How hard is it to cancel AOL?
I decided to find out.
Here’s the setup.
I had an AOL account years ago. I kept it around because many of the suits in my office use AOL. When the boss needs AOL fixed, you’d better have an account to get it running. That’s fine with me. It made troubleshooting much easier. Even though my father and mother both had accounts under mine, their computer didn’t even have the software installed. No one in my family was using it, and at most I was using it once a month.
Recently, I decided that I could spend $14.95 a month in many better ways, and decided to cancel the AOL account. Knowing the horror stories, I decided to do the deed at work where I could record the whole thing. I knew it was going to be good, but I had no idea it would be the abusive disaster it was.
The highlight for me? Him asking for my father when the account is mine, the name on the account is mine, and the card paying the bill is in my name.
Warning: I know the audio on my end is a bit weak. I don’t have the greatest phone recording setup. Anyone else have an interesting “cancellation” story from AOL or some other company?
UPDATE: File is no longer on this server and can now be found at the link above. Sorry for broken links, but my server can’t handle being hit by Digg, Fark, Metafilter, and Anandtech at the same time!
Thanks to Putfile for bailing my ass out.