Troubleshooting

• Broadband Speed Troubleshooter
• Email Troubleshooter
• ADSL Connection Troubleshooter

Minimum system requirements

• ADSL
• Cable
• Wireless
• Home Network Gateway
• Dial-up
• Satellite

Software Updates

Download our broadband installation CD

Use this software if you need to reinstall your internet connection or you've lost the installation CD that came with your broadband kit.

• Cable
• Wireless
• ADSL

Wireless broadband - software updates

Here are the latest versions of our wireless connection software. Install these updates if you already have BigPond wireless broadband installed but need to update to the latest version. We recommend that you restart your computer once you have installed the new Connection Client.

• Windows NextG broadband
• Mac NextG broadband

Broadband internet - Firmware updates

• Netgear drivers for Home Network Gateway (ADSL & Cable)
• Firmware updates for your wireless device
• ADSL2+ (modem update)

Settings for your BigPond service

Here's a summary of our standard settings and configurations.

• Standard configuration and settings

Follow these instructions if you want to manually install your BigPond service

• Email
• ADSL
• Cable
• NextG
• Dial-up (Residential)
• Dial-up (Business)
• Global Roaming

BigPond Online Storage

• How does BigPond Storage work?

Download the BigPond Online Storage Application (19.8MB).
It doesn't count towards your usage if you're a BigPond ADSL, Cable or Wireless Member on a megabyte-based plan.

Order additional equipment

After you've checked that your computer meets the minimum system requirements to run your internet service, having the appropriate equipment can also make significant improvements to your service.

• Buy extra equipment such as splitters and filters
• Buy an external antenna for your wireless modem
• Purchase an extra 'N' wireless adaptor