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How to Contact Etsy

On Etsy

The Help Site

Search our Frequently Asked Questions (FAQs) for answers and contact Etsy's Support Team directly on Etsy.

Etsy's Blog

The blog is your source for Etsy news and articles about the handmade lifestyle.

The Forums

There are four sections of the Forums for the community and Etsy's staff ("Admin") to share ideas and discuss a wide range of topics.

  • Site Help: Not sure of how to use something on Etsy? Ask the community and Etsy staff.
  • Business Topics: The ins and outs, ups and downs of being an independent business owner.
  • Ideas: Have a way to make Etsy better? Let us know!
  • Bugs: If you've found a glitch in the site, please report it here.

Intellectual Property Issues

If you need to contact Etsy regarding an intellectual property matter, please refer to our Copyright and Intellectual Property Policy. This document outlines the information required for reporting infringement and the ways to submit it.

Transaction Report

Please contact the other party involved in your transaction first to resolve any issues. In the unfortunate event that the other party is unresponsive and you need to let Etsy know about a transaction gone awry, you may fill out the Transaction Report form.

Email

We have several email addresses to ensure that your message gets to the right people who can help you!

Elsewhere on the Web

You can also find Etsy represented on these social networks:

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Snail Mail

Etsy, Inc.
55 Washington Street, Suite 512
Brooklyn, NY 11201
U.S.A.

Email support

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