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Office of the Long-Term Care Ombudsman

Welcome to the Office of the Long-Term Care Ombudsman

The Long-Term Care Ombudsman receives, services, investigates and resolves complaints or problems concerning residents of long-term health care facilities.  The program also provides advocacy services to long-term care facility residents, and comments on existing and proposed legislation, regulations and policies affecting long-term care residents.  Education is provided to residents, family members and facility staff concerning the legal rights of residents. 


Long-Term Care Ombudsman activities are organized around three major areas, Prevention, Intervention and Advocacy:



  • Education and consultation to both staff and individuals on issues affecting residents in long-term care facilities; 
  • Problem solving before a crisis occurs and to make recommendations to facility administration and staff concerning needed changes in policy and procedures;
  • Information and referral to help connect persons to the best available resources; and
  • Regular visitation services to residents by Certified Long-Term Care Ombudsman Volunteers to try and identify and resolve issues before they become complaints or serious problems.



  • Investigation of problems and complaints, negotiation and intervention to assist residents and their family members resolve conflicts or problems.



  • Service gap assessment and recommendations for the development of programs and supports to meet the needs of elder long-term care residents; and
  • Representing the interests of residents before governmental agencies and seeking administrative, legal and other remedies, to protect the health, safety, welfare and rights of the residents.

Mature adults relaxing in a recreation room

Become a Volunteer!

Learn how you can support residents of nursing homes and other residential care facilities as a

Long-Term Care Ombudsman Volunteer.

Related Resources

National Citizens Coalition for Nursing Home Reform


Pioneer Network

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