Home > News & Media Now > Facts at a Glance
Statistics |
|
Bus Stops |
15,967 |
Square Miles in Service Area |
1,433 |
Number of Bus Routes |
191 |
Bus Fleet |
|
Total Metro Fleet |
2,635 |
Diesel Powered |
129 |
CNG (Compressed Natural Gas Powered) |
2,506 |
Buses leased to independent companies under contract to provide service on Metro routes |
173 |
Buses in Service / Average Weekday (Includes contracted service) |
2,261 |
Estimates as of Sept 2010 |
|
Average Weekday Boardings |
1,057,902 |
Average Saturday Boardings |
754,572 |
Average Sunday Boardings |
553,212 |
Annual Boarding FY2010 |
365,971,760 |
Statistics: |
|||||
Opened |
1990 |
1995 |
Union Station 1993 Wilshire/ Western 1996 Hollywood 1999 North Hollywood 2000 |
July 26, 2003 Eastside Extension |
Oct. 29, 2005 |
Average Weekday Boardings |
82,542 |
42,273 |
148,214 |
35,649 |
*Metro Orange Line ridership now included in Metro Bus ridership numbers |
Average Saturday Boardings |
52,018 |
24,171 |
100,936 |
24,195 |
|
Average Sunday Boardings |
49,006 |
18,303 |
81,065 |
19,507 |
|
Total Annual Boarding FY2010 |
25.25 million* |
11.9 million* |
47.9 million* |
9.25 million* |
|
Miles |
22 |
20 |
17.4 |
19.7 |
14 |
Total Rail Miles in Service |
79.1 |
||||
Stations |
22 |
14 |
16 |
21 |
13 |
Number of rail cars, buses in fleet |
69 |
34 |
104 |
43 |
30 |
Cost of system |
$877 million |
$718 million |
$4.5 billion |
$1.8 billion |
$330 million |
* Preliminary figures
Estimates as of Sept 2010 |
|
Average Weekday Boardings |
308,678 |
Average Saturday Boardings |
201,320 |
Average Sunday Boardings |
167,881 |
Estimates as of Sept 2010 |
|
Average Weekday Boardings |
1,466,580 |
Average Saturday Boardings |
955,892 |
Average Sunday Boardings |
721,093 |
Operations |
|
Operators |
4,390 |
Mechanics and Maintenance |
2,077 |
Clerks |
691 |
Bus and Rail Transportation and Maintenance Supervisors |
595 |
Security Guards |
76 |
Metro full-time staff (Bus and Rail) |
|
Represented Employees |
7,829 |
Non-represented Employees |
1,118 |
Total full-time staff |
8,947 |
Under contract with Metro, the Los Angeles Sheriffs Department (LASD) provide Metro Rail security and patrol all Metro Buses operating within the County of Los Angeles |
Length in miles |
219 |
Lane Miles (Both directions, each lane) |
425 |
Metro fund programmed for HOV Lanes since 1991 |
$2.7 billion |
Metro funds development of High Occupancy Vehicle [HOV] or Car Pool Lanes in cooperation with Caltrans. |
Metro helps fund bicycle routes in Los Angeles County |
|
Bike Routes |
520 miles |
Bike Lanes |
481 miles |
Bike Paths |
251 miles |
Number of Tow Trucks on Patrol |
152 |
Annual Budge |
$27 million |
Number of Freeway Miles Served |
450 |
Number of Tow Truck Beats |
41 |
Average Number of Motorists Assisted per Month |
25,000 |
Number of Motorists Assisted Annually |
300,000 |
Resources |
$ in Millions |
Passenger Fares & Advertising |
336 |
Prop A – Cent Sales Tax |
590 |
Prop C – Cent Sales Tax |
590 |
Measure R - Sales Tax |
590 |
Federal Grants |
509 |
State Grants |
819 |
Prior Year Fund Balance |
253 |
Other Local Revenue |
105 |
Total Resources |
$3,792 |
Expenses |
|
Bus Operations |
899 |
Orange Line Operations |
23 |
Blue Line Operations |
66 |
Red Line Operations |
89 |
Green Line Operations |
43 |
Gold Line Operations |
60 |
Metrolink Operations (Metro portion) |
76 |
Bus Capital |
300 |
Rail Capital |
51 |
Rail Rehabilitation Capital | 18 |
Major Rail Construction |
238 |
Debt Service and Other Projects |
297 |
Municipal Operation and Paratransit |
321 |
Local Sales Tax Return |
343 |
Streets and Highways |
910 |
Other Projects |
58 |
Total Expenses |
$3,792 |
October 13, 2010 - Compiled and Updated by Rick Jager, Media Relations
Metro conducts annual customer satisfaction surveys to help improve its service quality. From safety and cleanliness to friendly service and on-time performance, read the latest 2009 Customer Satisfaction Survey and find out what our customers are saying about Metro.
Introduction | General & Saftey | ||
Service & Amenitites | Customer Information |
AGREE | DISAGREE | |||
1. Generally speaking, I am satisfied with Metro | 48% | 37% | 9% | 6% |
2. THIS bus/train is generally on time (within 5 mins) | 38% | 38% | 15% | 9% |
3. THIS bus/train is generally clean | 38% | 39% | 16% | 8% |
4. THIS bus's/train's stops are generally clean | 33% | 38% | 19% | 10% |
5. THIS bus/train has adequate emergency info available | 40% | 42% | 13% | 6% |
YES | NO | |||
6. Is Metro Bus/Rail service better now than last year? | 79% | 21% | ||
7. Do you normally have a seat for THIS trip? | 84% | 16% | ||
8. Has THIS bus/train broken down in the last month? | 23% | 77% | ||
9. Is graffiti usually a problem on THIS bus/train? | 39% | 61% | ||
10. Do you have a working cell phone with you on this bus/train? | 68% | 32% | ||
a. If yes, can you browse the internet? | 55% (37%) | 45% (31%) | ||
11. Have you visited Metro.net in the last six months? | 42% | 58% | ||
12. Do you use Metro Bus/Rail primarily to commute to/form work? | 80% | 20% | ||
13. Did you have a car available to make THIS trip? | 28% | 72% | ||
14. Is it easy to find and purchase Metro passes? | 80% | 20% | ||
15. Are you aware of the new re-loadable TAP card? | 83% | 17% | ||
16. Did you use a TAP card for THIS trip? | 53% | 47% | ||
17. Do you prefer using TAP card over paper passes and token fare types? | 70% | 30% |
18. What fare did you use on the FIRST METRO BUS/TRAIN of this one-way trip? (Check only one) | ||
Day Pass: 20% | College Student Pass: 4% | |
Token: 7% | Reg. Weekly Pass: 9% | K-12 Student Pass: 6% |
One-Way Cash: 25% | EZ Transit Pass: 5% | Trans. From Muni: 1% |
Reg. Month Pass: 16% | Senior/Disabled Pass: 7% | Trans. From Metrolink.: 1% |
19. How many days a week do you usually ride Metro? | ||||
5+ Days | 3-4 Days | 1-2 Days | <1 Day | First Time |
71% | 18% | 7% | 2% | 1% |
20. How many years have you been riding Metro? | ||||
Less than one | 1-2 Years | 3-4 Years | 5+ Years | |
11% | 17% | 17% | 55% | |
YES | NO | |||||
21. Do you have to transfer to complete THIS one-way trip? | 57% | 43% | ||||
a. If yes, are you connecting buses/train scheduled to come within 15 minutes? |
78%(45%) | 22%(13%) | ||||
22. Are your household's annual earnings more than & $26,000? |
31% | 69% |
23. You are: | |||||
Latino | Black | White | Asian/Pac. Is. | Amer. Indian | Other |
58% | 19% | 9% | 9% | 1% | 4% |
24. You are: | |||||
Male | Female | ||||
49% | 51% | ||||
25. You are: | |||||
Younger than 18 | 18-22 | 23-49 | 50-64 | 64 or older | |
9% | 17% | 52% | 18% | 5% |