Entering The Venue

Olympic venues are busy places. Once you pass through the security screening area, set up a meeting point with your family and friends.

Conditions Of Entry

To access Olympic venues spectators must:

  • Carry a valid ticket.
  • Undergo a security screening.
  • Respect the venue code of conduct and all house rules, including those concerning prohibited and restricted items and actions as listed below.

Spectators not complying with the above rules may be asked to leave the venue.

Prepare For The Security Screening
Avoid taking large bags to the venues. If you are unsure of what you can and cannot bring with you, check the prohibited and restricted items list.

Prohibited Items And Actions

Prohibited items and actions are those prohibited by Canadian law. The following items and actions are not permitted at venues:

  • ammunitions
  • criminally prohibited weapons
  • explosive substances
  • firearms, replica firearms,toy guns
  • knives
  • pepper spray
  • public incitement of hatred
  • wilful promotion of hatred

Restricted Items And Actions

Selected items and actions are identified as restricted in order to ensure the safety and enjoyment of all spectators at the Olympic Winter Games, ensure the laws and provisions are upheld, and the contractual obligations to third parties are respected.

Spectators carrying restricted items will be asked to either return them to their point of origin or dispose of them immediately.

  • Aerosol sprays, flammable liquids, fireworks, water balloon launchers
  • Ambush marketing of any kind, distribution of leaflets, pamphlets and non-approved publications, promotional material and wearables
  • Animals (except service animals)
  • Balls, Frisbees, racquets, hockey sticks, pucks and other sport items
  • Bicycles, scooters, skateboards, skates, skis, snowboards, sleds
  • Broadcast and lighting equipment from entities other than rights-holding accredited broadcasters and the host broadcaster
  • Broadcasting and recording through the use of mobile phones or other transmitting devices (such as two-way radios, recording devices, PDAs or video cameras) for commercial purposes
  • Dangerous, disruptive behaviour or behaviour which disturbs spectators (including, without limitation, public drunkenness, fighting, gambling, spitting, threatening staff or spectators, throwing objects onto the field of play and/or public seating area, political or religious activities)
  • Displays of signage and banners containing religious, political, provocative or obscene content and or visible branding and trademarks of sponsor and non-sponsor companies; flags of non-participating countries; flags and banners larger than 2 m x 1 m; poles larger than 0.9 m (flags cannot be attached to any surface in the venue)
  • Devices capable of causing a disturbance such as air horns, trumpets, lasers, thundersticks and noisemaking that might disrupt the session or be disturbing to other spectators
  • Drugs, needles, prescription-strength medicines not validly prescribed for the ticket bearer by a physician
  • Flash photography and other lighting devices (such as laser pens) anywhere around the field of play (exceptions may apply)
  • Food and beverages, including alcohol, purchased outside of the venue (except for medical needs)
  • Folding chairs or benches (stadium cushions are allowed in mountain venues)
  • Glass containers or bottles
  • Golf umbrellas, open umbrellas in seating areas disrupting spectators’ views
  • Large bags (bags small enough to fit under a seat and not obstruct aisles are allowed) containers, coolers, ice chests
  • Smoking (except in designated areas)
  • Strollers in a seating bowl or viewing area
  • Unauthorized collection of money or commercial activity (such as hawking, ticket resale), sale of counterfeit goods
  • Use of radio frequency devices (Wi-Fi, pocket wizards and land mobile radios) that have not been registered and coordinated with Industry Canada prior to entry into
    the venue

Security Screening

All venues have a security screening process which includes metal detection. Due to the large number of spectators, be prepared to wait in line for your turn to pass through the screening process. Here are a few tips to help your security screenings go more quickly:

  • Cooperate with staff at all times and follow their directions.
  • Follow the spectator marshal’s instructions and move into the correct lineup. Spectators carrying no bags or small bags (no larger than 15 cm x 15 cm x 30 cm or 6 in x 6 in x 12 in) will move into the express line. Spectators carrying larger bags will follow the standard line.
  • Be prepared to empty your pockets.
  • Be prepared to have your bag and the contents of your pockets inspected.
  • Spectators will be asked to go through a magnetometer (metal detector). Let a staff member know if, for medical reasons, you’re not comfortable doing this.
  • Spectators with a disability will be directed to a separate gate.

How To Pay

Visa cards and cash (Canadian currency) are the only accepted forms of payment at Olympic venues. Visa is the only card accepted to obtain cash at ATMs at Olympic venues. Non-Visa debit cards will not be accepted.