A fulfillment fee is applicable to each ticket and covers the cost of implementing the ticketing program and ensures that ticketed spectators will have access to local public transit on the day of their event. The fee is consistent with the administration or handling fee charged for tickets to other comparable events. All ticket purchases will be charged a one-time secure Purolator delivery fee of $10 (for accounts of $100 or less) or $20 (for accounts greater than $100) on each account.

Note: travel from Vancouver to Whistler or Cypress Mountain is not included in the fulfillment fee and must be purchased separately. For more information please see the Fees and Transportation FAQs.

Once venue seating configurations have been finalized in late summer of 2009, ticket sales will close for a period of time. Specific seat locations will then be assigned for all tickets purchased up until that point. Once specific seats have been assigned, the printing of tickets will then commence in preparation for their delivery in December 2009/January 2010.

Share the excitement and inspiration of the Paralympic Winter Games with your staff, teammates, friends and family. Gather a group of 20 or more people and qualify for group ticket pricing on most Whistler and city Paralympic Winter Games sessions.

The ticket program has been developed with simplicity, fairness and accessibility in mind. People residing in Canada will be able to purchase their tickets online through vancouver2010.com. Residents who do not have access to the internet will be able to purchase by phone by calling 1.800.TICKETS (1.800.842.5387). All 2010 Olympic Winter Games venue box offices will open on the first day of competition at each venue. Main Ticket Centres in Whistler and downtown Vancouver are now open. See Vancouver 2010 Main Ticket Centre hours.

PLEASE NOTE: Buyers should be aware that tickets bought from any unauthorized source may not be valid and may not be accepted for entry to 2010 Winter Games venues. For information on authorized and authentic ticket sales, visit the Real 2010 page of vancouver2010.com.

Tickets to the Vancouver 2010 Olympic Winter Games will be sold in phases. Every step of the ticket program is designed to be simple, fair and accessible for any Canadian resident interested in attending the Games.

Phase 1: October 3 - December 22, 2008

Phase 1 of the 2010 Olympic Winter Games ticket program had four stages: Request Period, Lottery, Notification Period and Priority Access Period.

• Request Period (October 3 – November 7, 2008): Canadian residents created a private and secure account at vancouver2010.com where they built an Olympic experience by searching for and selecting events or packages. The requests had to be submitted by November 7, 2008, the end of the request period, to be considered in the lottery.

• Lottery (November 24 – 28, 2008): In cases where ticket demand exceeded the available supply, our official supplier of ticketing services, Tickets.com, used an automated random selection process (lottery) to ensure the fairest possible ticket distribution on a session-by-session basis (for example, each session you requested, if oversubscribed, was subject to a separate lottery).

• Notification Period (By December 10, 2008): All applicants were notified via e-mail regarding the status of their request and which sessions and/or packages they secured. Seat locations will be confirmed in late 2009.

• Priority Access Period (December 12–22, 2008): Any tickets not purchased during the initial Request Period were re-released for sale exclusively to Canadian residents who submitted a request during the Request Period. Tickets were available on a first-come, first-serve basis. Confirmation of your purchase was immediate and payment charged at that time.

Phase 2: June 6 - July 31, 2009
Remaining tickets were available for public sale at this time. Canadian residents who missed the initial request period could purchase tickets directly through vancouver2010.com or by calling the Vancouver 2010 Ticketing Call Centre at 1.800.TICKETS (1.800.842.5387).

Seat assignment period: Summer 2009
Ticket sales closed for a period of time once the venue seating configurations had been finalized. During this time, specific seat locations were assigned to all tickets purchased up to this point. Tickets purchased in Phase 1 were assigned seats prior to those purchased in Phase 2; however, seat locations were randomly assigned within each price category by the ticketing system. Tickets purchased at the same time were assigned together. For example, if you were allocated your request of four tickets to a women’s ice hockey game in Phase 1 then those four tickets were seated together during the seat assignment period. Later in the fall of 2009, ticket holders could log in to their online ticket accounts to view the specific seat locations that they have been assigned.

Phase 3: Began November 14, 2009
Ticket sales re-opened upon completion of the seat assignment period. Tickets purchased at this time were sold in real time, directly into available seat locations. Available tickets can be purchased through vancouver2010.com or by calling the Vancouver 2010 Ticketing Call Centre at 1.800.TICKETS (1.800.842.5387).

Phase 4: Games Time – February 12 – 28, 2010
All 2010 Olympic Winter Games venue box offices will open on the first day of competition at each venue. Please check the official competition schedule by sport for complete details. Main boxes offices in Whistler and downtown Vancouver opened in November 2009. Available tickets can also be purchased through vancouver2010.com or by calling the Vancouver 2010 Ticketing Call Centre at 1.800.TICKETS (1.800.842.5387).

The fulfillment fee ensures all ticketed spectators have access to public transportation, including park and ride service.

Non-Canadian residents must purchase tickets through their National Paralympic Committee or the Official Ticket Agent representing that territory. International Ticket Sales

The first phase of Paralympic ticket sales took place from May 6 to July 31, 2009. Ticket sales will close for a period of time once venue seating configurations have been finalized. Seat locations will then be assigned for all tickets purchased to that point. Paralympic ticket sales resumed November 7, 2009 once the seat assignment period ended. Tickets purchased at this time will be sold in real time, directly into available seat locations.

According to IOC and IPC rules, international spectators must purchase tickets through their National Olympic or Paralympic Committee or the Official Ticket Agent representing that territory. For example, US residents will purchase tickets to the 2010 Olympic Winter Games though Jet Set Sports and CoSport, the exclusive public ticket sales agent of the US Olympic Committee. Click here for more information on International ticket sales.

International ticket sales are at the discretion of the National Olympic or Paralympic Committee for that territory. Plans are for tickets to be available around the world at the same time.

If you are a Canadian citizen but you reside in a country other than Canada, please contact the National Olympic or Paralympic Committee in the country where you are currently residing to inquire if a ticketing service is available. If you plan to attend the Olympic Winter Games with family or friends who are Canadian residents, we recommend that they include your ticket(s) in their ticket order to ensure you are seated together. Click here for more information on international ticket sales.

All accounts registered by 7:00 pm (Pacific Time) on October 23 (including those registered during earlier phases of Vancouver 2010 ticket sales) received two tickets to a Whistler Victory Ceremony (while quantities lasted).
Tickets can be picked up at the Whistler Main Ticket Centre by the ticket account holder who must present a piece of government-issued photo ID. However, tickets must be picked up by December 31, 2009 in order to receive the two Whistler Victory Ceremony tickets.

Tickets purchased during Phase 1 and Phase 2 of the ticketing program were shipped by secure Purolator Courier in December 2009/ January 2010.

During the first two weeks of Phase 3, account holders could choose at the time of purchase whether to have souvenir tickets shipped by Purolator Courier, or to pick up standard stock tickets at the Main Ticket Centres or venue box offices. Account holders who had chosen to have their tickets shipped by Purolator Courier during Phase 3 had their tickets delivered by January 2010.

To view your seats:

1.       Visit vancouver2010.com/tickets.

2.       Sign in using your username (e-mail address) and password.

3.       Click on My Tickets.

4.       Click on the arrow next to the date of a session. This will expand the session and allow you to view a list of the individual seats for that session.

5.       Check the boxes for each seat you wish to view.

6.       Click on View Seats. The venue map will appear with the section highlighted where your seats are situated.

7.       Click on the highlighted section of the venue for the specific location of your seats.

The ticket account holder will be required to show a piece of government-issued photo identification.