Individual customers
Submit a web case if you have questions regarding:
- Using your product
- Lost serial numbers
- Product registration
- Post announce upgrade
- Returning or exchanging a product
To submit a web case, you first need to register your product (except for educational verification).
During the product registration process, you will be asked to create an Adobe ID and password. Use your Adobe ID and password to log in and submit your web case.
Some customers creating new membership accounts or registration records may experience a delay of as much as five hours. If you need help with your product urgently, contact technical support by phone.
Education customers
You are not required to register your product for education verification. Please follow the link on your coupon (if you purchased at a reseller), or your order confirmation email (if you purchased online), and then simply sign in or create an account.
Volume licensing customers, partners and developers
If you are a returning business customer to the Adobe Support Portal, you can view your account now by logging in with your Adobe ID and password.
If you are new to the Adobe Support Portal, please do not create a new Adobe ID. Adobe may have already provided your company with that information, and creating a new Adobe ID will prevent you from accessing your business data. To see if you already have a valid Adobe ID, follow the Forgot your password link to create a new password. If you receive an error message that login has failed or if you do not have an Adobe ID, contact your account representative or Adobe Customer Service.
