North America contact information
Common help topics
Try this first:
Most common solutions are found here:
Download and install Adobe trials
Still need help?
Give us a call at 800-833-6687 and follow the prompt for "installing" to talk to an agent or have an agent call you back.
For faster service:
Make sure you have access to the computer on which you are trying to install.
Go to Adobe Support and choose your product for its online Help and Support Center.
Adobe also offers paid phone support for a US$39 fee per incident as well as other customized support options. To purchase support, call 800-833-6687 and follow the prompt for "installing" to talk to an agent or have an agent call you back.
For faster service:
Make sure you have access to the computer on which you are trying to install.
Most common solutions are found here:
Adobe Volume Licensing (AVL) Self Help and Support
Still need help?
Give us a call at 800-833-6687 and follow the prompt for "installing" to talk to an agent or have an agent call you back.
For faster service:
Make sure you have access to the computer where you are trying to install your product.
Most common solutions are found here:
Downloading and installing Adobe products
Still need help?
Give us a call at 800-833-6687 and follow the prompt for "installing" to talk to an agent or have an agent call you back.
For faster service:
Make sure you have access to the computer on which you are trying to install.
Most common solutions are found here:
Downloading and installing Adobe products
Support is provided by the manufacturer of the product that you received your bundled software with.
Still need help?
Adobe offers paid phone support for a US$39 fee per incident* as well as other customized support options. To purchase support, call 800-833-6687 and follow the prompt for "installing" or have an agent call you back.
* Adobe does provide free installation support for software included with Dell devices worldwide or with Sony devices in Japan.
For faster service:
Make sure you have access to the computer on which you are trying to install.
If you've installed on more than two computers, you must deactivate one copy by starting that software and choosing Help > Deactivate.
Still need help?
Give us a call at 800-833-6687 and follow the prompt for "installing" to talk to an agent or have an agent call you back.
For faster service:
Have your serial number ready (found on the product box or on your order email) and make sure you have access to the computer on which you are installing. (See Find a serial number.)
Most common solutions are found here:
Serial number errors
Still need help?
Give us a call at 800-833-6687 and follow the prompt for "installing" to talk to an agent or have an agent call you back.
For faster service:
Make sure you have access to the computer on which you are trying to enter your serial number.
Log into your account to see your registered products and find your serial number.
Still need help?
Give us a call at 800-833-6687 to talk to an agent or have an agent call you back.
You can find your serial number on the product box or in your order email.
Still need help?
Give us a call at 800-833-6687 to talk to an agent or have an agent call you back.
Is it possible you've already registered? Log into your account to see your registered products.
Otherwise, register your product now.
Give us a call at 800-833-6687 to talk to an agent or have an agent call you back.
Your login name is usually your email address. Get help with your login name or password.
Still need help?
Give us a call at 800-833-6687 to talk to an agent or have an agent call you back.
Give us a call at 800-833-6687 and follow the prompt for "volume licensing" to talk to an agent or have an agent call you back.
For faster service:
Have your Adobe ID or a recent order number ready.
Your login name is usually your email address. Get help with your login name or password.
Still need help?
Give us a call at 800-833-6687 to talk to an agent or have an agent call you back.
Visit the Adobe Store to buy, get product information, or to call a sales specialist.
If you're a student or staff member at an accredited educational institution, check out Adobe's Education Store.
Visit the Adobe Connect store to buy Connect for up to 100 users. To buy Connect for more users, request a consultation or call us at 888-649-2990 to speak to an enterprise specialist.
Request a consultation or call us at 888-649-2990 to speak to an enterprise specialist.
Use the Adobe Support Portal with your Adobe login (usually your email address).
Check order status online anytime once you've submitted your ID.
Use our Eligibility Verification Service to submit your ID or check status.
Try our suite selector to find the suite you need.
Check the comparison chart to see which products are included in each suite.
To install and use an upgrade you must have a qualifying previous version installed or have its serial number.
Use our upgrade selector to find out what upgrades you can install with your current products or serial numbers.
Find information on the product you're interested in by selecting it at Adobe Products or check our product comparison information.
Once an order has been processed, you must return the product to make any exchanges. Submit return requests through our Support Portal using your Adobe login name (usually your email address).
For faster service:
Have your order number and serial number (found on the product box or on your order email).
Submit return requests with your sales receipt through our Support Portal using your Adobe login name (usually your email address).
For faster service:
Returns not purchased from Adobe require proof of purchase. This policy applies to North America only.
Submit platform exchanges through our Support Portal using your Adobe login name (usually your email address).
For faster service:
Platform exchanges require product registration. Register now
Check order status online anytime using your order number. For refunds, enter the Return Merchandise Authorization (RMA) number in the email Adobe sent you after your refund request.
Give us a call at 800-833-6687 to talk to an agent or have an agent call you back.
View the Adobe Volume Licensing overview.
Give us a call at 800-833-6687 and follow the prompt for "volume licensing" to talk to an agent or have an agent call you back.
Give us a call at 800-833-6687 and follow the prompt for "volume licensing" to talk to an agent or have an agent call you back.
Give us a call at 800-833-6687 and follow the prompt for "volume licensing" to talk to an agent or have an agent call you back.
Go to Adobe Support and choose your software for its online Help and Support Center.
Still need help?
If you purchased standard, single-user software or services, you are eligible for unlimited free installation support as well as additional free phone support during a limited time period. View the Adobe support programs for details. Give us a call at 800-833-6687 to talk to an agent or have an agent call you back.
For faster service:
You must register your software to get product support. Register now
Go to Adobe Support and choose your software for its online Help and Support Center.
Still need help?
Adobe also offers paid phone support for a US$39 fee per incident as well as other customized support options. To purchase support, call 800-833-6687 to talk to an agent or have an agent call you back.
You may also try:
Try our online Help and Support Centers or 24-hour user forums:
You can also log into your account to see your registered products and their serial numbers.
Software activation
866-772-3623
Available 24/7
Licensing, registration, web subscription services
800-833-6687
7 days a week, 5am–7pm PST
Product help for Adobe® Connect™
800-422-3623
Available 24/7
All other product help
800-833-6687
Monday–Friday, 5am–7pm PST
Omniture support
Omniture customers: Log into your Omniture product or visit the Omniture ClientCare portal.
Scene7 support
Scene7 customers: Visit the Client Resource Center.
