Technical Issues
  1. Where can I find answers to questions about NBA LEAGUE PASS, NBA LEAGUE PASS Broadband, or NBA LEAGUE PASS Mobile (including mobile phone applications)?
  2. Where can I find answers to questions about NBA LEAGUE PASS Broadband International?
  3. Where can I find answers to questions about NBA All-Access services, including forgotten passwords, basic membership concerns, NBA.com Audio LEAGUE PASS, WNBA LiveAccess, or NBA FUTURECAST?
  4. Where can I find answers to questions about NBA.com?
  5. What should I do if I am having trouble viewing video on NBA.com?
  6. How do I cancel my subscription to any NBA.com e-mail newsletter or alert?

    7. Watching the NBA
  7. Where can I download an NBA Schedule for the 2009-10 season?
  8. Where can I watch NBA broadcasts?
  9. Do blackout restrictions apply to NBA LEAGUE PASS?
  10. Where can I purchase tickets to NBA games?
  11. Where can I purchase tickets for NBA All-Star?
  12. Where can I purchase tickets for the NBA Draft?

    13. NBA Rules
  13. Where can I find the official NBA game rules?
  14. Where can I find information about the Collective Bargaining Agreement (CBA)?
  15. What are the NBA’s tie-breaking procedures for determining playoff seeding?




Technical Issues

1. Where can I find answers to questions about NBA LEAGUE PASS, NBA LEAGUE PASS Broadband, or NBA LEAGUE PASS Mobile (including mobile phone applications)?

Visit the customer support center here to find basic information, search for a solution to a technical issue, submit a help ticket, or chat live with a customer support representative.


2. Where can I find answers to questions about NBA LEAGUE PASS Broadband International?

Read the basics of service, search our FAQ, or contact customer support here.


3. Where can I find answers to questions about NBA All-Access services, including forgotten passwords, basic membership concerns, NBA.com Audio LEAGUE PASS, WNBA LiveAccess, or NBA FUTURECAST?

You can retrieve your forgotten password on the sign-in page of the NBA All-Access Member Center. Just click the "Forgot Password?" link, then enter your e-mail address. Your password will be e-mailed to you. Unfortunately, you cannot recover a forgotten member name. If you can't remember your member name, try using your e-mail address. If you still can't remember your member name, you'll have to sign up for a new All-Access membership.

For all other inquiries, search our All-Access FAQ or contact customer support.


4. Where can I find answers to questions about NBA.com?

For information about NBA.com, please visit the NBA.com FAQ, which answers questions about browser support, audio and video players, and many other topics.


5. What should I do if I am having trouble viewing video on NBA.com?

If you are having difficulty viewing video, please consult our video FAQ:
A link at the bottom of the video FAQ provides direct contact with our technical support crew if your question is not satisfactorily answered.


6. How do I cancel my subscription to any NBA.com e-mail newsletter or alert?

To unsubscribe from any NBA.com e-mail newsletter or alert, just sign in to the NBA All-Access with your member name and password to update your subscriptions, or click on the unsubscribe link in any NBA.com e-mail sent to you.


Watching the NBA

7. Where can I download an NBA Schedule for the 2009-10 season?

For a full list of all NBA games played during the 2009-10 season, download the full schedule.


8. Where can I watch NBA broadcasts?

For broadcast listings of NBA events, click on the desired section below:

To learn how to watch or listen to games via NBA LEAGUE PASS, click on the desired link below:


9. Do blackout restrictions apply to NBA LEAGUE PASS?

Blackouts occur when a game is televised by a national network or your local sports station. If a game is blacked out, check the various TV schedules listed above and check your local listings to find the correct channel.


10. Where can I purchase tickets to NBA games?

Individual game tickets are available by visiting our official Web site, www.nba.com/tickets. You can also purchase tickets at the NBA’s official ticketing partner, Ticketmaster. Further information regarding ticket plans is available via the NBA ticket hotline at (800) 4NBA-TIX [800-462-2849].


11. Where can I purchase tickets for NBA All-Star?

Tickets for the 2011 NBA All-Star Game at STAPLES Center in Los Angeles, along with NBA All-Star Saturday Night events, will not be open to the general public. However, you will be able to purchase tickets to attend the NBA All-Star Celebrity Game and the T-Mobile Rookie Challenge & Youth Jam. Fans will also be able to visit the 18th NBA All-Star Jam Session presented by Adidas, which will feature a sprawling interactive basketball theme park, at the Los Angeles Convention Center. Tickets for all events will be available at a yet-to-be determined date at the Convention Center box office, STAPLES Center box office, at select Ticketmaster locations in Los Angeles, and online.


12. Where can I purchase tickets for the NBA Draft?

A limited number of tickets for the 2010 NBA Draft will be available for purchase by the general public through the Madison Square Garden Box Office on Thursday, June 24, 2010 beginning at 11:00AM ET. The Madison Square Garden Box Office is located at 4 Pennsylvania Plaza, New York, NY 10001. It is in the Garden's Main Ticket Lobby, directly beyond the building's Seventh Avenue Mall, at 7th Ave. and 32nd St.


NBA Rules

13. Where can I find the official NBA game rules?

Click on the links below to read official NBA game rules (you must have Adobe Acrobat Reader to view the files):


14. Where can I find information about the Collective Bargaining Agreement (CBA)?

All NBA players are members of the National Basketball Players Association, a labor organization. The association works closely with the NBA to negotiate player salaries, benefits, and working conditions. All players are covered under the Collective Bargaining Agreement, or CBA, a document that is updated periodically. The current CBA covers players until 2011.


15. What are the NBA’s tie-breaking procedures for determining playoff seeding?

In the case of two teams finishing with identical regular-season records, the following criteria is utilized, in descending order, to determine which team receives a higher playoff seeding:

• Which team had a better win percentage in games against each other
• Which team had a better win percentage against teams in their own division (only if tied teams are in the same division)
• Which team had a better win percentage against teams in their own conference
• Which team had a better win percentage against teams eligible for playoffs in their conference (including teams that finished the regular season tied for a playoff position)
• Which team had the better win percentage against teams eligible for playoffs in opposite conference (including teams that finished the regular season tied for a playoff position)
• Better net result of total points scored less total points allowed against all opponents.

If more than two teams are tied, then the following criteria are applied, in descending order, to determine playoff eligibility:

• Which team had the better win percentage in all games among the tied teams
• Which team had the better win percentage against teams in their own division (only if all tied teams are in the same division)
• Which team had the better win percentage against teams in their own conference
• Which team had the better win percentage against teams eligible for playoffs in their own conference (including teams that finished the regular season tied for a playoff position)
• Which team had the better net result of total points scored less total points allowed against all opponents


General NBA

16. Where can I find information on the history of the NBA and the game of basketball?

There are several excellent and reliable sources of information on NBA history. The Official NBA Encyclopedia – last published in 2000 – includes special chapters on NBA history and profiles of many of the game’s greatest players. You can also visit the history section of NBA.com, or on “Hoopedia: The Basketball Wiki,” to learn about the NBA online.


17. Where can I buy official NBA merchandise?

Official NBA, WNBA, and NBA Development League merchandise can be purchased online at NBAStore.com, as well as licensed local and national retail outlets. The NBA Store, located in New York City, carries the largest selection of NBA, WNBA, and NBA D-League merchandise in the world. Visit the store's Web site for information about store hours, directions and a calendar of events.


18. How can I work for the NBA?

You can apply for open positions by visiting the Careers section of NBA.com. For inquiries into open positions with individual teams, please visit the team Web site for team contact information.


19. How can I play for the NBA?

Most players enter the league through the NBA Draft after many years playing organized basketball. However, all NBA, WNBA, and NBA Develoment League teams hold open tryouts at least once per year. If you are interested in attending open tryouts, please visit individual NBA team Web sites to find tryout session information.

You can also visit the NBA Development League's Web site for tryout information, as the league and each of its teams hold open tryouts every year.


20. Is the NBA planning to expand?

Prior to the 2004-05 seasons, the NBA expanded to 30 teams with the addition of the Charlotte Bobcats. The league has no plans to expand further in the immediate future.


The NBA in the Community

21. Where can I find information about NBA Cares?

NBA Cares is the league's global community outreach initiative that addresses important social issues with an emphasis on education, youth and family development, and health and wellness. As part of the league's mission to demonstrate leadership in social responsibility, NBA Cares reaches communities through philanthropy, hands-on service, and legacy projects. Find out more about NBA Cares.


22. Where do I send a donation request?

If your organization is seeking a donation from the NBA, such as merchandise, tickets, or funding, please fax a description of your needs and/or event on your organization’s letterhead to the attention of NBA Community Relations at (212) 407-7919.


Miscellaneous

23. Where can I find information to help improve my basketball skills?

For tips on how to improve your game, visit iHoops.com, the official joint youth basketball initiative of the NCAA, WNBA, and the NBA. You can also visit the "Red on Roundball" section on NBA.com, where you can watch videos of NBA legends teaching the fundamentals of the game.


24. Where can I find information on USA basketball?

USA Basketball is the nonprofit national governing body for men’s and women’s basketball in the United States. USA Basketball is responsible for the selection, training and fielding of USA teams for International Basketball Federation (FIBA)- sponsored international basketball competitions and some national competitions. Learn more about USA Basketball.


25. How does the assignment process work for the NBA D-League?

An NBA team may assign a player on its active list or inactive list to an NBA Development League team at any time, if the player has one year or less of service. Upon NBA D-League assignment, the player is placed on the NBA team’s inactive list, and reports to the NBA D-League team. The NBA team can call the player back whenever they’d like. Each player is limited to three NBA D-League work assignments over the course of one NBA season.

For more information on the assignment process, visit the Collective Bargaining Agreement chapter on the NBA D-League .


Contacting the NBA

26. What is the address to the NBA league office?

The National Basketball Association
645 Fifth Ave
New York, NY 10022
Attn: Fan Relations


27. Where can I write to my favorite player?

All NBA players receive fan mail in care of their teams. You can write to your favorite player in care of his team to request an autograph, fan club information, or personal Web address. Please be aware that NBA players have busy schedules and sometimes may be unable to fulfill every request. Contact information is available by clicking the “Contact Us” link on each team’s Web site.