ISP CONSUMER GUIDELINES

The Australian Communications and Media Authority (ACMA) has facilitated the development of an industry guideline for Internet Service Providers (ISPs) known as the ISP Guideline. The purpose of the Guideline is to provide consumers with readily comparable, plain-English information to assist in making informed decisions when selecting an ISP. 

Telstra has completed the required consumer information forms in line with the ISP Guideline. This includes information on

 Dial-Up Residential Guidelines
 Dial-Up Business Guidelines
 BigPond Broadband ISP Guidelines

These forms cover useful information including details on pricing plans, key terms and conditions, ancillary services, help and installation, performance, customer notification methods, payment options, security and privacy.

This information is updated quarterly and submitted to the ACMA for publication on its website. If you would like further information on the ISP Guideline see http://www.acma.gov.au/acmainter.