Contact AOL

AOL Broadband

Internet access by TPH Services Sàrl (or TalkTalk Telecom Limited (trading as AOL Broadband) if you are (a) a new member joining after 01 December 2009 (b) an existing member upgrading your tariff after 01 December 2009 or (c) an existing member on 01 January 2010). See the foot of the page for details of the registered office address of TPH Services Sàrl and TalkTalk Telecom Limited (trading as AOL Broadband).

AOL Broadband Member Services

AOL Broadband Member Services can be contacted between 8am and midnight, seven days a week, in the following ways:

Use the Help channel

If you are an AOL Broadband Member you can search through our extensive online help resources to find the information you seek.

Help lines

* Calls to the Member Services 0844 helpline are free of charge when made from an AOL Talk line. Call charges from other providers will vary and calls from mobiles will cost substantially more.

The AOL Broadband products

For information on our products and pricing, and to sign up to your chosen product, visit our product information area

Registered office

TalkTalk Telecom Limited (trading as AOL Broadband)
11 Evesham Street,
London,
W11 4AR.
Company number: 04633015

AOL (UK) LIMITED

AOL (UK) Limited provides AOL's Web Services and sells advertising space on those services. See the foot of the page for details of the registered office address of AOL (UK) Limited.

AOL (UK) Limited offers an extensive online Help area to support all of its online products and services. If your reason for contacting AOL is to obtain help on how to use any of these products and services, we would advise you to first consult the relevant pages within Help by entering your query into the Search box

If you are still having trouble finding the answer to your query within our Help pages, please email your query to us using our feedback form

OTHER CONTACT ADDRESSES

AOL Press Office

Journalists and Industry analysts can contact the AOL UK press office by calling 020 7348 8000

Please note that this telephone number is only for enquiries from the media and analysts. General enquiries regarding the AOL Broadband service should be directed toAOL Broadband Member Services

All AOL UK press releases and other corporate information can be found at www.media.aol.co.uk

Unsolicited Bulk Email (Spam)

Information and advice relating to AOL's spam policy, including contact details for email senders who find themselves being blocked by AOL, can be found by visiting our Spam Information Centre

Reporting offensive user behaviour or abusive content on AOL

We want all AOL users to enjoy their time online, and we provide various tools and standards to allow you to make the most of your online experience.

If you encounter abusive or inappropriate conduct from other users of the AOL service, we encourage you to report it so we can ensure that action is taken.

To report offensive Member behaviour email COSMonitor@aol.com

Information on how to notify AOL of unlawful content available on the AOL service and request for it to be removed can be found by visiting Report Unlawful Content.

Illegal content

If you encounter illegal content on the Internet, including images of child abuse, you should report it to the Internet Watch Foundation

Suspicious behaviour with or towards a child

If you encounter any suspicious behaviour online with or towards a child, please report it to the Child Exploitation and Online Protection Centre

Immediate life at risk

If you think that there is immediate life at risk, you should contact your local police station for advice.

Advertising on AOL

For advertising opportunities on AOL, please contact infouk@corp.aol.com or visit advertising.aol.co.uk

Advertising Operations

For more information visit: advertising.aol.co.uk

Registered Office

68 Hammersmith Road,
London,
W14 8YW,
United Kingdom