Your Olympic Tickets

5 Things To Remember About Your Ticket

  1. Check your ticket. Before you leave home, carefully check the date, start time and location of each event.
  2. Treat your tickets like cash. They are valuable and can’t be replaced if they are lost or stolen. Be careful not to damage your ticket or remove the stub as this will invalidate the ticket.
  3. No re-entry. Once you exit a venue, there will be no re-entry permitted. Access is subject to specific rules. For more information, read the Conditions of Entry.
  4. Your ticket to ride. Access to public transportation on the day of the event is included; all you have to do is show your ticket before boarding. For more information on public transportation and on purchasing transportation tickets for Whistler and Cypress Mountain events, see the Transportation section.
  5. Ticket verification. Please verify your ticket quantity and event dates as soon as you receive your tickets. If you have any questions, contact the Vancouver 2010 Ticketing Call Centre at 1 800 TICKETS (1 800 842 5387).

Keep your tickets safe! Lost, stolen, forgotten, mutilated or destroyed tickets cannot be replaced, reissued or refunded. Keep your tickets away from heat sources and direct sunlight. Tickets that are unreadable due to mutilation of any kind will not be accepted for admission.

Where To Buy Tickets

Customer service representatives are available to answer any questions you may have about ticketing for the Vancouver 2010 Olympic and Paralympic Winter Games.

  • By Phone

    Callers from Canada: 1.800.TICKETS (1.800.842.5387)
    Callers from outside of Canada: +1.925.798.8100

    Monday to Friday (excluding holidays): 09:00-19:00 (PT)
    Saturday: 09:00-16:00 (PT)
    For persons who are deaf or hard of hearing
    TDD/TTY: 1-604-629-7140

    February 1 - 28: 8:00 - 21:00

    March 1 -12: 10:00 – 18:00

    March 13 – 21: 8:00 – 21:00

  • In Person

    Main Ticket Centre - Vancouver:
    Location: Robson Square (downstairs at the north end of the GE Plaza ice rink)
    Robson Street between Hornby Street and Howe Street, downtown Vancouver
    Hours of operation:
    February 1 - 11: 8:00 - 21:00
    February 12 – 28: 8:00 – 21:00
    March 1 -12: 10:00 – 18:00
    March 13 – 21: 8:00 – 21:00


    Tourism Vancouver – Vancouver:

    Location: Plaza Level, 200 Burrard Street
    Hours of operation:

    Monday – Saturday: 10:00-18:00
    Sunday: Closed
    Hours of operation will change closer to Games time.

    Main Ticket Centre – Whistler:
    Location: Whistler Medals Plaza
    Hours of operation:
    February 1 - 11: 10:00 - 18:00
    February 12 – 28: 9:00 – 22:00
    March 1 -12: 10:00 – 18:00
    March 13 – 21: 8:00 – 18:00


  • Venue Box Offices
    Each venue box office will open on the first day of competition at the venue. See the competition schedule
    Box offices will open two hours prior to competition for Vancouver venues and three hours prior to competition for Whistler venues.

Beware of buying tickets from an unauthorized source. Tickets bought through vancouver2010.com, a venue box office or a Main Ticket Centre are guaranteed to have a valid bar code.

If you have tickets for events at different venues on the same day, make sure to allow sufficient time to get from one venue to another.

Cultural Olympiad Tickets
http://vancouver2010.com/culturalolympiad
For tickets to Cultural Olympiad 2010 events, visit http://vancouver2010.com/culturalolympiad.

Vancouver 2010 Paralympic Winter Games Tickets
1 800 TICKETS

Tickets to the Paralympic Winter Games are available online, by phone, at Main Ticket Centres and venue box offices. Learn more about the Paralympic Winter Games.

Additional Ticketing Information

Accessible Seating
We welcome spectators with a disability to attend and enjoy all the Games have to offer. Contact the Vancouver 2010 Ticketing Call Centre at 1 800 TICKETS (1 800 842 5387) to purchase available tickets for accessible seating. A TDD/TTY line (1 604 629 7140) is available for persons who are D/deaf, hard of hearing or speech impaired.

Children Under Two Years Of Age
Children under two years of age do not require a separate ticket for entry to any Olympic venue. They will, however, be required to share the same seat as their guardian. Age assessment will be at the discretion of venue staff.

No Re-Entry
Once you enter a venue you will not be able to leave and return again. Make sure you have everything you’ll need during your event. Learn more about what is permitted and prohibited at each Vancouver 2010 venue.

Timing
Don’t miss any of the action. You’ll be allowed to enter the venue with a valid ticket from the time the venue gates open to the end of the competition. Keep in mind that for certain events, spectators who arrive late will be required to wait for a pause in the competition before taking their seats.

Postponement Policy
(This copy does not represent the Ticket License Agreement. See the complete Ticket License Agreement)

If a session is postponed (for example, the session is delayed, interrupted or rescheduled), the ticket bearer for the delayed session can use their original ticket for admission to the rescheduled event.

The ticket bearer, however, is not eligible for a refund if the rescheduled time conflicts with another session where he/she has a ticket. There will be no exchanging of tickets for other sessions.

If a session is postponed and rescheduled as part of an existing session on the same or another day, and VANOC determines that the session was not substantially completed, the account holder may apply for a refund for the postponed session.

Cancellation Policy
(This copy does not represent the Ticket License Agreement. See the complete Ticket License Agreement)

If a session is cancelled for any reason (for example, the session is not held at all), the account holder may apply for a refund. There will be no exchanging of tickets for another session.

There will be no on-site refunds for a cancelled session. Refunds will be made, by VANOC, only to the account holder. He/she must submit a signed ticketing feedback form, plus the original tickets (full or stubbed) and mail them to:

VANOC
400 – 3585 Graveley Street
Vancouver, BC
V5K 5J5

Mail must be postmarked no later than April 15, 2010.

In recognition of Visa’s long-standing support of the Olympic Games, we are proud to accept only Visa cards and cash to pay for Olympic tickets, food and beverages, retail goods and services. Visa is the only card accepted to obtain cash at ATMs at Olympic venues.

During the 2010 Winter Games, only Visa cards and cash will be accepted for purchases at Olympic Stores, Vancouver 2010 venues, Main Ticket Centres and venue box offices. Non-Visa debit cards will not be accepted.