Venue Facilities and Services

Venues are an exciting place to be. Use your senses and keep an eye on what’s going on around you — such as messaging on video boards, loudspeaker announcements and signage — to make the most of your experience.

Recycling and Waste

We are pursuing a zero waste management strategy. You can help us reach our 85 per cent diversion from landfill target by doing the following:

  • Put your waste and recyclables in the proper bins (general waste, plastics, compostables, bottles).

  • Take your waste and recyclables off all buses and place it in the proper bin at the nearest recycling station.

  • Recycle paper cups in the compostables bin.

  • Drop off used batteries at any information booth.

  • Use the ashtrays provided in the designated smoking areas for your cigarette butts.

Litter is unsightly and poses a threat to wildlife. Please ensure a litter-free experience for everyone at the Games.

Did you know that recycling a plastic bottle saves 60 per cent of the energy it takes to make one from scratch?

At Games time, look for the Star icon. This symbol highlights sustainability innovations associated with the 2010 Winter Games.

Information Booths

Located in each venue, information booths provide spectators with details on competition times, results, and transportation and tourist information. As well, information booths at many of the venues can help with ticket resolution issues. Lost and found is also located at the information booths.

Lost and Found
If you have lost or found an item, please go to the nearest information booth for assistance. Items turned into the information booth are logged and remain at the venue until the end of the day. They are then transported to the Vancouver 2010 Lost and Found Claims Centre (see below),where they can be reclaimed after approximately 24-48 hours.

Lost children should be reported to the nearest staff member. It’s a good idea to write your child’s first name, and the parents’ phone number, inside his/her coat. When you arrive at the venue, point out to your child staff who can help them should they become separated from you.

Stroller Storage
Strollers are allowed at Olympic venues but restricted within the seating areas. Storage for strollers, wheelchairs, scooters and child-carrier backpacks is available at all venues. VANOC does not assume responsibility for any loss or damage to items left in the storage area.

Vancouver 2010 Lost and Found Claims Centre

100-450 West Broadway
Vancouver, BC
Phone 1 778 328 1111

Operating Dates and Hours

  • Olympic Games

    February 13, 2010 – March 2, 2010
    10 a.m. to 7 p.m.
    Seven days a week

  • Transition Period Between Games

    March 3, 2010 – March 12, 2010
    10 a.m. to 5 p.m.
    Monday to Friday

  • Paralympic Games

    March 13, 2010 – March 26, 2010
    10 a.m. to 7 p.m.
    Monday to Friday

  • Period after both Games

    March 27, 2010 – April 9, 2010
    10 a.m. to 5 p.m.
    Monday to Friday


Venue concession stands feature a wide variety of hot and cold food and beverage items, including healthy meal choices. Beer and wine are available for purchase and must be consumed in designated areas. Spectators are not permitted to bring any food or beverages purchased from outside the venue.


Official merchandise, including sport-specific and Team Canada merchandise, is sold at Olympic Stores and dedicated locations within all Vancouver 2010 venues. Merchandise kiosks are marked on venue maps.

Automated Teller Machines (ATMs)

Automated teller machines are available at select venues. ATMs will accept Visa cards only.

Smoking Areas

All Vancouver 2010 venues are smoke- and tobacco-free. Smoking is permitted only in designated smoking areas. If you need assistance in finding the smoking areas please ask a staff member for help.

First Aid

In the event of an emergency, locate a uniformed volunteer for immediate assistance. If you require less urgent medical attention, please proceed to the clearly marked medical stations. First aid/medical stations and mobile medical teams are located in spectator areas at all Olympic venues.

Venue Signage

Information signs in both English and French make finding your way around the venues easy.