Differentiate Through Customer Service Excellence

You have to step it up to stand out. The customer experience is today’s differentiator. Your brand is as strong as your customer service. Good intent will only get you so far. We take you full circle.

Our CRM customer service, knowledge management and contact center solutions enable you to:

  • Understand and engage your customers on a meaningful level.
  • Empower customers, agents and employees with access to the precise information they need.
  • Excel by resolving issues with unprecedented efficiency and accuracy.
  • Improve employee knowledge, productivity and satisfaction while minimizing training times.
  • Adapt and respond to changing regulations, business needs and customer preferences.
  • Enlighten the enterprise with the "voice of the customer," leading to better products and processes, highly effective marketing and increased revenue.

Discover the impact of partnering with us. Learn more about our CRM software and contact center solutions, read about our results.

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Success StoriesFeatured Resources
Stories

Bath & Body Works reduced hold time by 86%, decreased average handling time by 37%, cut escalations by 62% and more with the help of our CRM and contact center solutions.

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Resources

Multi-Channel Service Delivery: Getting customers the service they want, when and where they want it.

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Stories

Unilever leverages our RealDialog knowledge management solution in support of over 90 brands.

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Resources

Collaborative Customer Service: The Power of All. A Strativity Group white paper on optimizing your service strategy and delivery for the "new reality."

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Stories

The Scotts Miracle-Gro Company delivers proactive service to its customers while increasing revenue through the contact center.

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Resources

Unifying Communications and CRM: The Integration that Keeps on Giving. A Pelorus Associates white paper.

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[ More Success Stories ]

 

[ More White Papers ]

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