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The Age is published on the Web after midnight from Monday to Sunday. The site is also updated throughout the day, seven days a week, as news breaks.
Getting in touch
We value our readers and welcome your thoughts and feedback. If you cannot find the answer to your question in our Frequently Asked Questions, please send comments, questions and requests through one of the options below so they can be directed to the appropriate department. If you are looking for something specific on the website, you may want to look through our Site Guide, or use the search box in the top righthand corner of every page. To read The Age Code of Conduct go here.
Contacts
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Frequently asked questions
General
Q - I have an inquiry about Home Delivery
Q - I have an inquiry about classified advertising
Q - I have an inquiry about advertising
Registration
Q - I'm having problems registering on the The Age
Story archives
Q - Can I search back issues of The Age on the internet?
Q - Can I purchase photos that appeared in the paper?
Q - Are journalists and/or editors available to speak at conferences or seminars?
Crosswords & Puzzles - Premium Membership
Q - Where is the crossword? I cannot see anything
Q - I can see the crossword, but it doesn�t seem to look right
Q - I have Acrobat Reader, but the crossword still doesn�t print correctly
Q - Which crosswords can I print?
Q - Can I play a crossword without being connected to the internet?
Q - Can I save a crossword to finish later? How long will it be saved online?
Q - What is Fairfax Digital membership about?
Q - What is the refund policy for Premium Membership?
Q - Will my Premium Membership subscription automatically renew?
Q - Top Ten Puzzlers, what is this about?
Quick and Cryptic Crosswords
Q - How can I save a Quick or Cryptic Crossword?
Q - Where are the archived Quick and Cryptic Crosswords?
Multimedia (Audio and Video)
Q - When I click on a multimedia link nothing happens, why?
Technical
Q - Why do I get an old version of the site?
Advertising
Q - Why am I getting random pop-up advertising when I return to my default home page?
Q - Can I search back issues of The Age on the internet?
A - Stories from the last 10 days can be found at http://newsstore.theage.com.au/apps/newsSearch.ac?sy=age The site provides 10 days of free (non-searchable) archives of stories that have appeared on theage.com.au
News Store allows you to search Fairfax publications and ASX company announcements from 1990 to today. It's free to search, however a small charge applies if you want to view the full text of an article.
If you need help with News Store you can call 1800 500 864 (8:30am to 5pm, Monday to Friday AEST) or email.
Q - Can I purchase photos that appeared in the paper?
A
- You may purchase copies of photos that have appeared in The Age by visiting www.fairfaxphotos.com or by calling Fairfax Photos on (03) 9602 1278 or 1300 136 466.
Q - Are journalists and/or editors available to speak at conferences or seminars?
A
- Fairfax Communicators has been established to handle the huge demand for our journalists and senior management to perform at speaking engagements.
Fairfax Communicators have speakers and MCs for conferences, conventions, presentations, dinners, luncheons, sales meetings, seminars, staff training and product launches. They can travel all around Australia and internationally.
Our speakers are experts in their field and our topics reflect the diversity of our publications. Following are just some of the areas covered by our speakers
* Asia - economics and politics * Best practice * Business outlook * Business/finance * e-commerce/e-business * Education * Government policy affairs * Health * Human resources * Industrial Relations * Information Technology * Legal issues/public affairs * Marketing/advertising * Media trends * Science * Social trends * Sport * Women in business
For more information call 1800 240 241 or e-mail
Q - Where is the crossword? I cannot see anything
A - The crossword software uses the java language. If you cannot see the crossword, then the Java software is probably not present or working properly on your computer.
For a free download of the latest version of java, please see below.
For Windows (except Windows 95):
http://www.java.com/en/ (click 'get it now')
For Windows 95:
http://www.java.com/en/download/help/win95.jsp
Java is already installed on an Apple Macintosh with OS X. Puzzlers using a Mac with OS 8 or 9, can download the free plug-in (MRJ 2.2.5) from:
http://developer.apple.com/java/classic.html
Java for systems not mentioned above, can be found via this page:
http://www.java.com/en/download/manual.jsp
Q - I can see the crossword, but it doesn�t seem to look right
A - The crossword software has been thoroughly tested on PC's and Mac's, old and new. If you are experiencing difficulties, it may be due to java-related bugs in your browser.
This can be fixed by installing the latest version of java on your computer. Downloading is free and installing easy (see the above question for instructions).
Q - I have Acrobat Reader, but the crossword still doesn�t print correctly
A - Your computer probably does not know it should use Acrobat Reader or Adobe Reader for opening PDF files. Save the file to your desktop and then:
On PCs: click on the file with the right button of your mouse while pressing the shift-key. Then select "Open with..." Look up Acrobat Reader in the list and check the box telling your computer to always open PDF files with Acrobat Reader. Then click OK.
On Macs: click on the file while pressing the ctrl-key. Then select "Open with...", select Acrobat Reader and check the box telling your computer to always open PDF files with Acrobat Reader.
Q - Which crosswords can I print?
A - You can print the following crosswords (and their solutions) to play offline
- Quick Crossword - The Age
- Expert Crossword (archived crosswords only)
- General Knowledge Crossword
- Trivia Giant Crossword
- The Australian Financial Review Crossword
- Genius Crossword (archived crosswords only)
Quick and Cryptic crosswords from The Sydney Morning Herald can be printed once they are archived. These crosswords are archived every 6 months.
Q - Can I play a crossword without being connected to the internet?
A - Once you have selected the crossword puzzle and it is displayed on your computer screen, you can disconnect from the Internet and continue playing.
You must be connected to the Internet, to save a crossword, open a previously saved crossword, or print a crossword.
Remember, you can also print some crosswords so that you can play them offline.
You will need Adobe Acrobat Reader to print crosswords (Download it for free at the Adobe website).
Q - Can I save a crossword to finish later? How long will it be saved online?
A - You can save a partially completed crossword to finish later. You will need to be online when you save your crossword. Press the "save" button and follow the simple steps to save your crossword.
Your saved crosswords are stored in our website for fourteen (14) days.
To open your saved crossword
- click on the link where you saved the crossword (for example, Trivia Giant or General Knowledge)
- press the 'open' button and follow the simple steps to retrieve your saved crossword Remember, you can also save a printable version of the crossword on your computer. Use the print button at the top right, you can then save the PDF file of the crossword on your own computer.
Q - What is Fairfax Digital membership about?
A - The Age website is part of Fairfax Digital. Membership for Fairfax Digital is free and gives you access to other member benefits.
You may already be a member of Fairfax Digital, if you have used member services (such as entering competitions or subscribing to newsletters and alerts) at these websites
- The Sydney Morning Herald website (smh.com.au)
- The Age website (theage.com.au)
- My Career website (mycareer.com.au)
- Domain website (domain.com.au)
- The Australian Financial Review website (afr.com)
- Trading Room website (tradingroom.com.au)
- Money Manager website (moneymanager.com.au)
Q - What is the refund policy for Premium Membership?
A - Fairfax Digital does not refund monies for Crosswords & Puzzles - Premium Membership purchases.
To avoid any disappointment, please try a sample crossword to ensure that you have the required software and that you are pleased with the type of crossword you are purchasing.
Go to the full Premium Membership details page, to try a sample crossword and find out more about the software you require.
If you experience any difficulties when making your purchase, please contact us.
Q - Will my Premium Membership subscription automatically renew?
A - Your subscription to Crosswords & Puzzles - Premium Membership will not automatically renew.
Two weeks before your yearly subscription is about to end, we will contact you by email to give you the option to renew.
Please ensure that we have your most up-to-date email address. Update your email details at your
Fairfax Digital member page.
Q - Top Ten Puzzlers, what is this about?
A - You may be listed in one of the Top Ten Puzzlers list, when you have successfully completed and submitted your solution for this week�s Expert or this month�s Genius crosswords (using the Play against the clock mode)
There are two Top Ten Puzzlers lists, one for each of the current Expert and Genius crosswords.
The Top Ten Puzzlers list shows
- Recent puzzlers - these are the ten Premium Members who most recently solved the current (Expert or Genius) crossword
- First puzzlers - these are the first ten Premium Members who completed and submitted the current (Expert or Genius) crossword correctly.
- Fastest puzzlers - The Fastest list displays the solving times of the ten Premium Members who most quickly complete and submit the current (Expert or Genius) crossword.
A new Genius Crossword is published online at 6 am, every first Monday of the month.
Note: The Expert and Genius 'Play against the clock' crosswords and the Top Ten Puzzlers services are strictly for fun, and should not be seen as an authoritative index.
Q - How can I save a Quick or Cryptic Crossword?
A - If you are a subscriber to Crosswords & Puzzles - Premium Membership service, you will be able to save a partially completed crossword and print crosswords for offline play.
As a Premium Member, you will also have exclusive access to over 1000 crosswords in our archives and ten new crosswords each week.
You will be able to save today�s Quick and Cryptic crosswords from The Sydney Morning Herald once they are part of our archived collection.
Subscribe now to our Crosswords & Puzzles - Premium Membership.
Read full details of what Premium Membership includes.
Q - Where are the archived Quick and Cryptic crosswords?
A - If you are a subscriber to Crosswords & Puzzles - Premium Membership service, you will be able to play and solve all our archived crosswords.
As a Premium Member, you will have exclusive access to over 1000 crosswords in our archives and ten new crosswords each week.
Subscribe now to our Crosswords & Puzzles - Premium Membership.
Read full details of what Premium Membership includes.
Q - When I click on a multimedia link nothing happens, why?
A - You may have ad-blocking software installed. Several packages can prevent pop-up windows from appearing (among them are Google's toolbar, Firewall software, and a new plugin for Norton antivirus). You will need to disable ad-blocking, or turn the sensitivity down.
Q - Why do I get an old version of the site?
A - This problem is most likely related to the caching of the out-of-date page at either your PC level or your ISP level. Best way around that is to hold down the control (ctrl) key and press refresh/reload. This will get you newest version of the page from our servers.
Q - Why am I getting random pop-up advertising when I return to my default home page?
A - In nearly all cases such advertisements are not supplied by theage.com.au.
Occasionally, our sites will serve a pop-under box on the front page only for the purposes of promoting features in our sites or newspapers. Pop-ups will also appear from time to time on sub-indexes of the site for recognised and reputable Australian advertisers.
However, if you get a lot of unrecognisable advertisements popping up on visiting our sites - especially messages telling you that you have won a prize - you are being spammed.
It is possible that at some point whilst surfing the Internet, you visited a site that downloaded a piece of advertising spam code. You may have seen a grey box asking if you wanted to continue and clicked "yes". By doing this you may have agreed to download a small piece of code to your desktop that will be activated each time you launch your web browser and default home page. This will activate pop-up advertisements from elsewhere on the Web.
Unfortunately these code insertions are not dissimilar to a virus. You will need anti-spyware or outerware, such as Ad-aware to remove this code. Downloads for this software are available here.
