Office of Inspector General
The mission of the Office of Inspector General (OIG) is to investigate allegations of fraud, waste and abuse or misconduct by CTA employees, contractors or agents. If you suspect fraud, waste or abuse, you can contact the Office of Inspector General:
- By telephone (Confidential OIG Hotline)
(773) CTA-TIME
(773) 282-8463
- E-mail
hotline@ctaoig.net
- Online
Contact form
- In writing
P.O. Box 641075
Chicago, IL
60664-1075
- In person
567 West Lake Street
8th Floor
Chicago, IL 60661
Any individual who contacts the OIG can report information openly, anonymously or confidentially.
When filing a complaint, please provide as much information about the alleged incident as possible: who, what, when, where and how. The OIG does not enforce laws or city ordinances related to criminal activity. Criminal activity should be reported to the Chicago Police Department Transit Detail at 312-745-4485 or CTA Security at 312-681-4564.
Customer Service complaints should be reported to 1-888-YOUR-CTA or via feedback@transitchicago.com.
Law Department Claims: To obtain information regarding a claim, please call 312-681-2972.
Documents
OIG Complaint Form (PDF)(.pdf)
The CTA Office of Inspector General operates under the jurisdiction of the Office of Executive Inspector General (OEIG). More information, including how to report complaints through the OEIG, can be found at www.inspectorgeneral.illinois.gov or by calling 1-866-814-1113.