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During the Olympic and Paralympic Winter Games what services are available to persons with accessibility needs?

All competition venues will offer accessible entry, accessible seating options, accessible washroom facilities, assisted hearing device and wheelchair loans, American Sign Language interpretation at Opening and Closing Ceremonies, accessible transportation and accessible shuttle service at outdoor venues with longer travel distances. Assistance guide dogs are also welcome. Limited assistance will be available between the venue’s ticketed entry point and the seating areas.

Will official merchandise, souvenirs and Vancouver 2010 uniforms be sold at the venue?

Official merchandise, including sport-specific and Team Canada merchandise, is sold at dedicated locations within all Olympic and Paralympic venues. Team 2010 will wear special uniforms, but these are not available for sale to the general public. For more information, visit the online store at http://www.vancouver2010.com/store.

I am coming in from out of town. Where can I get general information about the city and the Olympic and Paralympic events?

Visit the information booths located inside the Olympic and Paralympic venues. You will find information about the area, Cultural Olympiad events, transportation, venue and competition information and results. There will also be information kiosks located throughout Metro Vancouver and in Whistler.

Where can I find the Competition Schedule?

For a list of all Olympic and Paralympic competitions by day and by sport, view the Schedule and Results section.

What items and actions are restricted at Olympic and Paralympic venues?

Check the prohibited and restricted items listed to make sure you’re not carrying anything that will be confiscated.

Can I park a wheelchair or electric scooter inside the venue?

Each venue will have an area labelled “Stroller Storage." Baby strollers, wheelchairs and electric scooters may be stored in this designated area.

I am coming from out of town to see some of the competitions. Could you help me find accommodation?

Our tourism partners have created http://www.2010destinationplanner.com to assist spectators in finding a range of accommodation including hotels, B&Bs, private rentals and cruise ships. New inventory will be added to the site on a regular basis, with more properties expected to add rooms in the coming months. You are encouraged to visit the website often and to stay in touch with individual hotels directly.

I am attending a number of events and would like to take a small bag (backpack or camera bag) to the events. Is that allowed and is there a size limit?

Yes bags are allowed in the venues, but they must fit under your seat. Persons with small bags — no larger than 15 cm x 15 cm x 30 cm (6 in x 6 in x 12 in) — will be directed to the Express Screening Lane at the venue entrance. Persons with larger bags will be directed to the standard screening lane; this screening may take longer. We strongly recommend you take the smallest bag possible.

Can I bring my bike into a venue?

No. Bicycles are considered restricted items at all venues. If you wish to cycle to a venue, bike parking is available in the following locations:
- For BC Place and Canada Hockey Place, under the north end of the Cambie Street Bridge near Andy Livingstone Park (Union Street and Quebec Street), and at the parkade at Cambie Street and Pender Street.
- For Pacific Coliseum, bike parking is available near the main entrance to the venue.
- For the Richmond Olympic Oval, bike parking is located on River Road, east and west of the venue.
- At UBC Thunderbird Arena, there is bike parking at the UBC Bus Loop, near the transportation drop-off point.
- For the Vancouver Olympic/Paralympic Centre, bike parking is located at the intersection of Peveril Avenue and Manitoba Street, near the main entrance to the venue.

I am in a wheelchair. Will there be an accessible screening lane for me to pass through at the security screening area?

You may use any of the screening lanes. Additionally, there will be a designated gate at each venue’s security screening area to facilitate your screening.

Will I be searched when I enter a Paralympic venue? Can my items be confiscated?

Searches are part of our security screening process at the Paralympic Opening and Closing Ceremonies. Be prepared to have your bag and the contents of your pockets inspected. Spectators carrying restricted items will be asked to either return them to their point of origin or dispose of them immediately.

As an international visitor, what do I need in order to enter the venues?

In order to enter the venue, you need a valid ticket with the correct day/session/time.

I have tickets for an event in Vancouver and may be late since I have another event in Whistler that morning. Will I still be able to enter once the competition has begun?

With a valid ticket, entry is permitted into all venues until the event is over. You may have to wait for a break in competition before entering or exiting the seating bowl. Please note: if you are attending an event in Whistler and Vancouver on the same day, we suggest that you consider the travelling distance and the possibility of weather delays.

Can I take photographs or use my video camera at the venues?

Photography for personal use is permitted, but flash photography is not permitted at Canada Hockey Place, Pacific Coliseum, Richmond Olympic Oval, UBC Thunderbird Arena and The Whistler Sliding Centre. The use of broadcast or photographic equipment for commercial purposes is prohibited.

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