How to contribute
Interested in helping? Great! support.mozilla.com relies on contributions from volunteers like you, so anything you can do is much appreciated. If you haven't already, create an account on the site, then check out the different ways you can get involved.
Improve the Knowledge base The KB is used over a million times each month - help make it better!
Translate content into other languages Help us make Firefox support global!
Provide forum support The fastest and easiest way to help! Share your knowledge of Firefox by pointing Firefox users to documentation and providing troubleshooting steps for their individual questions.
Help with Live Chat The most social way to contribute - help by chatting directly with users of Firefox. You can guide users through documentation and tackle new issues, all with the real-time assistance of the SUMO community.
Stay in contact We want to hear from you! If you have ideas for how to improve support.mozilla.com, questions about helping, or just want to know more about us, check out our Contributors Forum. Also make sure to check out the SUMO blog to keep up to date with the happenings of the project.
What is Firefox Support?
Firefox Support is not just a place for Firefox users to get support, it's also a community of people interested in helping other users get more out of Firefox. As part of the larger Mozilla community, we work with other teams such as Quality Assurance to make sure new issues are documented and fixed as soon as possible.
Firefox Support ("SUMO") consists primarily of a large knowledge base, containing information both on using Firefox and troubleshooting problems. In addition, volunteers regularly help users directly in both Forums and Live Chat. Contributors point users to relevant documentation or assist them with troubleshooting. Feedback from this direct support is used to better understand what needs to be improved in the knowledge base and guide Firefox developers in making Firefox even better.
There are many ways to get involved in our community, some of which take only a few minutes a day. Check out the links above to get started!
To provide feedback and stay in touch with what's going on at support.mozilla.com, we've got a number of sources of info and places for feedback:
- Contributors Forum: the primary location for providing feedback or asking questions about the support.mozilla.com project
- #sumo IRC channel: the best place to chat with other contributors. If you don't have an irc client, connect via Mibbit.
- Firefox Support (SUMO) blog: the latest project updates and developments are discussed here.
- Newsgroup/Mailing List: You can also provide feedback via the mailing list, which can be accessed as a Google Group|nocache, [nntp://news.mozilla.org/mozilla.support.planning as a newsgroup|nocache], or as a mailing list|nocache.
- If you're on Twitter you can follow our twitter feed for updates about the project.