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Explainer: New features and frequently asked questions

  • Click on the labels on the left to learn more about new site features and get answers to frequently asked questions.

  • New features

  • Story page redesign

    We've made some big changes to our stories. Bigger pictures. Bigger video. Bigger text. Combined on a page, they tell bigger stories.

    We are a multimedia news service. Some stories you just have to see. Others work best in text. Many have both.

    So we've stacked up the pieces with the most compelling content on top. Start with a video.  Scroll down to read. Want more? Show more. Long text simply expands in place. Then scroll down for photos. Lots of large photos. Share your favorite. Via e-mail. On Facebook. On Twitter. Continue down the page. See what others are saying. Expand. Respond.

    Keep going. We post thousands of updates a day and are constantly searching them for related angles. It's all right there near the bottom of every story. Want the bigger picture? There's a dashboard view of the latest news trends below. Or jump back to the top of the page. Our site navigation gets bigger, too. Just when you need it.

    To learn more about our new story pages, take the guided tour here.

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    Navigation moves to the top

    We've moved the news menu to the top of story pages and made it easier to see what's happening across the site. When you first get to a story, you'll see sections and shows displayed across the top of the page. Below is the name of the section you're in and a search box. Scroll up to see top headlines, slideshows, video and hot topics. Roll over a section name to see more from that section and click on a section name to go there.

    On our homepage and on section fronts, we've replaced the left-hand news menu with hot topics. Quickly find the most popular subjects in the news and dive deep for more information, mulimedia and Web searches.

  • New ways to share stories and blog posts

    It's now easier than ever to share your favorite stories and blog posts with your friends and track your discussions with other readers. A sharing toolbar appears at the bottom of most pages. You can recommend stories using your favorite e-mail program, Facebook or Twitter. Create or sign in to your Newsvine account to comment on a story and track conversations. To collapse the toolbar, click "hide tools." We will be adding more apps and functionality to the toolbar, so stay tuned.

  • Blogs get a new look and features

    You may have noticed msnbc blogs now have a new look. The design is cleaner, photos and videos are bigger and there are some new tools. You can now get e-mail alerts when your favorite blog is updated. You can share posts and track conversations using the sharing toolbar. Recommended posts can be found at the top of the blog and you can see other recent posts using the timeline at the top of a post. Learn more about the author and find archives at the bottom of the blog.

  • Common questions

  • How do I comment on stories?

    To comment on a story or blog post, click "leave your comment" at the bottom of story pages. Newsvine is msnbc's community site where readers can discuss news from a variety of sources, track conversations, write columns, clip links and recommend stories. Registration is free and easy and will allow you to manage other msnbc services such as alerts and newsletters. Click here to set up an account.

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    What happened to my alerts?

    As of Oct. 1, MSN is no longer offering Windows Live Alerts. To subscribe to e-mail and SMS alerts from msnbc, please visit alerts.msnbc.com

  • How do I stop getting so many e-mails?

    If you are receiving unwanted headlines from msnbc.com, your e-mail client may be subscribed to one of our RSS feeds. Your software should offer you help in changing your settings or unsubscribing from the RSS feed. Information on how to do this with Outlook is available here. Information on how to archive or delete older RSS items is available here.

  • Can I disable ads in stories?

    Msnbc.com provides news free of charge by relying on advertising revenue. This is standard practice for most media such as television, newspapers and magazines. Some ads may be displayed when a user hovers over an underlined word in a story. To read more on how this feature works, or to disable it, click here.

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    How do I purchase transcripts, reprints or videos?

    To order transcripts or videos or request permission to reprint copyrighted material, click here.

  • How do I get local news and weather?

    To get local headlines and weather reports on msnbc.com, enter your zip code or visit our local news page and select your location. If your browser is not set up to accept cookies or you delete cookies, you will not be able to personalize msnbc.com. If you lose personalization settings, try re-entering your zip code. If you see local headlines that are stale or from the wrong city, you may have set your preferences before we upgraded to better offerings. To get fresh headlines, reset your location.

  • What is Viewpoint Media Player? Can I disable it?

    Viewpoint Media Player is an advertising media player that is often bundled with downloads of popular software such as messaging or other services. Msnbc.com does NOT download Viewpoint onto your computer, but if you already have it installed (perhaps unknowingly), some of our advertisers may try to use the player to show you additional content, prompting a warning by your browser. If you wish to stop seeing such messages and remove the player, go to "Add/Remove Programs" on your computer, and click on "Viewpoint Media Player" to uninstall it.

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    Other

    For all other technical problems concerning msnbc.com, please submit a Technical Support report. Be sure to include all relevant information including steps to reproduce the problem. Let us know if you have recently installed or upgraded any software or internet utilities (personal firewalls, ad blocking software, virus protection, etc.) 

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