Customer Service and BillingFrequently Asked Questions |
How do I arrange for NEW SERVICE or a TRANSFER OF SERVICE?
You can come to our office at
534 Cypress
WHAT INFORMATION DO I NEED TO PROVIDE?
HOW MUCH DOES A NEW OR TRANSFERRED CONNECTION COST?
These charges will appear on your first bill.
HOW LONG WILL IT BE BEFORE I GET NEW WATER SERVICE?
DO I NEED TO BE THERE WHEN SERVICE IS CONNECTED?
HOW DO I ARRANGE FOR REPAIR SERVICE?
To report water leaks or sewer stops call 676-6000 24 hours a day…seven days a week. A real person will answer your call and friendly field staff will come to help.
HOW AND WHERE CAN I PAY MY BILL?
Bank Draft:
Call us at 676-6405 for information about this convenient payment method.
Mail:
Mail your check to:
City of Abilene
P.O. Box 3479
Abilene, Texas 79604
Payment Drop Boxes:
Located for your convenience at:
Corner of N. 5th and Cypress
South of City Hall on N. 5th
Other Convenient Payment Locations
Ace Cash Express
3517 N 1st
620 Ambler Ave
3249 Ambler Ave
4101 Buffalo Gap Rd
Bank One
3444 N 1st
Lawrence Brothers
2160 Pine St
Sav-A-Lot
155 Sayles Blvd
WATER RATES AND SERVICE CHARGES
(These rates were put into effect October 1, 2009 and will be seen on water billing beginning November 2009.)