Velocity Network, the region’s premier technology consulting firm, offers pre-paid Service and Support Agreements (SSAs) that allow you to save significantly on hourly service rates, reduce administrative costs, budget your IT support dollars, and receive priority service. Our SSAs not only provide you with substantial cost savings, they also guarantee that you are always just a telephone call away from our experienced technology support team.
Benefits of Service and Support Agreements include:
- Substantial Cost Savings: General maintenance and emergency technical support are integral components of owning and operating computer and networking systems. By pre-paying for service, you lock in better rates and response times that save your company money, while proactively maintaining your technology systems.
- Reduced Administrative Costs: With an SSA, you deposit funds into a service account for your company. You then request the service you require when you need it. This saves your business the administrative costs of submitting purchase orders or checks for each service call. There are no annual fees or additional charges for this service. Unlimited monthly service plans are also available.
- Budgeted IT Support: With an SSA, your service expenses are deducted on a per incident basis from your service deposit account. Support incidents are already budgeted. Plus, your balance is reported monthly along with a detail of each service call.
- Premier Partner Status: With an SSA, your business will be on the top of the list for service call priority. This status will ensure reduced downtime.
Call your Velocity Network Sales Consultant to learn which of our Service and Support Agreements would be a good match for your business.