Dear AirTran Airways Crew Member:
Thank you for your hard work and dedication to the airline and to our customers during this weekend’s
operation. I know it was made very challenging by the historic winter storm. Irregular operations are
challenging enough, and even more so during the peak holiday travel season.
Although our goal is to get our customers to their final destinations safely, we had to cancel more than 200 flights during the weekend due to the weather. Many of you went above and beyond the call of duty to ensure that our customers were well informed and re-accommodated on other flights.
By all accounts, today the airline is recovering and returning to normal operation. I want to thank each and every one you for all of your hard work during one of the most challenging weather weekends of the year.
Without your help, we wouldn’t have been able to return to regular operations as quick as we have.
Thanks for all you have contributed to make this airline great in 2009, and I wish everyone a happy, safe and prosperous holiday season.
Sincerely,
Bob Fornaro
Chairman, President and Chief Executive Officer