Jessica Investigates
Many readers complain that the financial institutions that are keen to take their money are less willing to answer legitimate questions. Sometimes the power of the press, in the shape of Jessica Gorst-Williams, can help.
Jessica wins £800,000 for readers in 2010
It was another terrific year for Jessica Gorst-Williams, our personal finance consumer champion.
07 Jan 2011
Customer leaves Nationwide after cash Isa debacle
Gestures of goodwill fail to satisfy Nationwide customer
13 Dec 2010
My money ended up in the wrong account
Many readers complain that the financial institutions that are keen to take their money are less willing to answer legitimate questions. Jessica Gorst-Williams is here to help
29 Nov 2010
Jessica helps find £10,700 lost shares for reader
Many readers complain that the financial institutions that are keen to take their money are less willing to answer legitimate questions. Jessica Gorst-Williams is here to help
22 Oct 2010
Jessica fights for reader and wins £64,960
Many readers complain that the financial institutions that are keen to take their money are less willing to answer legitimate questions. Jessica Gorst-Williams is here to help
17 Oct 2010
Ten year fight with Skandia nets £60,000
Our consumer champion Jessica Gorst-Williams helps reader to win insurance payout from Skandia.
23 Sep 2010
Increase in reader's state pension could add up to £60,000 after DWP admits error
Many readers complain that the financial institutions that are keen to take their money are less willing to answer legitimate questions. Jessica Gorst-Williams is here to help
13 Sep 2010
Jessica retrieves £600 for reader after transfer muddle
I first applied for the transfer of a cash Isa from a building society to Halifax more than a year and three months ago. I was then told that the original signed transfer request had been lost.
02 Sep 2010
Jessica finds lost £5,000 sent to wrong building society
Many readers complain that the financial institutions that are keen to take their money are less willing to answer legitimate questions. Sometimes the power of the press, in the shape of Jessica Gorst-Williams, can help
27 Aug 2010
Building Society pays out £1,600 after Jessica's help
Many readers complain that the financial institutions that are keen to take their money are less willing to answer legitimate questions. Sometimes the power of the press, in the shape of Jessica Gorst-Williams, can help
25 Aug 2010
£1,900 paid four years after salary mix-up
Many readers complain that the financial institutions that are keen to take their money are less willing to answer legitimate questions. Sometimes the power of the press, in the shape of Jessica Gorst-Williams, can help
17 Aug 2010
Reader paid £1,570 after Jessica's help
Many readers complain that the financial institutions that are keen to take their money are less willing to answer legitimate questions. Sometimes the power of the press, in the shape of Jessica Gorst-Williams, can help
24 Jul 2010
Jessica wins £1,220 in holiday nightmare
Many readers complain that the financial institutions that are keen to take their money are less willing to answer legitimate questions. Sometimes the power of the press, in the shape of Jessica Gorst-Williams, can help
14 Jul 2010
Jessica wins £492 for reader
Many readers complain that the financial institutions that are keen to take their money are less willing to answer legitimate questions. Sometimes the power of the press, in the shape of Jessica Gorst-Williams, can help
08 Jul 2010
Jessica fights back for reader and wins £1,150
Many readers complain that the financial institutions that are keen to take their money are less willing to answer legitimate questions. Sometimes the power of the press, in the shape of Jessica Gorst-Williams, can help
14 Jun 2010
Reader receives £3,652 after Jessica's help
Many readers complain that the financial institutions that are keen to take their money are less willing to answer legitimate questions. Sometimes the power of the press, in the shape of Jessica Gorst-Williams, can help
09 Jun 2010
Jessica wins reader £10,000
Many readers complain that the financial institutions that are keen to take their money are less willing to answer legitimate questions. Sometimes the power of the press, in the shape of Jessica Gorst-Williams, can help
31 May 2010
Reader wins £370 after Jessica's help
Many readers complain that the financial institutions that are keen to take their money are less willing to answer legitimate questions. Sometimes the power of the press, in the shape of Jessica, our financial troubleshooter, can help.
27 May 2010
Jessica wins £3,648 for reader
Many readers complain that the financial institutions that are keen to take their money are less willing to answer legitimate questions. Sometimes the power of the press, in the shape of Jessica, our financial troubleshooter, can help.
25 May 2010
Jessica nets £30,000 for reader
Bank's "cautious" investments turned out to be anything but. After Jessica's intervention, redress was made.
14 May 2010
Jessica wins reader £580 payout after boiler leak
Many readers complain that the financial institutions that are keen to take their money are less willing to answer legitimate questions. Sometimes the power of the press, in the shape of Jessica Gorst-Williams, can help.
10 May 2010
Aviva pays out £1,600 after Jessica's help
I received a letter from Aviva regarding my maturing Minimum Cost Endowment Policy referring to an information pack sent to me, but not received.
10 May 2010
Jessica wins £4,193 for reader
My wife and I met a representative of Abbey, now Santander, to obtain an improved rate of interest with guaranteed interest rate products
05 May 2010
Jessica secures reader £300 from insurer
I have made a claim on my travel insurance with Direct Travel Insurance for an earring I lost on holiday several months ago. I discovered the loss while flying back to Britain.
05 May 2010
Ten tips for redress success
Our readers' champion gives tips on how to make a bank complaint.
30 Apr 2010
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