Ordering

currency converter     shopping online     order by post     security     refund policy

If you have problems viewing or using the pay buttons please change browser to outlook, alternatively, contact us for a direct paypal payment link.

We accept all major credit cards, cheques, postal orders, paypal and direct debit

B.F.P.O - Please click on cheapest destination price 

We list all our prices in sterling pounds as we are based in Scotland, U.K. However, you can pay with any currency using credit card or paypal. For currency conversion please click the banner above for 'XE'

Order online or via Ebay:
(If you have problems viewing buttons please change browser to outlook)

To use our online shopping click the 'add to cart' button icon  for the product you wish to purchase. You can buy as many of the same item or different items as you wish by adding amount to quantity. You may be asked if you wish to view non secure items click ok as this is only the shopping area; You are not submitting any personal details at this stage. When you have finished your shopping you will see a list of all the items you have picked. You can remove or add any product during the shopping process by simply amending the quantity amount. When you are happy with your choice proceed to check out and you will be directed to PayPal *; fill in your details for delivery, credit card or paypal payments.
*You do not need to have a Paypal account to use the online shopping facility.
All orders are dispatched within 24 hours of cleared payment, unless stated otherwise. Please allow up to 7 days for all U.K. deliveries.

If you are placing a large order then please visit our wholesale page or e-mail your requirements for a postal discount, I will contact you with a combined delivery charge before you commit to buy. 

Alternatively, if you are not comfortable using unfamiliar web sites then contact me and I can arrange to list the items required via Ebay (extra 50p charge per item). Alternatively, search our products under the Ebay seller 'giggley0'. 

By Post

If you are not happy with submitting credit card details etc over the internet then don't panic we also accept cheque and postal orders via post. To send payment via post i.e. cheque / postal order please print out your shopping cart direct or print out our blank order form by clicking here. You can order as many items as you wish from different crafters using the same order form.

We accept cheque or crossed postal order made payable to Emma Brown, we advise you not to send cash / uncrossed postal order unless by registered post. Please post all orders to:
 Emma Brown (E.C.),  2 South Port, Scottish Borders, Scotland, United Kingdom, Europe, TD7 4AR. 
(Please note that this is a postal address for our online business only, private callers by appointment only.)

Security

Our online shopping service is provided by paypal and all credit card details etc are handled by their secure server. We are only forwarded address details for delivery purposes. We do not have access to credit card details or paypal payment details. Your information is not stored on the internet or any publicly accessible computer system. If you have any doubts or queries then please do not hesitate to contact either ourselves or paypal.
Cookies

If you have any problems accessing the shopping basket then this may be due to your cookies being disabled. The shopping cart requires cookies set on medium or enabled so as to store information on your hard drive for the duration of your stay on our site only ( i.e. it stores items you have added to your cart so as to view them in basket)
If you have checked your cookies and you are still having problems accessing the on-line shopping, try changing your browser to outlook. If you are still experiencing problems then please contact us for a direct paypal payment link.

Replacement/Refund Policy

Replacement / refund will be made if the item is defective. 
We don't take responsibilities if the item is damaged by buyer's improper operation. 
Buyers must request their replacement / refund within 14 days after the item was purchased. 
Buyers are responsible for return postages cost.
The item must be returned with its original package before the replacement / refund is approved. 
Buyers are required to return the items for Replacement / refund. We don't take responsibilities if the returned item is lost when being sent back. 
The replacement / refund will be provided as soon as we confirm the arrival of returned items.

Commissions, made to order items and earrings are non refundable.

Although, the above applies to most of our members please confirm replacement / refund policies with individual sellers before purchasing.

Regards

Emma Brown