Gift codes now available

Support - Because we care for you



Please choose which category fits your needs the most:






Everything related to your Account







Everything related to account usernames



I forgot my username

* - required fields

Enter your email address.*


We will send you all the account names which were created with this email address.


I would like to change my username

We apologize but we do not support this action at this time. In the future, promise!
Everything related to your account password



I forgot my password

Head over to the forgot password or username page.
I want to change my password

You can change your password in your profile on www.minecraft.net. To log in to your account visit the login page or if you are already logged in, you can go to the change password page directly.
I can't log in to my account

In case you are seeing the error message: "Login throttled, too many attempts. Try again in a couple of minutes.", this is a security measure to keep hackers from guessing passwords. If this happens to you, just wait for some minutes and then re-enter your account information (this might be caused by you sitting in school or at work).
Everything related to your registered email address



I forgot the email address I signed up with for my account

You can log in to your account on www.minecraft.net/login and click on profile to see the length of the used email address as well as the first letter of the address and of the provider name.

Other than that we can't, as a security measure, take any actions in this matter.
I want to change the email address I am using for my account

We apologize but we do not currently support this action, for your protection.
Everything regarding premium accounts




What is a premium account?

A premium account is what you get when you purchase the game on our purchase page. First and foremost you get access to the full game as well as every future version until the release. A lot of features like the survival mode, crafting, mobs and the inventory are only playable in the premium version. Unlike the classic version, you can now connect to Minecraft servers all around the world and enjoy the game with other players as well as use custom skins to individualize your character.
I want to buy a premium account

Click the link and you will get to the purchase page.
I bought a premium account, but my account is still regular

Have you requested all the usernames attached to your email? If not, please go to the password recovery page. This way you will receive all the usernames linked to your email account to check for typos or mix-ups.
Have you logged in with the exact account for which you purchased the premium account?
Have you checked with your bank/PayPal that the transaction was successful? This may take up to 5 working days.
Have you checked that you didn't accidently buy a gift code instead of a premium account? You can find them on your profile page after you've logged in. If you did, just redeem the code here.

I think my account was hacked

Have you requested all the usernames attached to your email? If not, please go to the password recovery page. This way you will receive all the usernames linked to your email account to check for typos or mix-ups.
Have you logged in with the exact user name and password?

Everything related to payments




Everything related to the actual transaction of the money






My transaction was successful. But where is my game?

The game is only sold as a digital copy, so you won't receive any sort of physical components like a CD or a box.

Once the transaction was successfull, you will receive a confirmation email. Due to the big attention Minecraft is getting at the moment the server at times needs a little time to send out the emails. In that case you can try to log in to the game without having received a confirmation email.
In any case we recommend you not to retry purchasing the game over and over again, because eventually the purchases will go through and even though Minecraft is superb, at some point you CAN end up having more Minecraft than you want.
My transaction request was cancelled

This is usually a case for the credit card company/PayPal. For the transaction to be successful, make sure that there is enough money on the account and that all the information there is correct. The transaction usually takes 1-4 working days. In case you are not paying in euro, US dollars or pounds sterling additional fees may be applied by your card provider/PayPal.
My account was charged for more than expected

The current price for Minecraft is €14.95. The price may vary based on the currency you are paying in or any transaction fees your transaction service requires.

If you were still charged the wrong amount, please provide all the necessary information below.

* - required fields

User name*


Receipt ID*


Credit card owner's name/PayPal account*


Email address*


Email address once more*


After we have identified your transaction, we will send you a notification to your email account.

My account was charged multiple times

This usually happens when the payment process over at our provider has been a tad glitchy, or if you've gone haywire on the back-button of your browser.

Please provide all the necessary information below.

* - required fields

User name*


All Receipt ID*


Credit card owner's name/PayPal account*


Email address*


Email address once more*


After we have identified your transaction(s), we will send you a notification to your email account.

My credit card gets rejected

This happens when you are using a credit card which isn't supported by our system. Usually you get an error message saying that the credit card "is ineligible for 3-D Secure payments". Until further credit cards are supported, you have to switch to another credit card institute or use PayPal for purchasing Minecraft.
Everything related to gift codes



My gift code wasn't accepted

Make sure that the gift code was entered correctly (i.e. the dashes need to be included). You can look up all the gift codes bought with an account by logging in to that account and going to the profile tab on www.minecraft.net.

I didn't receive the email with the gift code

It might take up to two days for the confirmation mails to get to your email account. However you can view your gift code immediately after the purchase in your profile on www.minecraft.net.
I want a refund

We do not issue refunds for purchased games and/or services. If you can't successfully run the game on your computer due to technical difficulties, most of the time this is due to some minor technical issue, which can be solved. The quickest solution is to visit the help section of our site, our support forum, the Minecraft wiki or the friendly people at the irc channel #MinecraftHelp, who in most cases might be able to help you right away.

Everything related to the technical site of the game





Installation

You can find explanations on how to setup the game by clicking the link to www.minecraft.net.

In case you've encountered an error, we recommend you to take a look at the help section of our site, our support forum, you can look for a solution on the minecraft wiki or ask the friendly people at the irc channel #MinecraftHelp, who in most cases might be able to help you right away.
Running the Game

A general advice on running Minecraft (or any other software) on your computer is to have all your hardware drivers updated.

In case you've encountered an error, we recommend you to take a look at the help section of our site, our support forum, you can look for a solution on the minecraft wiki or ask the friendly people at the irc channel #MinecraftHelp, who in most cases might be able to help you right away.

Most of the errors have been discussed and solved there and it is generally the quickest way to get back into the game.
Setting up a Server

You can find a throughout description on setting up a server on our wiki server page.
It just went poof and then little smoke clouds came out of it

Make sure that your system components are working properly, i.e. that all the drivers are up to date (including the most recent version of Java being installed and set up).
Feedback

In case you want to share an idea for Minecraft with us or you have found a bug, you can go to our feedback site and tell us about it!
About the people who made all this



Mojang AB



Mojang - The Company

It's basically just modern slavery.
Mojang - The Employees










Markus 'Notch' Persson

1. Enjoy games
2. Pick up programming
3. ????
4. Profit
Carl Manneh

His last name sounds like "money" and he is Mojang's business guy. Coincidence?
Jakob Porser

His pants defy gravity and suspenders alike.
Jens Bergensten

Fun Fact #328: The facial hair right below his lower lip is brighter then the rest.
Daniel Kaplan

On his Skype picture he looks like a pirate.
Markus 'Junkboy' Toivonen

Some say he doesn't even exist.
Tobias Mollstam

One day he decided to eat failure and shit success. True story.
Daniel Frisk

He never works on Fridays.
Aron Nieminen

His hair looks like a blue, woolen cap.
Minecraft - The dirty truth

Minecraft is the brainchild of Markus Persson. Rumors have it that he programmed it during a power outage in the summer of 1812 while he was carrying infants out of a burning church which was build on the back of a giant opossum. Also he is 11'6" tall and glows in the dark.