2-1-1 is a free service that provides callers with information about a range of government, health and social services within their community. 2-1-1 is available 24/7 in most communities in Ontario and Quebec and is intended for non-emergency inquiries.
3-1-1 is a free service that provides callers with information about services in their municipality. 3-1-1 is available in some communities in Ontario and Quebec and is intended for non-emergency inquiries.
4-1-1 is a directory assistance service for which charges apply. By dialling 4-1-1, callers can obtain telephone numbers and address information for listings within Canada and the United States. 4-1-1 is available 24/7 both in English and in French.
- Charge of $1.00* per request, up to three requests per call
- Charge of $0.50** for call completion
- Distributel long distance charges may apply
5-1-1 is a free service that allows callers to find out about road conditions, report transportation incidents, make comments or complaints, and obtain other general information pertaining to transportation. 5-1-1 is available in Ontario and Quebec and is intended for non-emergency inquiries.
7-1-1, or Message Relay Service, is a service available throughout North America that allows the hearing and speech impaired to communicate by phone with the assistance of a specially trained operator acting as an intermediary between the parties. Message Relay operators are available 24/7.
- Local calls: $0.99 per minute
- Long distance calls: $0.99 per minute plus applicable long distance charges
8-1-1 is a free service that provides callers in the province of Quebec (with the exception of Terres-Cries-de-la-Baie-James and Nunavik) with answers to common health questions (Info-Santé) and information about community health services. 8-1-1 is available 24/7 both in English and in French.
*57 (or Call Trace) is a service that provides the recipient of an abusive call the ability to request an auto-trace of the last call received, the details of which can be provided to local law enforcement with the proper legal authorization of the call recipient. *57 should only be used in serious situations and is available 24/7 across Ontario and Quebec where technology permits. A $5 charge applies for use of *57.