Who can access the audio / video content on the site?
All afl.com.au users will be able watch the free video content and listen to live radio broadcasts of AFL Premiership matches. The live audio is housed within the Live Scores, Stats and Audio application. All other audio and video including match replays is available exclusively to BigPond Broadband customers and International AFL subscribers. This content is unmetered for BigPond Broadband Cable and ADSL members, but not for BigPond Broadband Satellite and ISDN members.

How do I access audio / video content on the site?
BigPond customers and International AFL subscribers can click on any video or audio link in the AFL website to launch the BigPond TV player. If you are an international subscriber you should check with your ISP to determine any usage charges that may apply.
Please see system requirements.

Does my afl.com.au video download contribute to my monthly internet usage allowance?
If you are a BigPond Broadband Cable or ADSL subscriber, afl.com.au is an unmetered site and downloads will not contribute to monthly Internet usage allowances. If you are a BigPond ISDN or satellite customer, video downloads will count to your monthly allowance. You should check the monthly allowance of your current account to help avoid charges for excess usage due to accessing afl.com.au content. If you wish to upgrade your BigPond Account, simply go to My BigPond Account and change your plan.

When do games get published to the site?
We aim to publish all AFL games 24 hours after the final siren.

Can family members login using my user name and password?
If a second login occurs with the same username and password, the first session/user becomes logged-off.

Is there a limit to how much match vision I can watch each week?
No

Why isn't match video picture quality the same as on TV?
Internet bandwidth is an important part of video streaming delivery and playback. We have made our Match Videos available in two formats: 56kbps 'narrowband' and 256kbps 'broadband'. Bandwidth requirements for 56kbps are such that it reduces the quality of the images and sound when compared to television broadcast quality. The quality of video streaming through 56kbps modems and standard telephone lines may therefore be poor, whereas the quality through 256kbps broadband will be greatly increased.

Why have I been locked out of watching Video?
After three consecutive failed log-in attempts, a user is locked out from subscriber-only content for the duration of their browser session. Try closing down the browser session and starting a new one. You should then be able to successfully log-in (with the correct username and password!).

When do games get published to the site?
We aim to publish all AFL games 24 hours after the final siren.

Can family members login using my user name and password?
If a second login occurs with the same username and password, the first session/user becomes logged-off.

Is there a limit to how much match vision I can watch each week?
You are only able to watch a certain amount (based on time) of AFL Match Video per week. The 2006 limit set by Telstra is unlimited.

Why can't I receive any match video content?
Please see system requirements and trouble shooting tips above.

I’m viewing AFL.com.au video content from overseas – are there any known streaming quality issues?
Many factors can affect the viewing quality of audio and video streaming. For example:

• The user's computer and its ability to playback audio and video content - from processing power and graphics cards to quality of speaker, modem and so on.
• The ISP (Internet Service Provider) of the user.
• The connectivity 'hops' to access a streaming server and playback the audio and/or video content. Some overseas users may be come through to the afl.com.au streaming server via many hops. The audio and video playback quality could be affected by this.
• Connection speed of the user (this is not guaranteed by ISPs)

Why do ads play when I click on a video?
When you click on a video on AFL.com.au an ad may play before the video you selected. The ad will play and then re-buffer to play the video. Please see system requirements to play all video.