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Wed, Jun 16, 2010 - 06:49 PM EDT  —  AAPL: 267.25 (+7.56, +2.91%)  |  NASDAQ: 2305.93 (+0.05, +0%)

Adobe CEO: Apple ‘hurts customers’
Wednesday, April 14, 2010 - 10:35 AM EDT

"Three and half minutes into this interview with star FOX Business reporter Shibani Joshi, Adobe CEO Shantanu Narayen begins talking about Apple's decision to ban Adobe's Flash from its iPhone, iPad, and iPods," Nicholas Carlson reports for The Business Insider.

Carlson reports, "He says 'flash is synonymous with the Internet' and that Apple 'hurts customers.'"

MacDailyNews Note: Narayen also stated, "Our 'content publisher partners' ...are increasingly telling us they want to offer this content once and deploy it across multiple platforms."

Watch the video here.

MacDailyNews Take: The Ingrate Gazoo strikes again. His "our 'content publisher partners' ...are increasingly telling us..." statement is particularly pure bullshit.

Adobe should have focused more on Apple's Mac instead of foolishly waiting for the platform to die and then, when it didn't drop dead as you hoped, treating Mac users as second-class citizens while pimping inferior Windows PCs. Flash is a proprietary, resource-hogging, browser-crashing abomination and we don't want ported software on our iPhones, iPads, or Macs because software designed for the lowest common denominator is inferior to software designed to take advantage of individual platforms' strengths. Adobe is lazy and they want to cater to developers like themselves.

Do not buy Adobe's Photoshop Elements until you have tried Pixelmator's free 30-day trial. We use Pixelmator daily.

Note to advertisers: (including those who advertise via third-party ad networks and become, in effect, our advertisers): Your Flash-based ads are no longer reaching the most well-heeled customers online: 50+ million iPhone owners. They're also not hitting brand new iPad users or 35+ million iPod touch users. If you care about reaching people with discretionary income, you might want to consider dumping your flash-based ads and moving to a more open format that people with money and the will to spend it can actually see.

Help kill Adobe's Flash:
• Ask CNBC to offer HTML5 video via the customer support web form here.
• Contact Hulu and ask them to offer HTML5 video via email:
• Ask ESPN360 to offer HTML5 video instead Flash via their feedback page here.
• Join YouTube's HTML5 beta here.
• On Vimeo, click the "Switch to HTML5 player" link below any video.

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Apr 14, 10 - 10:37 am Comment from: iPhoneEnvy

my Asshat alarm just went off....

Apr 14, 10 - 10:38 am Comment from: Chas

Jesus! This guy's delusional.


Apr 14, 10 - 10:39 am Comment from: M.X.N.T.4.1.

I feel fine.

Apr 14, 10 - 10:40 am Comment from: Lava_Head_UK

And in my opinion Adobe doesn't give a dam about there customers 

Apr 14, 10 - 10:41 am Comment from: Mac4lfe

Adobe hurts babies.

See, I can make a dumb comment too.

Apr 14, 10 - 10:42 am Comment from: Check This

Mr. Narayen: Ex-Apple employee

Apr 14, 10 - 10:42 am Comment from: NCG598

Please, how about that flash! You think you could get that battery drain / usage down a bit on mobile devices?

Having shorter battery life sure hurts your customers- ummm, or is that a benefit?

Apr 14, 10 - 10:43 am Comment from: Gabriel

"Flash is synonymous with the Internet"?????

Egad... THIS is why I'm cheering for Apple in this battle. Flash is an abomination to the open internet and needs to be utterly demolished. The fact that Adobe's CEO honestly believes that their closed, proprietary product is "synonymous with the Internet" should have even the Apple-hating open source fans pulling for Apple to prevail here.

Apr 14, 10 - 10:44 am Comment from: His Shadow

Maybe I'm an "Apple Fag" and I drank too much of the Kool-Aid, but I'm having a real hard time understanding how Apple is "hurting customers" by preventing the deployment of crappy Flash games on a platform that had no Flash in the first place. Did Apple take away something from their iPhone/ITouch and now iPad customers that they were enjoying greatly and or using at all?

Like I've said before, it's one thing to hurl accusations of fanboiism, but what level of delusion is required to buy into every anti-Apple stance no matter how divorced from reality said stance is?

Apr 14, 10 - 10:45 am Comment from: Rike

The best way to test your whether your fans work is to watch something in flash or start google earth. They're both horrible on my 15" MBP.

Apr 14, 10 - 10:45 am Comment from: Troy

I'm a apple customer and I feel just fine, insanely great. What does Shibani Joshi meas saying that apple is hurting us? does any of you feel hurt?

Apr 14, 10 - 10:46 am Comment from: Gabriel

As for the allegation that Apple "hurts customers", nothing could be further from the truth. Apple is looking out for their customers by preventing shoddy, non-native apps from poisoning their new platform. UI consistency *does* matter, as anyone who has used "cross-platform" programs on the Mac can attest to.

Adobe has been hurting customers for a long time now, by promoting closed and proprietary tools against the open internet, and forcing goofy non-standard UI conventions on the people who are stuck using their products.

Apr 14, 10 - 10:48 am Comment from: m159

If anybody thinks Steve Jobs makes product decisions based on vindictiveness over superior product performance, they have no understanding of how Apple swiftly transcended the entire technological sector. Adobe's problem isn't Apple, it's Flash. It's also a shame Photoshop is so entrenched, because it's a complete hairball of a product.

Based on this story and the recent Flash evangelist's "go screw yourself Apple" comments, this morning I am ditching Adobe LightRoom and switching to Aperture. One small move perhaps, but a lot of folks follow my practices.

Apr 14, 10 - 10:48 am Comment from: Troy

Adobe Hurts other carriers: Have anybody notice that many carriers uses flash in their web pages and those pages can not be viewed in the phones they sell?

Apple's iphones does browse the apple site and the AT&T;site perfectly, so I believe the problem is in Adobe and not in Apple.

Apr 14, 10 - 10:49 am Comment from: Demon

Apple is not hurting Customer, Apple is hurting Adobe. Adobe is hurting customers.

Apr 14, 10 - 10:49 am Comment from: Ubermac

Yeah Apple is hurting customers, like a junky hurts when he gets off cocain.

Apr 14, 10 - 10:51 am Comment from: DJG

I came THIS close to buying Dreamweaver. Now I know Adobe's evil, I would never pay cash money for another one of it's products. Hell, I wouldn't even download it for free off the torrents! But I still need a web page maker program. What's the best non-Adobe, Mac-friendly alternative?

Apr 14, 10 - 10:52 am Comment from: MCCFR

I dropped my Power Mac G5 on my foot once.

That hurt.

Apr 14, 10 - 10:52 am Comment from: Hey Adobe

I don't feel hurt.

Wait, I take that back... I felt hurt when I bought that piece of crap Adobe CS4 suite for my Mac.

Apr 14, 10 - 10:54 am Comment from: moremac

Whenever I have problems on my Mac Pro, Adobe is to blame. Indesign crashes are pretty common. If there was any alternative at all I'd be on it. As far as Photoshop - Pixelmator looks pretty good but no pen tool. Gotta have that. I sense a market opening up here.

Apr 14, 10 - 10:54 am Comment from: Flash-Me-Not

Re MDN's take: Flash is in the pan.

Apr 14, 10 - 10:55 am Comment from: Demon

Down with Flash, Purge the Flash Devil from the Internet. Out, Out of the Internets and die a quick and horrible death you evil Adobe Flash Devils.

Apr 14, 10 - 10:55 am Comment from: iPhoneEnvy

Unfortunately I am forced to use an Android phone right now. I had 3G in an area I was visiting and decided to stream a radio station I frequently listen to online. However, I could not do so because the stream was FLASH and ANDROID DOES NOT HAVE FLASH... And here I had been misled by FUD about iPhone lack of flash, but everyone else has it, etc. It's probably a good thing though because the battery life on this thing is not great and I wonder what running flash will do to it, if in fact Adobe releases flash for Android like they say they are

MDN obvious word: FAIL (as in flash)

Apr 14, 10 - 10:57 am Comment from: R12^

I was at SXSWi session titled future of handheld devices (or something similar) presented by one of Adobe's chief engineers and for 30 min he talked mostly about how great flash was on mobile devices. I walked out.

Apr 14, 10 - 11:00 am Comment from: dd

adobe cares about selling their plugin and their $2000+ flash authoring software.

my photoshop, illustrator and flash browser plugins are crashing all day long - get to work and stop whining adobe. CS4 is JUNK

Apr 14, 10 - 11:01 am Comment from: moremac

Re: alternative to Indesign. Quark is no answer, it's the zombie app that won't die.

Apr 14, 10 - 11:01 am Comment from: mike

"Flash didn't crash.... it reminded you how sad and lonely the internet was before Adobe came along!"

Apr 14, 10 - 11:02 am Comment from: Macromancer


Apr 14, 10 - 11:03 am Comment from: zmarc

I like how Gruber pointed out that Adobe's been promising Flash on mobile for three years and still don't have it on any mobile platform. All they do is whine about Apple not letting them put it on iPhone!

Apr 14, 10 - 11:06 am Comment from: PR

The link from the photo made me laugh...

Apr 14, 10 - 11:07 am Comment from: Balm R.

A sedated Uncle Fester, bringing inovation to Palm, haha.

Apr 14, 10 - 11:11 am Comment from: Zsus


There are many mobile platforms that support flash.

Apr 14, 10 - 11:11 am Comment from: m

my goodness..shutup already adobe. You're embarrassing yourselves.

Apr 14, 10 - 11:11 am Comment from: Jubei

What a freaking idiot. So you aholes at Adobe screwing with Phothoshop Elements didn't hurt Apple customers. What about FLASH buggy, cpu hogging POS? Thats not screwing customers? What about killing GoLive and shoving down our throats that designed for Windows Dreamweaver? What a moron.

Apr 14, 10 - 11:13 am Comment from: therealspike

Adobe hurts customers

Lame Adobe.

Ho and by the way get ready for CS6 in 9 month. LMAO.

Its time to get over it and Apple will have to take control once again

Apr 14, 10 - 11:15 am Comment from: KenC

Let's see, for the last 5 years, Adobe's customers have told them they want Flash to run less buggy, less vulnerable to attack, more efficiently, and did they listen?

Apr 14, 10 - 11:16 am Comment from: What Part Of No...

What a putz. What part of no flash on iPhone and iPad does this effing moron understand? Apple has been clear, Adobe bet the farm that they could force Apple's hand and they have lost.

As an Apple shareholder and Mac customer I invite you to sue Apple- go on and waste your money. Adobe picked sides and picked wrong.

Apr 14, 10 - 11:19 am Comment from: Zsus

Cut the bullshit about how much html5 is better than flash and read this.

"The CPU usage is not automatically higher with Flash, it’s down to the design and programmer to figure out what they want to achieve, and optimise it to whatever they find acceptable for their intended audience. JavaScript can and does use 100% CPU in some of the best apps out there, we just don’t see many apps that are up to the level of the Flash apps linked to earlier in this post. Video acceleration is a fair point until you consider video is also a display object in the Flash Player that can have these filters, transformations and so on applied in real time, that comes at a cost, however with Flash Player 10.1 hardware acceleration is starting to come into play, a truly impressive feat for such a small cross platform runtime."

Apr 14, 10 - 11:20 am Comment from: wyatt

I am a flash developer. Probkem is there are no good tools to develop html5. Handcoding is a bitch

i think apple is just trying to make sure all nuce apps go thru app store. Its their Propritary platform. In the end its what consumers think. Flash or no flash

Apr 14, 10 - 11:22 am Comment from: DRMSSDB

I heard that if you buy Apple products, Steve Jobs will personally sneak into your home at night and cut you.

Anyway, this "Adobe is the internets" pretty much defines hubris. Guess what, Adobe CEO, I surf the web on the iPhone all the time and have never once thought, "gee, if only I had Flash." We are no strangers to extremely strong comments from company leader - Steve Jobs loves the dramatic proclamation. However, Adobe CEO is pretty far over the dramatic statement line and well into delusional.

Thanks for the Apple advertising, though. "Gee, Apple doesn't have flash. And you all love the products. But what you don't know is that it's hurting you. Seriously. Put down that iPhone and recognize the hurting!!!!"

Apr 14, 10 - 11:22 am Comment from: Asterix

It's simple, that flash thing: Adobe protects its customers, some lazy developers, Apple protects its customers, the content-consumers.

PS: There is a flash capable device comming from Palm this year???

MDN Magic Word: gone.

Apr 14, 10 - 11:23 am Comment from: ED

He should listen to his content partners and develop HTML5 tools instead of pushing yesterdays technology.

Apr 14, 10 - 11:23 am Comment from: Renderdog

I really regret buying Adobe CS3, not only is it a piece of crap for Mac software (non-standard interface and awkward to use) but it was way overpriced. Last Adobe product I'll ever buy.

Apr 14, 10 - 11:28 am Comment from: Spike

These guys are trying awfully hard to dissuade me from upgrading to LIghtroom 3. The more sewage they spread about Flash, the better Aperture looks.

Apr 14, 10 - 11:28 am Comment from: Big Als MBP

So he finally admits that even if Apple wanted Flash on it's iPhone OS it couldn't have it until late this year.

What a bunch of bullshit artists.

Apr 14, 10 - 11:30 am Comment from: Predrag

..."There are many mobile platforms that support flash."

Adobe's own site says that the only type of Flash they have for mobile platforms is Flash Lite. This is equivalent of WAP browsers (it is dumbed down version of Full flash). Phones with Flash Lite cannot access Flash (the 'synonym for the internet', as Adobe CEO would like to say) sites. Almost nobody has developed separate Flash Lite sites for mobile access.

So, no; currently Adobe does NOT have Flash (full Flash) working on ANY other mobile platform. Yet, they keep screaming at Apple for not letting them cross-compile crappy Flash content into actual iPhone apps, or (eventually) develop a Flash plug-in for the mobile Safari.

It would make some sense if Adobe already had working full Flash on WinMob, Symbian, Web OS, BlackBerry or Android, and iPhone was the only holdout. But without mobile Flash anywhere, whining about Apple's ban is just ridiculous.

Apr 14, 10 - 11:30 am Comment from: Lars H

Today I was gonna print a pdf-form. I connected the MacBook to a HP Laserjet on my work and printed from Adobe Reader. The green and yellow on the filling form came out RED!!!

I switched to Preview and it printed out in right colors.

Adobe, go f---k yourself!

Apr 14, 10 - 11:32 am Comment from: praus

For all the morons spouting this "apple is just trying to make sure you can't play games on the Internet that bypass the app store" BS, you can already do this. It's called AJAX. With AJAX you can make web apps (even games) that are just
as good or is some cases better then the craptastic web apps made using Flash. I know this because I used to play these games and used these webapps before Apple created the app store.
Apple is trying to avert a replay of the problems they've had with Adobe for the past 15+ years. What with them making a second rate buggy version of all their Mac software.

Apr 14, 10 - 11:32 am Comment from: Des Gusting

Looks like his head's been Photoshopped in that photo.

Apr 14, 10 - 11:37 am Comment from: JadisOne


I totally agree. They can't get that bloated code to work on anything less than a C2D processor running at 2.4 GHz or faster.

It's funny how Adobe isn't using that JooJoo tablet (or whatever the heck it's called) as an example of how Flash works on mobile platforms.

Apr 14, 10 - 11:39 am Comment from: MacBill has a great article today on the history of Adobe and Apple: how Apple has done nothing but help Adobe through the years, while Adobe's continuous greed has finally come back to bite them.

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