Housatonic Area Regional Transit – Danbury |
203-748-2034 |
Valley Transit District – Derby/Ansonia/Seymour |
203-735-6824 |
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Ferries
Staten Island Ferry |
(NYC) 311 (Outside NYC) 718-815-2628 |
NY Waterway Ferry Service Service between Manhattan and New Jersey, between Haverstraw and Ossining, between Neburgh and Beacon, and between Manhattan and Yankee Stadium |
800-53-FERRY (800-533-3779) |
New York Water Taxi Service along the East River and between Manhattan and Brooklyn, Queens, or Jersey City |
212-742-1969 |
Seastreak Service between Manhattan and New Jersey and between New Jersey and Mets-Willets Point |
800-BOAT RIDE (800-262-8743) |
Bridgeport-Port Jefferson Ferry |
Long Island 631-473-0286 |
Cross Sound Ferry Service between Orient Point and New London |
631-323-2525 |
Fire Island Ferries Bay Shore Patchogue Sayville |
631-665-3600 631-475-1665 631-589-0810 |
Liberty Water Taxi Service between Manhattan and Liberty State Park and Jersey City |
201-985-8000 |
Circle
Line Sightseeing trips around Manhattan |
212-563-3200 866-925-4631 |
Statue Cruises Service between Manhattan and the Statue of Liberty and Ellis Island |
877-523-9849 |
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Other Numbers
NYC Commuter Link |
866-692-6668 718-886-1343 |
Long Island Car Pool/Shared Ride |
877-426-6883 631-777-7722 |
Transit Center | 866-410-CHEK (866-410-2435) |
Westchester County SMART COMMUTE Program | 914-995-4444 |
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