FAQ - TIME

1. What is TIME.com?
2. How can I find all the articles written by a certain author?
3. How can I use TIME.com to conduct research for a school paper?
4. Can I link to TIME.com from my web site?
5. Where can I find the table of contents to this week's TIME magazine?
6. How can I subscribe to TIME magazine?
7. How can I order a back issue of TIME magazine?
8. The text sizes I see on TIME.com have changed. How do I adjust them?
9. Where do I go for reprints and permissions?
10. How do I renew or cancel my magazine subscription, change my address, report damaged or missing issues, or make other changes to my TIME magazine account?

1.	What is TIME.com? TIME.com is the online component of TIME magazine. TIME.com is updated daily with analysis of the day's news, plus photo essays, columnists, and special features like Elections 2004. You'll also find selected articles from the current issue as well as TIME magazine archives since 1923.
2.	How can I find all the articles written by a certain author? The best way to find all the articles by a certain author is to conduct a search. Follow these instructions to find all articles by, for example, Joel Stein: 1. Go to the search page. 2. Type "Joel Stein" (make sure name is in quotes) in the seach bar. 3. Click "Search."
3.	How can I use TIME.com to conduct research for a school paper? The best way to conduct research on a given topic is to Search the TIME archive. Subscribers to TIME can search the TIME archive, which contains every article published in TIME magazine since 1923. There is no charge to conduct a search or view headlines. You can also purchase access to the archive.
4.	Can I link to TIME.com from my web site? Sure. To add a text link, simply add the following HTML code to your home page and publish: <a href="http://www.time.com/time/">TIME.com</a>
5.	Where can I find the table of contents to this week's TIME magazine? We have a table of contents page that refreshes itself with each new issue. Only some of the issue's stories are available online at the time of its release. The rest are made available online during the next few days.
6.	How can I subscribe to TIME magazine? Not only can you subscribe to TIME right now, but we'll give you four issues free to get you started. TIME for Kids and international editions are also available. You can also order gift subscriptions.
7.	How can I order a back issue of TIME magazine? It's easy to order back issues. Just call (800) 843-8463.
8.	The text sizes I see on TIME.com have changed. How do I adjust them? It depends upon which browser and computer platform you use: I use Internet Explorer on a PC. Click on the View menu in IE and scroll down to Text Size. There you can choose from Largest, Larger, Medium, Smaller and Smallest size settings. I use Internet Explorer on a Mac. Click on the View menu in IE and scroll down to Text Zoom. There you can choose to increase the text size to as much as 300% or decrease to as much as 50% of the default setting. I use Netscape on a PC. Click on the View menu in Netscape and scroll down to either Increase Font or Decrease Font. Repeat this action to increase or decrease more. I use Netscape on a Mac. Click on the View menu in Netscape and scroll down to either Increase Font or Decrease Font. Repeat this action to increase or decrease more.
9.	Where do I go for reprints and permissions? Simply visit our page concerning reprints and permissions.
10.	How do I renew or cancel my magazine subscription, change my address, report damaged or missing issues, or make other changes to my TIME magazine account? Visit the customer service page to handle all issues with your TIME Magazine subscription.
Photo-Related Questions
p-1.	Can I get permission to use a photo I saw on TIME.com or in TIME magazine? Because TIME.com generally does not own the copyright to any of the photographs on our site, we cannot grant you permission to use the photographs for anything other than viewing them on TIME.com as they were originally published. Copyrights are owned either by the photographer, the photographer's estate, or the photo agency or news service for which the photographer works. Every photograph on TIME.com is accompanied by a credit that should include the photographer's name and representative or the copyright holder. The credit is either directly beneath the photograph or at the bottom of the page. You will need to contact that agency and ask them for permission. In most cases you will be required to pay a fee for the use of the photos.
p-2.	How can I get a print of a photo I saw on TIME.com or in TIME magazine? You will need to contact the copyright owner or their representative to obtain a print of the photograph. Only they can sell you a copy of a photograph, even if it is just for personal use. Every photograph on TIME.com is accompanied by a credit that should include the photographer's name and representative or the copyright holder. The credit is either directly beneath the photograph or at the bottom of the page.
p-3.	Can I get a specific photo e-mailed to me? Because we are very busy here at TIME.com, we cannot fulfill these kinds of requests. We have a lot of photo essays on the site with hundreds of wonderful photographs. We hope you can find what you are looking for there. You can also look on the web site for LIFE magazine: www.lifemag.com If you still cannot find what you are looking for, there are many excellent search engines on the Internet that may assist you in your search. Please remember that all the photographs on TIME.com, and most of the photographs on the world wide web are copyrighted material, intended for viewing only. If you want to use a photograph for anything other than viewing in the context it was published, you will need to contact the copyright holder of that photograph.
p-4.	Who should I contact about a photography internship at TIME magazine? Persons interested in internships can send their resume to: Human Resources Attn: Internship Coordinator Time Inc. 1271 Avenue of the Americas New York, NY 10020
p-5.	Can I submit photographs for a TIME.com photo essay? While we appreciate your interest, TIME magazine and TIME.com do not usually accept submissions from the general public.
p-6.	Where can I send photographs that I think TIME would be interested in publishing? While we appreciate your interest, TIME magazine and TIME.com do not usually accept submissions from the general public.
p-7.	How can I contact one of the TIME photographers? Because the TIME photographers are often on assignment on the road, their schedules can be quite hectic, and they are difficult to get a hold of sometimes. If you have one or two specific questions for one of our photographers, We would be happy to pass on your questions and your request to that individual.
p-8.	How can I license a TIME cover image? For information on licensing a TIME cover image, visit timepix.com
Technology-Related Questions
t-1.	What are the system requirements to view TIME.com? Our web site works well on these browsers: AOL 5.0 and above Netscape Navigator 7.0 and above Internet Explorer 5.0 and above If you have an older version, you can download free upgrades from their web sites: AOL Netscape Navigator Internet Explorer When using a Windows PC, our images display best on a TRUE COLOR setting. You can change the setting by accessing the Computer Properties folder on your PC. FLASH is also used on the site. Get a free download of Flash. If a flash program doesn't work after the download, exit your browser, then open it up again. If you continue to have problems, restart your computer. If you are still encountering problems, you can go visit Macromedia's support sites.
t-2.	Why does my computer crash when I click on a link? We suggest you download the latest version of the FLASH plug-in. If your computer continues to crash with the latest version of Flash, you may need to upgrade your browser. Older versions of your browser don't work well with Flash, and you will need to go the browsers' web sites for free upgrades.
t-3.	Why does the URL in the address bar remain the same, even when I move to different pages? This is a problem that commonly affects users who have Netscape Navigator 4.5 on a Windows 95 or 98 computer. Upgrade your browser to Netscape Navigator 4.7.
t-4.	Why does my browser show that something is missing on the left side of the page? This problem usually occurs on Internet Explorer 4.5. It is likely that you are missing a plug-in. Whenever this icon appears, click on it, and Internet Explorer will try to download the missing plug-in. Upgrading your browser and your version of Flash will prevent such problems.
t-5.	Will my bookmarks be deleted if I upgrade browsers? No. Your bookmarks will automatically be added to the upgraded browser. Any new bookmarks you create will be successfully stored with them.
t-6.	Why doesn't my browser tell me when to update? This usually happens to people who use Internet Explorer 4.5 on Macintosh computers. You should upgrade your browser to Internet Explorer 5.0.
t-7.	Why doesn't TIME.com work on my computer? This is common on Internet Explorer 4.5 browsers on Macintosh computers. You should upgrade your browser to Internet Explorer 5.0.
t-8.	Who can I contact at TIME.com if I am having trouble visiting your web site? For magazine customer service issues, or to make changes to your TIME magazine account, please contact customer service. If you continue to have technical problems, please email us specifying what type of computer and browser you have and what you were attempting to do when you had the problem.
iPad-Related Questions
i-1.	Where can I download the app? You can download the app from the Apple App Store: Click here.
i-2.	What is included with the $4.99 app purchase? The app includes the current print issue of TIME magazine (the same week it is available on newsstands) plus additional photos, videos, updates from TIME.com and content from the International edition and Global Business edition.
i-3.	Does the app update with a new issue each week? The app does not update with a new issue each week. You must purchase a new app for each new issue.
i-4.	Can I buy a subscription to TIME magazine on the iPad? Currently we are offering the iPad edition of TIME magazine for sale on an issue-by-issue basis. We plan to add the option to subscribe in the coming months.
i-5.	I am a magazine subscriber. Can I get the digital issues as part of my subscription? Not yet. We plan to offer an option to combine a digital subscription with your print subscription in the coming months.
i-6.	Does the weekly issue expire? No. Once you purchase the app, you will have access to the issue from your iPad device for as long as you keep the app.
i-7.	Can I share the digital issue with friends? No. There are currently no share features available.
i-8.	Will the magazine content update with the new issue on the app every week? No. For now, users can purchase and download new issues from the app store each week.
i-9.	Can I buy a new issue each week within the current app? In-app purchasing is not yet available. For now, you can download a new app for each weekÕs issue. There will be an update in the coming months that will allow users to purchase new issues within the same app and store issues in a library within the app.

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