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A Letter to Panera - Bring Back the Chicken Bacon Dijon

Posted on April 13, 2010

I've been a fan of The Panera Bread Company for years. They have many tasty menu items that I enjoy. But this winter they introduced a Chicken Bacon Dijon sandwich... Continue Reading

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Using Communications To Create A Community

Posted on December 22, 2009

Internet marketing isn't about technology. It's never been about technology. The computers and the Internet, the multimedia uploads, webinars and ebooks are all just a means to an end. They're... Continue Reading

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What Did You Call Me?

Posted on December 14, 2009

The French call people who use the Internet "Internautes." I like that. It makes us sound like explorers seeking out new life and new civilizations in cyberspace. When I open... Continue Reading

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Users Don't All Want The Same Thing

Posted on July 7, 2009

What do users really want? It's a question that publishers ask themselves all the time. We look at the comments our articles receive. We review our stats. We check the... Continue Reading

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Dealing With Customer Complaints

Posted on March 14, 2009

You've heard the saying about not being able to fool all the people all the time. You probably also know then that you can't please all the people all the... Continue Reading

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Zappos.com Las Vegas Tour

Posted on February 27, 2009

Few Internet companies have succeeded in seizing mindshare more than Zappos.com. One of the truly great ecommerce success stories, Zappos has built an incredible brand based on a culture-centric philosophy... Continue Reading

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Can I Ask You A Question?

Posted on November 29, 2008

Whenever I attend a conference I always try to listen to as many of the other speakers' talks as possible. I can't think of a single talk that hasn't taught... Continue Reading

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Skyguy the Bag Handler

Posted on March 31, 2008

There are those who start at the bottom of a company with the aspiration to rise to the top, and there are those for whom the words upwardly mobile do... Continue Reading

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Flying the Friendly Skies

Posted on March 29, 2008

I'm not a big fan of the major airlines. In fact I have written several entries that demonstrated poor customer service by United and American. However, I had a uniquely... Continue Reading

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A Visit to Qdoba

Posted on January 8, 2008

Before we left Oklahoma, we used to eat at Moe's, a tex-mex fast food joint. It was pretty good. I especially liked the way they trained their staff to yell... Continue Reading

Comments (1)

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Joel Comm is an entrepreneur, NY Times bestselling author, and new media innovator. An expert on harnessing the power of social media and mobile applications to expand your brand’s reach and engage in active relationship marketing, Joel is a sought-after public speaker who leaves his audience inspired, entertained, and armed with strategic tools to create a new media campaign that will explode their business.

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FTC Disclaimer: Posts written before December 1st, 2009 may include endorsements of products or services that include a material connection to the author. Readers should assume a material connection for any product or service endorsed prior to December 1, 2009.