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Ongoing List of Social Marketing Efforts from Vacation Destinations, Convention, and Tourism Bureaus

Categories: Industry Index, Social MediaPosted on January 13th, 2010

Oahu Sunrise: North Shore
Above: A photo I took on a recent trip to North Shore Oahu, inline with my plans to fulfill operation bluewater.

Recent data around interactive marketing spend indicates that the hospitality industry was ripe for spending on social marketing above all other industries.  Why?  This form of consumer marketing could be dependent on the human emotion and story telling between individuals, or through compelling word of mouth marketing campaigns.

As a result, Christine Tran, Altimeter Researcher and myself are kicking off this list, and encourage you to add  examples by leaving a comment.  The scope for this is list is a tourist destination –not a hotel, airline, or specific restaurant.

If you’ve got examples, please leave a comment below, with a description and URL, we’ll add.

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  • Pure Michigan has done a great job with their social media efforts. They have a Facebook Fan Page with over 25,000 fans that they engage constantly with, a Twitter following of more than 3,000 that tweets out helpful, engaging content, and interacts well with followers, and a blog that provides real, helpful, engaging, and fun content. They make it a point to keep the focus on their fans/followers on all of their platforms, and even invite and encourage them to contribute in various forms (tweets, Facebook posts, and a ton of guest blogger content). I can't think of a travel brand that handles social media better than them.
  • here's an effort we're proud of here in Canada: www.localsknow.ca
    It's consumer inspired, led and spread. Working wonders for the industry here.
  • ManyHatsMarketing
    Did you see what the state of PA is doing? For Groundhog's day, you text "groundhog" to a specific text number and they will text you back the groundhog's prediction. When you send the text, you get a confirmation; when you confirm you get the offer to text them your email and they will send you tourist info on the state. http://visitpa.com/things-to-do/see-more-pa/gro... Nicely executed campaign
  • leah26
    I've been following the "Path to Vermont" campaign (http://www.pathtovermont.com/) for the past few months, and I've been really impressed. The site has photo and video sharing, is on Twitter, Facebook, and have tied in appearances at Boston's North and South Stations during rush hour to spread the word. The combination of the VT Tourism Bureau, Ski Vermont, and Cabot Cheese has been wonderful-- the giveaways are fun and actually usable (lift tickets, reusable grocery bags, coupons for cheese). Well done!
  • sm14
    You should check out Social Planet. They are just getting off the ground with their new site, but it is a pretty unique approach to philanthropy and travel. The site explains it better than I can :).

    http://socialplanet.org/about/index.html
  • A new type of storytelling and place for travel writing is emerging from social media. Worth watching as professional writers are displaced from news agencies and fees for magazine article plummet....
  • tomrowe
    Baltimore has been deeply invested in Social Media for several years now. Here's a link to an article I wrote about our philosophy/strategy: http://bit.ly/631IIx. Twitter is our weapon of choice, but we also leverage the expertise of our residents by getting them to contribute videos, photos and tweets via feeds from their YouTube, Vimeo, Flickr, Picasa, and Twitter accounts. They are all aggregated into a single searchable site called http://VisitMyBaltimore.com
  • JB Browning
    Stop using the term "social marketing." It already belongs specifically to an established and important discipline. It's confusing, and also somewhat insulting.
  • Thanks JB, terms in this new space have been argued on blogs for over 5 years now!

    I think the train has already left the station on that one.
  • RichTucker
    We're using travel to help you deepen your online connections. Social Fresh Cruise (#SoCruise) is just one example of how we are using a cruise vacations to strengthen your social network. Cruising is the most Social Form of Vacationing and a great way to become better connected with those who share a similar passion whether that is Social Media, Yoga, Bridge, or even Rick Springfield...

    Rich Tucker - CruiseSource.us - @cruisesource
  • Hi Jeremiah, great idea for a list - love the Queensland campaign.

    Have a look at this post on Viralblog about the social media strategy for the Tuscany region: http://www.viralblog.com/social-media/tuscany-g...

    Our Italian sister (and fellow WPP) agency H-Art has created it.
  • At Tourism BC, we've partnered w/ Coke, CTC and VANOC and are following the 2010 Olympic Torch Relay and posting the journey on http://www.YouTube.com/2010torch. We'll be posting daily videos once it comes back to Vancouver, BC. It's a great way to build excitement as the Games are only 1 month away.

    We're also having an exclusive twitter contest (http://www.twitter.com/tourismbc). The prize is a trip to BC and Olympic tickets.
  • Ben
    Tourism New Zealand is running a cool contest for aspiring filmmakers. Prize is a chance to film with Peter Jackson in NZ. http://www.your-big-break.com/
  • Megan Robison
    Jeremiah - Louisville has a great website that really highlights the unique and cool parts of the city. Check out www.friendoflou.org for more info.
  • Megan Robison
    I typed it wrong, sorry - it's friendoflou.com!
  • It's very interesting to see social media integrated into larger marketing programs. While there are certainly exceptions to the rule, it appears that the new success model emerging is :

    advertising-> web-> user-generated content (text, pics, video, whatever)-> sharing on social networks -> momentum -> press

    Pure Michigan (http://www.createwanderlust.com/pure-destinatio...) and Queensland's The Best Job In The World (http://www.createwanderlust.com/social-media-or...) are both great examples of this.
  • giseled
    Thanks AMcCartney! It's Gisele with the Canadian Tourism Commission here. We've made a big push into the social media space around the world in the past year. We've posted dozens of videos on our YouTube channel. Our main Keep Exploring Facebook page has attracted thousands of fans and we’ve also had a great response on Facebook to our Locals Know quiz, which was part of the national domestic advertising campaign. We have various CTC Twitter accounts, including one for the media (@ctccct). These efforts resulted in CTC winning in 2009 for the first time ever Marketer of the Year by Marketing magazine in Canada.
  • giseled
  • Thanks everyone for the submissions. I see these. I'll be updating this over the coming weeks, stay tuned.
  • jpolidoro
    Ski resorts have recognized this for awhile (in social media time). One example, maybe not the best, definitely indicative: http://www.visitsunvalley.com/

    A broad social media architecture (text, vids, pics) lets mountains stay close to the skiers who love them, once they're back in Brooklyn or wherever. Also helps solves a problem shared by all seasonal attractions (from ballet companies to regional alt bands): staying top of mind when out of season or out of town. No surprise that attractions with relatively young bases (ski mountains, bands) have recognized this while those with older patrons (ballet, opera) have not.
  • A few things I haven't seen mentioned yet, I posted links to my Posterous blog:

    http://jeffflemings.posterous.com/ecogreenhotel...

    http://jeffflemings.posterous.com/online-travel...

    Absolutely agree hospitality is ripe for a major remake social media style! All stages of purchase funnel, all sizes/shapes/flavors of hospitality products.
  • Sarah G
  • Aloha,

    My home is in the Chicago area while my heart is in Hawaii. We are fortunate to travel to the islands several times a year. Our goal is to increase the duration of our stay from our current 30 days a year. Thanks for highlighting social marketing initiatives in the tourism industry. I enjoy sharing my enthusiasm for the people, culture and climate.

    I write for 808Talk Insiders Guide to Hawaii travel website www.808talk.com. My author page is http://www.808talk.com/author/amwilliams .

    Hawaii is a favorite topic on my blog http://aprilmwilliams.wordpress.com/?s=hawaii . I have a Hawaii video channel on YouTube
    http://www.youtube.com/view_play_list?p=8A0E9AB...

    Ohana Tours just contacted me to write articles on local places for their site at http://www.ohanatours.org/.

    Thanks again for sharing your perspectives. I enjoy reading and learn from each of your posts.
    April M. Williams
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