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My GIL Account PIN Frequently Asked Questions

PIN Problems or Questions


My GIL Account Services
  1. Why do I need a PIN?
  2. When will I need a PIN?
  3. What will I need a PIN to do?
  4. How will I get my PIN?
  5. What if I forget my PIN?
  6. What if I don't have an e-mail address?
My GIL Account PIN Services:

1.   Why do I need a PIN?

In an effort to provide more security in accessing your account online, the use of a PIN has been implemented. Since the user determines the PIN, this helps insure the prevention of unauthorized access to your account.

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2.   When will I need a PIN ?

  • Friday, January 15th, library users will need a PIN (Personal Identification Number) to logon to their My GIL account in the Classic GIL@VSU Catalog.
  • Tuesday, January 19th, you will need your PIN to place a GIL Express request for a title as held by another University System of Georgia (USG) Library in the Universal Catalog.

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3.   What will I need a PIN to do?

Any time you logon to your My GIL account online:

  • Viewing the list of items you have checked out
  • Renewing materials online
  • Making GIL Express requests or to place a recall on a title that is already checked out
  • Reviewing the status of requested materials
  • Getting the GALILEO password, but remember you can also use Anywhere Access to learn the GALILEO password

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4.   How will I get my PIN?

At the My GIL Account screen:

  1. Enter your VSU 87 nine digit Institutional ID number as found on your VSU 1Card ID or via Institutional ID Lookup.
  2. Enter your last name
  3. Click on the Get My Pin link. A temporary PIN will be immediately e-mailed to your VSU e-mail account with the Subject line, "GIL Logon Information".
    1. Once you have received your temporary PIN, log in to your account
    2. Change your PIN by selecting the Change PIN button directly under your name & address in your patron account.
  • NOTE:
    • Using Internet Explorer to change your PIN will cause the browser to hang up for a minute or so while completing the process. Firefox is recommended if possible because it does not have a delay.

  • PIN tips:
    • 5 to 12 alphanumeric characters
    • No special characters
    • PINs should be random and unique letters and digits. Although this may make it harder to remember, your accounts will be better protected. Do not use information for your PIN that could be easily guessed.

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    5.  What if I forget my PIN?

    You can use the 'Get My PIN' link on the login screen at anytime to have it e-mailed to you if you forget your PIN.

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    6.  What if I don't have an e-mail address?

    The VSU e-mail address is already entered into the patron record for all Valdosta State University students, faculty and staff.

    Community borrowers may need to contact the Circulation staff desk to update their patron record with an e-mail address or otherwise obtain a PIN.

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    Ask Us (Chat Now), Tell Us about the Library web site.    This document last modified Tuesday, 19-Jan-2010 12:58:21 EST  Staff