About the Bulletin

The Competition and Consumer Enforcement Bulletin contains details of competition and other regulatory enforcement casework handled by the Investigations Team within Ofcom’s Competition Group and the Consumer Affairs Team in Ofcom’s Strategy and Market Development Group. All cases active since 1 March 2003 are accessible on this site, with updates posted as significant developments occur. You can also access issues of the Competition Bulletin from before 1 March 2003, which was produced by Oftel (Ofcom’s predecessor in the telecoms market) on a quarterly basis.

It should be noted that there are some cases where it is not appropriate to publish a Bulletin entry in order to avoid compromising the investigation or confidential information; these cases will not appear on these pages.

New and open cases:

The Bulletin records details of new cases as and when they are launched with further information added as the cases progress. These cases include complaints, disputes and programmes to monitor the industry’s compliance with Ofcom’s regulations. You can see a full list of open cases here.

Compliance cases:

When concluding an investigation Ofcom may impose new rules or conditions on one or more company and embark on a programme of monitoring to ensure compliance with these rules or conditions. Details of cases that are currently being monitored for compliance can be viewed here.

Closed cases:

When a case is concluded the outcome of cases will be published alongside the rest of the information relating to the case and the case will be listed as a closed case. You can see a full list of closed cases here.

Cases being appealed:

The outcome of an Ofcom investigation can be challenged by appealing to the Competition Appeals Tribunal. If an appeal has been lodged with the Competition Appeals Tribunal then this will be noted in the Bulletin under the case being appealed.

Other Issues:

From time to time, other relevant information will be included in the Bulletin. This information can be found here.

How can I keep up to date?

Ofcom provides email alerts whenever the Bulletin is updated. To register for the email alerts please click here.

What to do if you want to comment on a case:

Comments are welcome on any of the cases that the Investigations Team is working on, especially new cases where extra industry input would be useful and cases where remedies are proposed. If you would like to comment on a case, or enquire as to the progress of a case, please contact the relevant case leader whose name and contact details are listed on each case’s Bulletin entry.

Alternatively, comments can be sent to competition.complaints@ofcom.org.uk or faxed to 020 7783 4109, or posted to:
Competition Group Operations Team
Ofcom
2a Southwark Bridge Road
London
SE1 9HA

Please mark comments for the attention of the relevant case leader (who is named on the relevant Bulletin entry). In supplying comments you should indicate whether you are prepared to let us disclose the full details of the information supplied, including whether you are willing to be identified, in any subsequent correspondence Ofcom has with the party under investigation or with other interested parties. Confidential material should be marked as such and not sent via the Internet address. It should be noted that Ofcom's experience has shown that it can be difficult to pursue a case successfully if we are not able to provide all the necessary information to the subject of the complaint.

If you are consumer wishing to make a complaint about a communication provider can be found here.