Service Assurance Community
Welcome to the Service Assurance Community. Start exploring the resources below, including exclusive InformationWeek research, plus expert advice on managing business services and applications. Comment on or start discussions about real-time performance monitoring, automated event correlation and root cause analysis, integrated change and configuration management, assisted remediation, and other topics.
b. Somewhat prepared, and already making changes (0%)
c. Somewhat prepared, but still in the planning stages (20%)
d. Not very prepared, only discussed the need (80%)
e. Not at all prepared, haven’t addressed it (0%)
Votes 5
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Service Assurance Initiatives: 10 Steps to Achieve Excellence
Delivering world-class IT is the goal of any service assurance program, but can it be done without breaking the bank—or employees’ backs? In this installment, we lay out 10 questions that will guide IT groups to highly effective and efficient support of business priorities.
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Customer Service 2.0: Service Assurance
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