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NewsvineSymantec is dedicated to helping our customers ensure they have access to the most up-to-date maintenance and support, with the goal of fully enabling Symantec products. A renewal is an extension of a technical support agreement for a specified renewal period of 12 months or longer.
Why Renewing Enterprise Technical Support Matters
Every computing environment requires reliable technical support and timely upgrades. Renewals of Symantec enterprise maintenance and support services are vital to ensuring the security and availability of a customer’s IT infrastructure.A renewal provides the customer with continued specific entitlements described in Symantec’s enterprise technical support programs and policies, including access to the latest content, patches and maintenance enhancements. Renewals help customers ensure continued timely access to upgrades and Symantec support services.
Key Benefits
- Reassurance of knowing your systems are current.
- Initial cost savings associated with a value-priced service plan.
- Expert problem resolution.
How to Renew
- Renew Online
- Find a Reseller
- For more information, see our Ordering page.
Business Critical
The highest level of protection, providing personalized, proactive support 24x7 from technical experts for enterprises that require secure, uninterrupted access to their data and applications.
The highest level of protection, providing personalized, proactive support 24x7 from technical experts for enterprises that require secure, uninterrupted access to their data and applications.
Essential Support
The recommended minimum level of support for most enterprises. It provides 24x7 access to Symantec's support experts, software version upgrades, and faster response times.
The recommended minimum level of support for most enterprises. It provides 24x7 access to Symantec's support experts, software version upgrades, and faster response times.
Basic Maintenance
An entry-level service offering suited for organizations running Symantec products on non-essential systems only. Technical support via telephone is provided during normal business hours.
An entry-level service offering suited for organizations running Symantec products on non-essential systems only. Technical support via telephone is provided during normal business hours.
A "renewal order" requires some or even all of the following documents. Your Symantec sales representative or channel partner will specify which are required for a renewal order. It is important to include the Renewal ID number with each renewal order. The Renewal ID is a unique number that associates the renewal order with the original license purchased, and will be found on the Renewal Notification. Any omission of necessary information will delay order processing until requirements are received by Symantec.
Renewal Quote is an offer from Symantec or a Symantec partner to sell maintenance/support services in advance of expiration of an existing maintenance/support agreement for specific Symantec products for a specific price.
Partner Purchase Order (PO) formally presents an order from a distributor or reseller.
End-user Purchase Order presents an order directly from an enterprise user. For large orders placed through a distributor or reseller, an End-user PO may
be required in addition to the Partner PO.
Single Year renewal of maintenance/support is for a new period of 12 months.
Multiple Year renewal of maintenance/support is for a new period of 24 or more months where available on Symantec's price list.
Reinstatement renewal of maintenance/support is required when a customer has allowed a maintenance/support agreement or subscription to lapse and wish to reinstate their agreement/subscription immediately. Please refer to the Renewal Policy for additional penalties and process information.
Note that customers who do not keep their maintenance/support agreements current may lose access to the latest product upgrades, product functionality and fixes available under maintenance/support, putting their business environment at unnecessary risk.
Multiple Year renewal of maintenance/support is for a new period of 24 or more months where available on Symantec's price list.
Reinstatement renewal of maintenance/support is required when a customer has allowed a maintenance/support agreement or subscription to lapse and wish to reinstate their agreement/subscription immediately. Please refer to the Renewal Policy for additional penalties and process information.
Note that customers who do not keep their maintenance/support agreements current may lose access to the latest product upgrades, product functionality and fixes available under maintenance/support, putting their business environment at unnecessary risk.
