Oracle On Demand

• Lower, Predictable Cost
  Global scale: currently managing 3,500 environments for hundreds of customers
  Technology innovation: virtualization and change management automation to increase hardware and labor productivity by 25-75%
• Reduced Risk
  Certified configurations and audited ITIL processes (including SAS70 and ISO)
  Investments in advanced system monitoring and diagnosis: identify 70% of incidents one hour before system is impacted
  Oracle's financial strength and long-term viability
• Accelerated Business Value
  Unparalleled Oracle expertise: access to 14,000 experts around the world
  Oracle's world-class Tier 4 Data Center
  Proactive patch and upgrade assessments and execution: 89% of customers are on the current release
• Flexibility and Choice
  Multiple deployment models: @ Oracle, @ Customer, @ Partner
  Oracle accommodates customizations: full assessment and remediation of 20,000+ customizations

Oracle delivers a superior ownership experience by enabling over 4.5 million end users to increase their productivity and gain competitive advantage.

• Oracle On Demand supports the entire Oracle stack: Applications, Middleware, and Database
• Oracle On Demand is ranked #2 in the Top 50 Best Managed Outsourcing Companies
• Oracle is ranked #3 overall in the Black Book Top 50 Green Outsourcing vendors, and exceeds expectations in all categories:
  2009 Black Book of Outsourcing Green 50 (PDF)
• Outsourcing Center Excellence Award 2010 (Best Impact Category)

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As an Oracle On Demand customer, you choose how to deploy your software based on your own specific needs and budget requirements. Hosted and Managed Applications and Software-as-a-Service (SaaS) deployment models are currently available.

Both of these offerings allow your business to move the cost of hosting and managing your Oracle investment from a capital expense to an operating expense, thus freeing up more capital dollars for revenue-generating projects.

Oracle experts use Information Technology Infrastructure Library (ITIL)–based processes and automation to manage your software on proven configurations across the entire Oracle technology stack. Oracle On Demand delivers the following core services:

• Infrastructure management—Provides, manages, and maintains hardware, network connections, and facilities for customers
• Software management—Uses a closed-loop process with Oracle experts to solve customer problems quickly, along with root-cause analysis to avoid problems altogether
• Security management—Manages the security tools, processes, and precautions that protect the privacy and security of customer data and solutions
• Service level management—Provides a service-desk escalation process, meets service levels, and then measures and reports results directly through customer portals
• IT governance—Provides a service delivery manager to work closely with customers, resolve problems, plan and execute changes, and keep customer IT solutions aligned with the business

In addition to Core Services, Oracle offers Extended Services to help you get the operational excellence and competitive advantage that comes with next-generation software delivery.

Extended Services ensure a successful migration to the On Demand software deployment model, provide ongoing value-added services, and—ultimately—maximize the value of your investment in information technology over the entire software ownership lifecycle.