Help

Our Site has been designed to provide you with different ways of finding information. You can find out more about our programs and services by using any one of the following methods:

• Topics  –  The Topics page reflects the plain language keywords that are most used to access information on our site.
• Policies and Programs – This index lists each of our policies and programs in alphabetical order.
• A-Z Index
• Search Tips

Help on the accessibility features of this site is available on our Accessibility page.

Accessing PDF Documents

In some cases we provide both PDF and HTML versions of our documents. To view the PDF version of a document you may require Acrobat Reader available free of charge from Adobe or other software capable of viewing PDF files. An accessible version of Acrobat Reader, which includes support for screen readers, is also available. Alternatively, you can convert a PDF file to HTML or ASCII text by using one of Adobe’s conversion services.

Printable Version

If you select “Printable Version” on any page, it will take you to a printable version with the same content but without any of the navigation menus from the top, left and right of the page.

Increasing Text Size

To increase the text size on our Web pages, you can change the settings in your Web browser. Just follow the instructions below based on the browser you are using or see your browser's help for details.

Internet Explorer

1. Select “View” in the menu bar.
2. Select “Text Size”.
3. Select “Larger” or “Largest”.

Mozilla Firefox

1. Select “View” in the menu bar.
2. Select “Text Size”.
3. Select “Increase”.
4. To increase the text size further, continue selecting “Increase”.

Opera

1. Select “View” in the menu bar.
2. Select “Zoom”.
3. From the menu, select the size with which you would like to view the Web site.
4. To increase the text size further, increase the percentage.

Netscape

1. Select “View” in the menu bar.
2. Select “Text Size”.
3. From the menu, select the size with which you would like to view the Web site.