BigPond Services
This is the BigPond Services section of Our Customer Terms.
Recent Changes
A list of recent changes to the BigPond Services section of Our Customer Terms is available in either PDF format (PDF, 21KB) or Word format (DOC, 25KB).
BigPond Services Summary (OCT Summary)
A list of the Summary to the BigPond Services section of Our Customer Terms is available in either PDF format (PDF, 42KB) or Word format (DOC, 65KB).
General (Part A)
Acceptable use policy, your obligations, limits of the service, charges for your service, changing your plan, termination, our liability to you, your liability to us, changing these terms, ADSL & Cable broadband transmission facilities, ownership and use of equipment, maintenance, Software licences, information (Ponderings), transferring your service, Taxes, Group Members, Group Administrators, Mail Limits, HiBIS, Broadband Connect and the Australian Broadband Guarantee and miscellaneous.
Cable (Part B)
BigPond Cable service, pricing plans and modems
ADSL (Part C)
BigPond ADSL service, pricing plans, HiBIS, Broadband Connect and the Australian Broadband Guarantee
Wireless (Part D)
BigPond wireless service, 10 Day Money Back Guarantee, Mobile wireless broadband plans, relocatable wireless broadband plans and International roaming
Satellite (Part E)
General conditions for satellite services, cancellation and reconnection, Satellite broadband transmission facilities, 2-Way satellite plans, Hardware and Installation, 2-Way HiBIS, Broadband Connect or Australian Broadband Guarantee satellite plans, obtaining the satellite broadband transmission facilities from us and Installation of satellite broadband transmission facilities
Dial-Up (Part F)
General terms , your use of the service, BigPond Dial-Up service, BigPond Dial-Up single user pricing plans, BigPond Dial-Up business group plans, and Bigpond Dial-Up prepaid plans.
Additional Services (Part G)
General conditions for BigPond additional services, Dial-Up for broadband, Wireless hotspots, Global roaming, BigPond security services, Premium mail, Email on your mobile, BigPond SMS and MMS, Additional mailboxes, Domain names, Family website hosting and Small business hosting, Premium website hosting and add ons, Online storage, BigBlog, BigPond photos and Static IP for ADSL
Velocity (Part H)
General conditions for BigPond Velocity services, Pricing plans, Installation, Additional charges, Equipment, Minimum recommended system requirements and Technical support.
Special Offers (Part I)
General conditions for BigPond Special Offers.
